Staff Performance
Many customers praised the staff for their friendliness and helpfulness, particularly highlighting individuals like Cristian and Dajanae.
Maintenance Issues
Numerous reviews mentioned ongoing maintenance problems, including slow responses to requests, broken elevators, and pest control issues.
Cleanliness and Upkeep
Several customers expressed dissatisfaction with the cleanliness and maintenance of the property, citing issues like trash accumulation and pest infestations.
Community Experience
While some residents enjoyed the community atmosphere and amenities, others felt the property did not live up to its luxury claims, particularly regarding noise and security.
Management Changes
Feedback indicated that the transition to new management has led to a decline in service quality and overall resident satisfaction.