The Waters at Freeport

Reviews

• NC

  Natalie Carlson

  Feb 13, 2026
  5.0
  Nate did an amazing job showing the apartment! When we fist walked in, he was incredibly friendly, welcoming, and easy to talk to. He made the whole experience super easy! He was VERY knowledgeable about the property and answered all any questions we had. You can tell he truly cares about helping people find the right place. We really appreciated all his help — highly recommend this complex and going to Nate with any questions you have.
• WT

  Will Tidwell

  Feb 8, 2026
  5.0
  I had a tour with Nate last week and he was awesome, apartments were really nice as well!
• JM

  Jada Mixon

  Feb 1, 2026
  1.0
  When I first moved to The Waters of Freeport, I chose this community for the privacy, outstanding views, security, surveillance, and what I believed was a professional management team. Unfortunately, my experience was the complete opposite. My first major issue began immediately with my guest Brivo building access pass, which never worked from the first day I tried to use it. This was a controlled-access building entry issue, not a minor inconvenience. I contacted the leasing office five separate times about this problem. I sent emails, walked the building with a leasing agent to physically demonstrate that the guest Brivo access did not work, and spoke directly with the community manager multiple times. Instead of treating this as a serious security and access issue, I was met with rudeness and accusations. I was told that I would need to add my guest to my lease because I was “giving out too many passes.” I repeatedly explained that I was only sharing the guest Brivo pass to troubleshoot why it was not functioning and that my guest only visited once or twice a week. I was constantly interrupted and not allowed to finish speaking. I also explained that I was leaving on vacation and needed someone to access the building to watch my dogs. After five attempts to get help, the issue was finally resolved by simply resetting the guest Brivo pass, something that could have been done immediately. The second issue was far more serious. I went to the front office twice on my own to request that my privacy be respected after learning that a front-office employee was possibly discussing my personal matters with someone outside of the community. That individual was closely associated with a former resident who had to move due to serious allegations. Instead of taking my privacy and safety concerns seriously, I was dismissed, spoken to with attitude, and repeatedly interrupted. After I raised these concerns and was not taken seriously, my father later went to the office on his own to address the situation. Only after that conversation was it agreed that I could terminate my lease without penalty. During that same timeframe, I reported that someone had been pulling on my apartment door late at night. The response I received was dismissive and lacked empathy, despite this being a supposedly secured and locked building. Management mentioned notifying the on-site officer, and when I agreed, I was told they did not want to bother him and instead gave me a card to contact him myself. Every interaction with the leasing office made me feel as though I was being treated as a liar, a problem, or a criminal, rather than a resident with legitimate safety concerns. The final and most alarming incident occurred on my move-out date. As agreed upon by management, my father, and myself, I was to vacate on January 31, 2026, by 11:59 PM. I was instructed to leave the keys on the counter. At 12:38 PM on January 31, I received a Ring notification showing maintenance entering my apartment without notice or permission. I have this recorded on video. Management’s email stated that entry would occur the following day, not January 31. I received no notice, call, or email authorizing entry that day. When questioned, the maintenance employee claimed it appeared that I had vacated on January 30. This was clearly false. My Ring camera, doormat, and personal belongings were still present and visible. He still entered and later argued with me, stating he had been doing this for 33 years and that I was wrong. This behavior was unacceptable and potentially illegal. Overall, The Waters of Freeport failed in security, privacy, professionalism, communication, and respect for tenant rights. What should have been a safe living environment became stressful and unsettling. I would never recommend this community to anyone who values safety and basic respect.
• CB

  Christie Burton

  Oct 16, 2025
  5.0
  We have had a very positive experience so far. We moved from Virginia after selling our home. Nate was amazing and got a virtual tour together for us since we couldn’t be here in person. Any questions we had were answered quickly. Once moving in we have had an outstanding experience with everyone in office with any questions we had, and the maintenance team has been wonderful as well. Everyone is super friendly and we love our new home.