Alaqua

4.1
128 reviews
Alaqua Apartments - GBP Cover Photo

About

Apartment Rental AgencyApartment Building
Ooh La Laa! You'll love living at Alaqua! Once inside this quaint community you will enjoy a resort-style atmosphere, relaxing amenities and gracious hospitality. You’ll love our gourmet kitchen with granite counters, 10 ft. soaring ceilings, ½ baths in every home and oversized screened patios. Grill and chill in our covered outdoor patio space complete with a fireside lounge and gorgeous beach entry pool! Alaqua provides a short trip home from a busy day a work with easy access to I-95, I-295, 9B and J. Turner Butler. This beautiful quaint community is located near one of the most prestigious outdoor malls in all of Florida, the St. John's Town Center & Northeast Florida's finest beaches. For more information stop by for a tour!

Location

Alaqua
13490 Gran Bay Pkwy, Jacksonville, FL
32258, United States

Hours

Reviews

4.1
128 reviews
5 stars
96
4 stars
0
3 stars
3
2 stars
6
1 star
23

What are people saying?

AI-generated from recent customer reviews

Staff Performance

Many customers praised the friendly and helpful staff, particularly highlighting individuals like Camy and Jessica for their exceptional service.

Maintenance Issues

While some residents reported quick and effective maintenance responses, others experienced ongoing issues with pest control and maintenance delays.

Cleanliness and Upkeep

Several reviews noted cleanliness and well-maintained grounds, but there were complaints about dirty apartments upon move-in and inadequate cleaning of common areas.

Noise Concerns

Multiple customers expressed dissatisfaction with noise levels, particularly from neighbors and thin walls, suggesting that future residents should consider top-floor units.

Management and Communication

There were significant complaints regarding management's communication and handling of tenant concerns, with some residents feeling dismissed or poorly treated.
  • SJ
    Starlee Jackson
    Oct 17, 2025
    5.0
    I lived in Alaqua for 7 years and I had a wonderful experience. If I ever lease another apartment it will be from Fort Family. Highly recommend. Keep up the great work!
  • TE
    Tammy Edmonds
    Jul 14, 2025
    5.0
    My review is for Jessica in the office. After touring several properties this past Saturday and encountering staff from each location, it was truly refreshing to be greeted so warmly. I was exhausted and overwhelmed and Jessica was able to put me at ease and offered refreshments while gathering information on my needs. We toured the beautiful property and the apartment I viewed was spacious, the appliances were current, not outdated, and the amount of storage space was incredible. Jessica gave a great tour and was knowledgeable answering all of my questions. I walked away with a clear understanding of the rental process and most importantly, the price! I appreciated her being personable while being professional. Thank you Jessica!
  • AL
    Ari Lutece
    Aug 6, 2020
    5.0
    I have been a resident at ALAQUA for 3years now. The leasing office staff are all like family to me at this point! Camy and Maddie are phenomenal and professional. The maintenance staff have always been quick to handle any issues with my place, and the grounds are literally impeccable because of them! Excellent place to live your best life ! ☀️
  • OS
    Olga Salnikova
    Apr 13, 2018
    5.0
    Me and my husband moved to Alaqua a month ago. We had to move to Jacksonville from another side of United States and we were so nervous that we won't be able to pick something nice, quiet and safe since our time frame to move was so short. If you visit Alaqua after visiting other dozen or hundred of properties around, you just know it is not the average Jacksonville apartment community, it is so nice and welcoming. Elizabeth at the office was all smiles and made me feel like I am her first priority, even though the office was so busy. She did not rush the tour or made me feel like I had too many questions to ask (and I had TONS of questions). Alaqua is new but yet cozy, quiet but yet family oriented (we have a 1 year old). We just LOVE to live here! We don't hear our neighbors at all and we asked our neighbors if they can hear our baby and they had no idea that they had a new neighbor! The grounds, the staff, the pool and the neighborhood around is so nice. Our 2 bedroom apartment is so spacious and modern. The ceilings here are very high compare to NY and it makes our apartment look so cool. We feel very happy and fortunate that we came across of Alaqua. Thank you Fort Family for creating such an amazing property and staff! Olga
  • GA
    Gabriel Alonzo
    Dec 27, 2017
    5.0
    Beautiful property and friendly staff. Called before visit for information and was helped by Shawn. He was great in answering my questions and setting me up for an appointment around my schedule. I was warmly greeted and given a tour of the property and it’s amenities. This place has everything!! Donna and Camy were amazing during my visit as they went above and beyond to make me feel comfortable and answer all my questions. I’ve been Apartment hunting for nearly a month now looking for the right place for my family and I to call home. After my experience at Alaqua and it’s staff the choice is obvious!

Frequently Asked Questions About Alaqua

What types of apartments are available at Alaqua?

Alaqua offers 1, 2, and 3 bedroom apartments in a resort-style community with gourmet kitchens, granite counters, and oversized screened patios.

What are the office hours for Alaqua?

The office is open Monday to Friday from 8:30 AM to 5:30 PM, Saturday from 10:00 AM to 5:00 PM, and closed on Sundays. The office is closed for lunch from 12 PM to 1 PM.