Progress Residential

Reviews

• DT

  derrick tom

  6 days ago
  5.0
  Estubo aqui Darwin fue puntual con la cita llego 9:30, el fue muy professional y educado en el servicio me indico cual fue el problema con mi ac y como resolvio, gracias Darwin
• SB

  Suzie Baksh

  Apr 3, 2026
  4.0
  Hi my name is Dhanrajie (Suzie)Baksh I am so grateful that you guys have someone like Stephany Petit working for you guys. I was going through a difficult time and she was very understanding very helpful. She’s very knowledgeable and did not stare me wrong.
• BG

  Blanca Guerra

  Mar 28, 2026
  5.0
  I had a great experience with this company and especially with Vladimir, the technician. My AC unit stopped working unexpectedly, and I was really concerned, but their response was incredibly fast and professional. I called in the morning on a Saturday, and by 2 PM the issue was fixed. Vladimir was knowledgeable, efficient, and very courteous throughout the entire process. He took the time to explain what the problem was and made sure everything was working perfectly before leaving. I truly appreciate the prompt service and the quality of the work. Thank you again for the great service!
• DD

  Diayla Dupoux

  Mar 12, 2026
  5.0
  My name is Gerda Ulysse. I’ve been with Progress Residential for the past four years. I Stayed in Jacksonville for four years and then I just do a home transfer to South Florida. I wanted to say thank you to Destiny Manna for helping me with my transfer. Darrell Johnson for taking his time to explain to me step by step. His very cordial and respectful and very professional. I was so confused with my transfer. He makes sure that I was okay until the day that I moved in. He cares a lot about his residents. Darrell thank you again for your kindness and support. The next person is Stephanie Petit. I was having so much trouble to set up my AutoPay. She stayed on the with me until I got everything right. I want to say thank you again Stephanie for helping me creating all my work order when I moved in to my new place. Keep up the good work guys. I’m very satisfied with Progress Residential. Thank you.
• LB

  Linnette Bonilla

  Mar 10, 2026
  1.0
  We have been renting our home from progress residential for about a year and a half and this is the first time something serious happens. It's so disappointing how this company has handled their business. We have been without air conditioning since Friday 3/6/2026. I called on Wednesday 3/4/26 to make a service request because our air conditioning started making a noise and sounded like it was about to break down. They made the case and said that someone would be out to fix it soon and that Tuesday would be the latest day they would come out. That was already disappointing to hear about such a major issue. Well, Friday comes and a technician calls us and tell us that the blower fan needs to be replaced. He said that there was a service appointment made for Monday. Well that night the air finally broke down and we called on Saturday to expedite this issue. When we called on Saturday, they said a service manager would call us. Well, it's Tuesday 3/10 at 6pm and still no one has called us. Then Monday comes and they were supposed to come out that day. It was 230pm and still no one came. Then all of a sudden we get a text that the appointment was changed to Friday! No one can explain why the appointment was delayed from Monday to Friday. The ladies that take the call dont even see any notes as to why the appointment was changed. I called on Monday then I called today and everytime they say that a service manager will call us. But no one has called us yet. They only reimburse up to $350 to buy a portable AC and thats how much only one costs. This is a big house with three bedrooms. So we had to buy fans instead. We have two small children and this has been so difficult. They have shown us how much they actually care about the people they rent to. We called a private AC place and they can fix the problem in one day and it would cost about $350. But Progress Residential will not reimburse if you pay out of pocket for the repair. But they will pay for fans?? Getting a hotel is not an option for us as we have two children who go to daycare and elementary school. We can't just pack up our lives. They said they've expedited this and "emailed everyone" but no one has called us. On the lease it says that AC issues are priority. Well we've learned they are not. We will not be renewing our lease. At this point they have shown us what kind of company they are. Don't rent from them. They don't care. If they show up on Friday, then that will be one whole week without air conditioning on an issue that can be easily resolved.

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