Staff Performance
Customers consistently praised the helpfulness and professionalism of staff members, particularly Kimberly and Angel, who were noted for their responsiveness and support.
Maintenance Issues
While maintenance staff received positive feedback, several reviews highlighted ongoing pest problems and slow responses to maintenance requests, indicating a need for improvement.
Noise and Insulation
Multiple reviews mentioned significant noise issues due to thin walls and poor insulation, leading to disturbances from neighbors.
Cleanliness and Upkeep
There were mixed reviews regarding cleanliness, with some praising the well-maintained grounds while others reported issues with bugs and dirty common areas.
Value for Price
Many customers felt that the apartments did not meet expectations for the price, citing issues like noise, pest problems, and lack of amenities compared to other properties.