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Ooh La Laa! You'll love living at Alaqua! Once inside this quaint community you will enjoy a resort-style atmosphere, relaxing amenities and gracious hospitality. You’ll love our gourmet kitchen with granite counters, 10 ft. soaring ceilings, ½ baths in every home and oversized screened patios. Grill and chill in our covered outdoor patio space complete with a fireside lounge and gorgeous beach entry pool! Alaqua provides a short trip home from a busy day a work with easy access to I-95, I-295, 9B and J. Turner Butler. This beautiful quaint community is located near one of the most prestigious outdoor malls in all of Florida, the St. John's Town Center & Northeast Florida's finest beaches. For more information stop by for a tour!
Location
Hours
Reviews
4.1
128 reviews
5 stars
96
4 stars0
3 stars
3
2 stars
6
1 star
23
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the friendly and helpful staff, particularly highlighting individuals like Camy and Jessica for their exceptional service.
Maintenance Issues
While some residents reported quick and effective maintenance responses, others experienced ongoing issues with pest control and maintenance delays.
Cleanliness and Upkeep
Several reviews noted cleanliness and well-maintained grounds, but there were complaints about dirty apartments upon move-in and inadequate cleaning of common areas.
Noise Concerns
Multiple customers expressed dissatisfaction with noise levels, particularly from neighbors and thin walls, suggesting that future residents should consider top-floor units.
Management and Communication
There were significant complaints regarding management's communication and handling of tenant concerns, with some residents feeling dismissed or poorly treated.
- SJStarlee JacksonOct 17, 20255.0I lived in Alaqua for 7 years and I had a wonderful experience. If I ever lease another apartment it will be from Fort Family. Highly recommend. Keep up the great work!
- TETammy EdmondsJul 14, 20255.0My review is for Jessica in the office. After touring several properties this past Saturday and encountering staff from each location, it was truly refreshing to be greeted so warmly. I was exhausted and overwhelmed and Jessica was able to put me at ease and offered refreshments while gathering information on my needs. We toured the beautiful property and the apartment I viewed was spacious, the appliances were current, not outdated, and the amount of storage space was incredible. Jessica gave a great tour and was knowledgeable answering all of my questions. I walked away with a clear understanding of the rental process and most importantly, the price! I appreciated her being personable while being professional. Thank you Jessica!
- CCCooper CooperJun 30, 20251.0I find it weird that you guys will paint the first flight of stairs when a new apartment downstairs becomes available for the looks, but then leave the next flight of stairs disgusting… ironic isn’t it.
- ASAlexa StubenrauchAug 25, 20205.0100% MOVE HERE!! Alaqua has the best floors and you get the most bang for your buck! The spacious screened in patios, giant rooms, and open floor plan. But most importantly the management! Camy cares about her residents more than any other manager I've ever come across. She truly cares about her residents happiness and will bend over back to make Alaqua feel like home and treat you with the utmost respect. If you've read negative or bad reviews, it's because those people did not reach out to Camy to allow her to fix the problem. The management can make or break a place. Luckily, Alaqua has Camy and great maintenance staff and that's why you should move here!!!!!!!!!!
- CPCyborg PriestNov 8, 20175.0Nicest apartment I’ve ever lived in. Maintenance team is on point. The grounds are always kept up and looking beautiful. If I had to pick a flaw it would be the lack of green space, but that it subjective.
Frequently Asked Questions About Alaqua
What types of apartments are available at Alaqua?
Alaqua offers 1, 2, and 3 bedroom apartments in a resort-style community with gourmet kitchens, granite counters, and oversized screened patios.
What are the office hours for Alaqua?
The office is open Monday to Friday from 8:30 AM to 5:30 PM, Saturday from 10:00 AM to 5:00 PM, and closed on Sundays. The office is closed for lunch from 12 PM to 1 PM.
Can I take a self-guided tour of Alaqua apartments?
Yes, self-guided tours are available daily from 7 AM to 7 PM. Guided tours end 20 minutes prior to closing time.
Where is Alaqua located?
Alaqua is located at 13490 Gran Bay Parkway, Jacksonville, FL 32258, USA.
How can I schedule a tour at Alaqua?
You can schedule a tour online at https://www.alaquajax.com/scheduletour or contact the main phone number at +1 855-578-1445.
What amenities does Alaqua offer?
Alaqua offers resort-style amenities including a beach entry pool, covered outdoor patio with a fireside lounge, and gracious hospitality in a quaint community setting.
Are there any furniture stores near Alaqua?
Yes, Sentil is a nearby furniture and home goods store, perfect for furnishing your new apartment at Alaqua.
What cleaning services are available near Alaqua?
Star Jax Cleaning Services and Gleam & Clean are nearby companies providing home cleaning and improvement services to help keep your home pristine.
Where can residents find dining or social spots near Alaqua?
Residents can enjoy nearby spots like Rubix Foods, a beer bar and beer garden, or Domino's Pizza #3033 for quick and casual dining.
What nearby services support Alaqua residents with home security or locksmith needs?
3 Max Technology LLC offers key and locksmith services, along with private investigation and professional services near Alaqua.