Promenade at Reflection Lakes

Reviews

• SC

  Sally Couillard

  Nov 14, 2025
  5.0
  Keira has been so great. I appreciate all her help and kindness in the process of moving into the Promenade at Reflection Lakes. She is part of the reason I chose this community. Thank you Keira.
• KM

  Karena Mar

  Oct 2, 2025
  5.0
  We've been living here going on 3 months and have to say that we officially absolutely love it here. We're active outdoorsy nature people and there is so much to do here. I work remotely and if I need to take a break I'll play tennis on the well maintained courts, swim in the resort pool, workout in the gym, walk or bike around the neighborhood or spend an hour in the business center for a change of scene while grabbing a cup of coffee in the cantina. I rarely drive my car anymore -- maybe to Publix which is right across the street. Our apartment was perfect as it could be when we moved in. Super clean and everything working like a charm. The grounds are beautiful with lots of nature. And, the residents in the community are a wonderful mix of young, old and new -- love the diversity. Lastly the staff -- they'vebeen so professional and efficient and nice, even when my PTSD kicked in and I started stressing over little things. They were all patient and were so knowledgeable towards the many questions I had too. I felt so confident moving in because of the team's 5 star customer service. We made a great choice to move here, and it wouldn't have happened without Kiera, Kathy, Yolanda and Sandy.. Thank you :)
• PT

  Paul Tatro

  Sep 19, 2025
  5.0
  Moved in a couple of months ago and the experience has been wonderful. the office staff has been so helpful and friendly. The Maintenance crew are quick efficient and personable. It is a joy to come home to the Promenade. The grounds are well kept up.
• MN

  Maria Nunez

  Aug 27, 2025
  5.0
  I've been living here for a year and I love it!!. From the first interaction with Yolanda ( she is fantastic ) at the office ( even though I have to say that everyone is amazing there ) to the move in process, no complaints at ALL. The property is so well maintained, the pool, the gym, the landscaping, everything. Maintenance is also very diligent, Rogel is the assigned guy for our building and he does a really good job, I called for 2 minor issues, and both times he was very efficient. Overall, truly recommend the property.
• DH

  David Honness

  Aug 20, 2025
  1.0
  Ceiling caved in, mold ignored, management covers it up – stay far away from Promenade at Reflection Lakes. Within the first month of moving in, the ceiling in my master bedroom caved in. Instead of properly testing and remediating for mold or water damage, management’s solution was to simply patch the hole and call it fixed. No professional cleanup, no safety check — just a band-aid over a very serious health hazard. I have photos of the gaping hole they left behind as proof. After this, I repeatedly reported visible mold throughout the apartment. Their first “inspection”? Maintenance told my girlfriend it was just dirt and tried wiping it off with a rag. When I demanded a licensed mold assessor and their license number, the office refused to provide it. Instead they sent out an unqualified person who conveniently claimed there was “no mold.” Not trusting this blatant negligence, I ran my own independent mold test — and sure enough, it came back positive for mold. I emailed management the results and attached photographic evidence, only to be ignored completely. All while the mold continued to spread. This property has shown zero concern for resident health or safety, choosing denial over accountability. The mold, the ceiling collapse, and the refusal to act responsibly say everything you need to know about how they operate. Do not rent here. It’s unsafe, unprofessional, and their neglect puts tenants at real health risk.

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