Business Details
About
Property Management CompanyHousing Rental
Progress Residential is a premier property management company offering rental homes in Jacksonville, FL, and the surrounding areas. Our expert team aims to provide top-notch services for those seeking houses for rent near Jacksonville. Whether you are looking for a home rental company near you or searching for rental homes in Jacksonville, Progress Residential is your go-to solution. Our commitment to excellence and customer satisfaction sets us apart as the leading property management company in the region.
With a focus on convenience and high-quality living experiences, Progress Residential caters to individuals searching for rental properties tailored to their needs. Explore our range of homes for rent near you in Jacksonville, FL, and experience the professionalism and expertise that make us a trusted name in property management. As your reliable partner in finding the perfect rental home, Progress Residential provides seamless transactions and exceptional service every step of the way. Contact us today to discover your ideal housing solution with Progress Residential!
Details
- Requires appointmentAvailable
- Onsite servicesAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
3.8
1,956 reviews
5 stars
1,287
4 stars
56
3 stars29
2 stars
38
1 star
546
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees like Joseph and Brie received high praise for their responsiveness and care, many customers reported poor communication and unhelpful responses from the company as a whole.
Maintenance Issues
Numerous reviews highlighted significant delays and poor quality in maintenance services, with many residents experiencing unresolved issues and inadequate responses to urgent repair requests.
Pricing and Fees
Customers expressed frustration over unexpected rent increases, misleading pricing, and excessive charges during move-out, leading to a perception of the company prioritizing profit over tenant satisfaction.
Living Conditions
Several reviews mentioned serious concerns about the condition of rental properties, including issues with mold, plumbing, and overall maintenance, contributing to a negative living experience.
- SPShamikia Pryor5 days ago5.0I greatly appreciate Ms Brie. She was understanding and she did everything she could to help in my time of need. I wish there was more people like her with excellent customer service skills and compassion to help people. Thanks Progress Residential for hiring a beautiful human being. Thanks Brie
- SBshawn brownJan 5, 20265.0I'm a first time renter being a homeowner for over 15 years. Progressive has made the experience very simple. The home that I got is in very good condition, nice layout, quiet neighborhood and any issues I've had so far have been taken care of promptly.
- LTLarissa TrujilloDec 19, 20251.0I was interested in a home listed by Progress Residential, originally advertised at $2,160 on rentprogress.com on Saturday, December 11. A few days later,(December 19th) I was contacted by the leasing team to follow up on whether I was still interested in touring the home. That’s when I realized the rent had been increased to $2,340, with no explanation for the change. I reached out to the leasing team for clarification, but their responses focused on directing me to search for other homes “within my budget” rather than addressing why the advertised rate had changed. Also I was given the generic answer of prices fluctuate “based on market value” Based on my experience, I felt the communication was generic, vague and unhelpful, and the advertised pricing was misleading. After this disengenoius experience , this left me no choice but to discontinue my interest in the property. While I understand that rental prices can change, the speed and size of this increase—without a clear explanation—felt misleading. My concern was never acknowledged directly, and there was no attempt to discuss or resolve the discrepancy. Communication felt dismissive rather than customer-focused. Because of this experience, I chose not to move forward. Renters should be aware that advertised prices may change rapidly, and questions about pricing may not be clearly answered.
- MGMarianne GibsonDec 18, 20255.0Shayna was the first tech to come out and she was right on time. She listened to our concerns and suggested a great solution. Within a week, we had a new dishwasher installed! Our old one wasn’t working well anymore, so the replacement has been a big improvement. Thanks to Shayna for making the whole process easy and stress-free. She deserves special recognition!
- MZMr. ZiadDec 18, 20251.0I want to say my partner and I were so excited to rent a property with this company but sadly we got denied due to credit. Not once were we mentioned before applying that a credit check had to be done it all depended on income for what we were told. Sadly I tried to ask another way around it but was told no. If you guys are planning on renting with this company make sure they are giving you the proper information.
Frequently Asked Questions About Progress Residential
What services does Progress Residential offer?
Progress Residential offers rental property management, rent collection, rent assistance, real estate rental services, and rental home leasing services.
How can I find and lease a rental home with Progress Residential?
You can find your home, experience an in-person self-showing by appointment, apply, sign, and get ready to move all from your phone through their online platform.
What types of rental homes are available through Progress Residential?
They offer 3 to 6 bedroom homes for rent, including pet-friendly and smart home rentals.
What are the office hours for Progress Residential in Jacksonville?
The office is open Monday through Friday from 9:00 AM to 4:00 PM and closed on weekends. In-person service is by appointment only.
Where is Progress Residential located in Jacksonville?
Progress Residential is located at 6651 Gate Parkway, Floor 3, Jacksonville, FL 32256.
Does Progress Residential provide wheelchair accessible services?
Yes, Progress Residential has wheelchair accessible entrances and parking, and offers onsite services.
What nearby medical facilities are close to Progress Residential?
Nearby medical facilities include Ascension St. Vincent's Urgent Care - Town Center, Veronica M. Romanow, DO, and Ascension St. Vincent's Health Center - Town Center, which could be convenient for residents needing healthcare services.
Are there any nearby dining options close to Progress Residential?
Yes, Dunkin' is a nearby coffee shop and donut place, ideal for grabbing a quick breakfast or snack before or after visiting Progress Residential.
What fitness facilities can I find near Progress Residential?
Jetset Pilates Gate Parkway is a nearby gym offering sports and fitness instruction, perfect for residents interested in health and wellness.
How can nearby government or public services benefit someone visiting Progress Residential?
Nearby services such as the FBI - Jacksonville and Immigration and Customs Enforcement (JAX) provide important community and government services, which might be relevant to some residents and visitors.