Staff Performance
Feedback on staff is mixed; while some residents praise the friendliness and responsiveness of certain team members, others report rudeness and lack of professionalism from management.
Maintenance Issues
Numerous complaints about slow response times and unresolved maintenance requests, including pest control and cleanliness of common areas.
Community Conditions
Residents express concerns about cleanliness, noise levels, and safety, with reports of trash accumulation, noise disturbances, and security issues in the parking garage.
Positive Amenities
Some residents appreciate the community's amenities and location, highlighting the beautiful grounds and convenient access to shopping and dining.
Management Changes
Frequent turnover in management has led to inconsistent service and dissatisfaction among residents, with many calling for better communication and accountability.