Staff Performance
Customers consistently praised the leasing and maintenance staff for their professionalism, friendliness, and helpfulness, particularly highlighting individuals like Aldo, Sena, and Oscar.
Maintenance Issues
While many reviews commended the maintenance team for their prompt and effective service, some customers reported ongoing issues with maintenance requests not being addressed in a timely manner.
Cleanliness Concerns
Several customers expressed dissatisfaction with the cleanliness of their apartments upon move-in, mentioning issues such as unclean windows, pest problems, and general lack of upkeep.
Communication Problems
A significant number of reviews pointed out difficulties in reaching the leasing office, particularly through phone communication, with many customers frustrated by the reliance on an AI system.
Community Experience
Overall, many residents enjoyed the community atmosphere and amenities, noting the beautiful grounds and facilities, although some expressed concerns about trash management.