Progress Residential

Reviews

• WF

  Wyatt Fields

  2 days ago
  4.0
  AJ is the guy you want called for maintenance issues. He’s very friendly and knows how to get the job done. We’ve called countless times about our sink leaking, we’ve had countless people come look at it, and AJ seems to be the first one that’s actually fixed the problem. He deserves 5 stars. I took one star off because it’s crazy how many different people have had to come into our home to fix something AJ handled in less than 10 minutes.
• DV

  David VanGorder

  5 days ago
  5.0
  I want to take a moment to recognize Brie Snowden for going above and beyond in helping me with a few situations involving the property. At one point I was feeling very discouraged with the company, but Brie completely turned that around. She made sure to contact me back in a timely manner, followed up to ensure the service technician came out to handle the issue, and stayed in communication with me every step of the way. This company should take note of what a wonderful employee they have in Brie. Her professionalism, responsiveness, and care for customers truly stand out. As a business owner myself, I would love to have an employee like her. Thank you again, Brie — you are truly a top-tier person.
• MN

  Mandy Noe

  5 days ago
  5.0
  We have had an amazing time working with progress. Their maintenance team is amazing and always works hard to get any and every problem done quickly and sufficiently. Today, Shayna and Tim came to help fix our leaking shower head. I had put in the request last night and wasn’t expecting them until next week, they were here by 9am this morning! They are so polite, very personable & great at their job.
• KB

  Kali Browning

  Mar 9, 2026
  5.0
  We have had some maintenance issues with our dishwasher and multiple maintenance reps take a look at it. Although the first couple times they were not able to resolve the issue, they were timely in their response to our appointment requests and the last maintenance representative sent out, his name was AJ, and he was EXCELLENT! He was so kind and took the extra time to communicate the issue to me, he was very knowledgeable and happy to help. He even went as far as to clean the dishwasher well before leaving. He is the only reason I am leaving this 5-star review. He was that good at his job that the multiple failed attempts leading up to this are water under the bridge. Thank you AJ for the great customer service! He deserves a raise!
• MN

  marissa noriega

  Mar 5, 2026
  1.0
  Moved into my house August of 2025 and have had nothing but issues. Spent 3 days without AC when it was 90 degrees outside. Finally spent my own money to get the AC fixed as a technician never even called me back to come out and repair the AC. Just had a pipe burst in the backyard spewing everywhere and flooding the entire backyard. Called and submitted an emergency request, never even received a call back from a technician. Once again had to spend my own money and hire a plumber to come fix the pipe so that I would have water to shower. Unprofessional and don’t care about the wellbeing of their residents. Will never rent from Progress again. Waste of time and money.

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