Customers reported aggressive and deceptive sales tactics, feeling pressured to purchase timeshares and misled about the benefits.
Customer Service
Many reviews highlighted poor customer service, with difficulties in communication and a lack of support for cancellation requests.
Financial Burden
Numerous customers expressed frustration over rising maintenance fees and financial strain caused by their timeshare commitments.
Availability Issues
Customers frequently mentioned limited availability for booking vacations, contradicting initial promises made during the sales process.
Mixed Experiences at Resorts
While some customers enjoyed their stays at specific resorts, many reported issues with cleanliness, maintenance, and overall satisfaction.
PL
Patricia Louton
Oct 22, 2025
1.0
We are deeply disappointed with our experience with Bluegreen Vacations. My husband and I were lured in by an enticing vacation offer, then we were bombarded by their orchestrated sales tactics, pressuring to us to purchase their timeshare and ignoring us when we said no. They’re basically promising the world, but it turns out to be anything but the truth. We've been stuck with rising maintenance fees and promises that never came to fruition. The worst part is Bluegreen's refusal to take accountability for the misinformation and tactics their sales team employed. This need to cancel our ownership isn't just about us; our daughter had a life-altering health episode after our agreement to purchase the timeshare, and we now face immense financial and emotional burdens. We are now the sole care takers for our 30 year old daughter after she had a traumatic brain injury and is now permanately blind. The medical bills and ongoing treatment costs leave no extra money for a vacation membership. We desperately need to cancel this timeshare to focus on her care, which we explained to then. Bluegreen's indifference to our situation and refusal to do the right thing by canceling our contract is appalling. I hope this review helps others avoid the same disappointment and life-altering strain as we are experiencing.
MB
Michael Boyd
Oct 9, 2025
1.0
HORRIBLE experience with the sale of a vacation. I was driving on an emergency trip and needed a hotel reservation. After that reservation was made they immediately pushed a sale for a "free" trip if I attend a time-share pitch. So WHILE I was driving and talking hands-free on phone I was NOT told about "No Dogs". Now I have a vacation I can't use.... Thanks for the deceptive selling tactics. I would say "shame on you" but I bet you have none....
CT
Curtis Troster
Sep 29, 2025
1.0
Biggest problem with bluegreen is their Salesforce. I was in sales for years and that isn't how you sell. They will make you think they are your best friend and say whatever they need to to make a sale. If you don't buy points and upgrade they will rush you out the back door. Their whole sales force needs to be restructured and retrained. Until then they ought to be shut down. Their sales force is souring the whole company.
BS
Berenice Scott
Sep 25, 2025
1.0
Really Bluegreen?? We have to pay off the whole mortgage before you’ll take it back? We haven’t used it in 6 years and have been paying for it for 8, while the maintenance fees keep going up. Our health has gone down and we cannot travel anymore. How is there nothing you can do with the many many thousands you have got from us over all these years? I wouldn’t recommend anyone give Bluegreen any money, whether they have a vacation membership or are just using their resorts. Horrible customer service and lack of empathy.
K9
KL 9513
Sep 8, 2025
1.0
Bought a package about 10 months ago. Been trying to cancel/get a refund for a couple of months. FINALLY got through to a "customer service" representative. Who only seemed interested in speaking over my explanation and explain that a refund request should've been made within 30 days of purchase and how it was littered all over all of the multiple documents that I signed. But I also specifically recall that I was told by the sales rep that I can cancel at anytime. Now, regardless of all of that, if the refund period is indeed 30days, note that it took me greater than 2 months of trying weekly to get a hold of a rep. If this is their norm Which I think it is. It would suggest a refund is impossible. Irredeemable experience all around. I will not be doing anymore business with this company.
Frequently Asked Questions About Bluegreen Vacations
What is the full address of Bluegreen Vacations in Boca Raton?
Bluegreen Vacations is located at 4960 Conference Way N, Suite #100, Boca Raton, FL 33431, USA.
What are the operating hours for Bluegreen Vacations?
Bluegreen Vacations is open Monday through Friday from 9:00 AM to 5:00 PM and closed on Saturdays and Sundays.
How can I contact Bluegreen Vacations by phone?
You can reach Bluegreen Vacations by calling +1 561-912-8000.
Where can I find more information about Bluegreen Vacations online?
More information is available on their website at https://www.bluegreenvacations.com.
What type of business is Bluegreen Vacations?
Bluegreen Vacations operates as a Timeshare Agency specializing in vacation ownership.
What is the featured message from Bluegreen Vacations?
Bluegreen Vacations encourages you to "Own your vacation with Bluegreen Vacations."
Is there a travel agency located near Bluegreen Vacations?
Yes, 'Outdoor Traveler' is a nearby travel agency where customers can get travel-related assistance.
Are there medical facilities close to Bluegreen Vacations?
Yes, several medical centers such as MDVIP and Baptist Health Primary Care are nearby for your healthcare needs.
What nearby places could customers visit before or after their appointment at Bluegreen Vacations?
Customers might visit Town Center Church for religious services or explore local art at I Heard You Can Draw, an art gallery nearby.
Are there any business services located near Bluegreen Vacations?
Yes, nearby businesses include BIP Media, a web designer and internet service provider, and Teleperformance Boca Raton, offering IT and telecommunications services.