Lisa Jones and Hilary Reinhardt received high praise for their responsiveness, professionalism, and dedication to the community.
Customer Service Issues
Numerous complaints highlighted poor customer service, including unresponsiveness and lack of accountability from the management company.
Communication Problems
Many customers expressed frustration over inadequate communication and difficulties in resolving issues through the management portal.
Positive Experiences
Several residents reported positive interactions with specific staff members, noting their helpfulness and willingness to assist with inquiries.
Financial Concerns
There were complaints regarding late fees and issues with refunds, indicating dissatisfaction with financial management practices.
GV
Genesis V
3 days ago
1.0
The association has been made aware of a concern regarding mailboxes rusting, molding and dampening the contents in the lower mailboxes. There has been little to no follow up to address the concern which the USPS has deemed important.
RS
Robert Starke
Nov 8, 2025
5.0
It was such an amazing and rewarding experience, the young was truly a professional, she mad sure I was comfortable in her assistance with my concern's, such a pleasure that she was, ok.
She made sure I left being assured I got what I needed moving forward with the HOA situation.
Thanks God Bless
SC
Sue Clarke
Nov 7, 2025
5.0
I received an email from Associa today informing residents of Aberdeen community of a change in our CAM. For whatever reason the current board used to receive a new CAM to replace Lisa can't be because she wasnt doing a good job. Our community looked 100% better under Lisa's management than it had looked in years. I know some people weren't happy with receiving violation letters about their property but she was only doing the job she was hired to do. She followed our governing documents to the tee and hopefully the new CAM will continue doing the job that Lisa did very well.
MM
Mandy
Nov 6, 2025
1.0
As an owner in a HOA community managed by Associa…I would not recommend this company. Zero transparency and communication.
SR
Sol Rodrigues
Nov 5, 2025
1.0
This company keeps charging me every month when my account balance is 0.00.
Contacted them multiple times and didn’t get the issue resolved, our only option will be to change account number because of their FRAUDULENT charges.
This is ridiculous!!!!
Frequently Asked Questions About Community Management Concepts of Jacksonville, Inc.
What services does Community Management Concepts of Jacksonville, Inc. provide?
Community Management Concepts of Jacksonville, Inc. offers community association and property management services in Florida.
Where is Community Management Concepts of Jacksonville, Inc. located?
The company is located at 7400 Baymeadows Way, Jacksonville, FL 32256, United States, with the extra description 'Community Management Concepts of Jacksonville, Inc.'
What are the business hours of Community Management Concepts of Jacksonville, Inc.?
They are open Monday through Thursday from 9:00 AM to 5:00 PM, and on Friday from 9:00 AM to 4:00 PM. They are closed on Saturdays and Sundays.
How can I contact Community Management Concepts of Jacksonville, Inc.?
You can reach them by phone at +1 904-367-8532 or by email at customerservice@associaonline.com.
Does Community Management Concepts of Jacksonville, Inc. have a website?
Yes, their website is http://www.cmcjaxfla.com.
Which social media platform can I find Community Management Concepts of Jacksonville, Inc. on?
You can find them on Facebook under the name Community Management Concepts with the vanity URL CommunityManagementConcepts, located in Jacksonville, FL.
What types of nearby healthcare services are around Community Management Concepts of Jacksonville, Inc.?
Nearby healthcare services include Interim HealthCare, ComForCare Home Care of Jacksonville, AmeriHealth Caritas, Aspyra LLC, and American HomePatient, offering home health care and medical support.
Are there any educational institutions near Community Management Concepts of Jacksonville, Inc.?
Yes, Duval Charter School at Baymeadows K-12 and Duval Charter High School at Baymeadows are nearby, which serve elementary and high school students.
What financial and insurance services are available near Community Management Concepts of Jacksonville, Inc.?
Nearby financial services include Argallus Financial Group, Intelli-Bill, Annuityai, and Tactive, which provide insurance, financial advising, and other financial services.
Can customers visiting Community Management Concepts also access property management services nearby?
Yes, nearby property management services include G F Florida Operating Alpha, offering additional options for property management.