Many customers expressed dissatisfaction with the management under Kettler, citing poor communication, unresponsiveness, and a decline in service quality compared to the previous management by Bozzuto.
Maintenance Performance
While some residents praised the maintenance staff for their quick response times and professionalism, others reported issues with unresolved maintenance requests and poor handling of problems.
Community Atmosphere
Several reviews highlighted the friendly and helpful nature of the staff, particularly in the leasing office, and the overall sense of community, although some noted a decline in organized events.
Cleanliness and Safety
Feedback varied on cleanliness, with some praising the upkeep of common areas, while others reported issues with trash and safety concerns, including package theft and noise disturbances.
Amenities and Location
Residents generally appreciated the building's amenities and convenient location near public transport, although some noted construction quality issues affecting sound insulation.
AT
anana turner
5 days ago
5.0
I want to share that Kevin is a fantastic part of the maintenance team in this apartment complex.
Truly every single time I put in a request, I receive support from him on the maintenance issue within a few hours. He is always respectful and incredibly efficient with his work, and our building is lucky to have him as a staff member.
IH
Isabella Hurley
Nov 16, 2025
5.0
Maintenance is fast and always has a quick turn around, staff are friendly and nice, and the location is stellar (right next to the metro and on the MBT)!
KB
Katie Botto
Nov 5, 2025
5.0
The Chase is a great place to live—well managed, well taken care of, and always clean. Huge shout out to the concierges, who are always extremely helpful and wonderful. Maintenance is also great—I put in a request for maintenance at 11:45am today and by 1pm it was already resolved. Thank you to Mr. Kevin for always being so helpful and responsive to maintenance requests!
SS
Sahar Siddique
Nov 4, 2025
5.0
Kevin from the maintenance team is incredibly helpful! I have had three work orders over the past few months and he has always handled them promptly and efficiently, which has been a huge relief due to my busy schedule. Thank you to the professional staff for all the great work that you do!
ER
Edwin Rosales
Oct 31, 2025
5.0
We are regulars of the business around this area and in the last few years; since Kettler took care of the property, we had seen an huge improvement and great care of the exterior, walkways, decoration and grounds are always neat and welcoming. The seasonal lighting definitely add a touch up to the building. Thank you Roberto for your effort and dedication. Kettler is lucky to have someone like you.
Frequently Asked Questions About The Chase at Bryant Street
Where is The Chase at Bryant Street located?
The Chase at Bryant Street is located at 680 Rhode Island Ave NE, Washington, DC 20002, USA.
What are the operating hours of The Chase at Bryant Street?
The Chase at Bryant Street is open Monday, Tuesday, Thursday, and Friday from 9:00 AM to 6:00 PM, Wednesday from 12:00 PM to 6:00 PM, Saturday from 10:00 AM to 5:00 PM, and is closed on Sundays.
What type of building is The Chase at Bryant Street?
The Chase at Bryant Street is categorized as an apartment building under the KETTLER brand.
What is the main phone number to contact The Chase at Bryant Street?
You can contact The Chase at Bryant Street by calling +1 844-735-6136.
Which nearby gyms can residents of The Chase at Bryant Street visit for fitness activities?
Residents can visit F45 Training Edgewood DC, a nearby gym offering active life and sports and recreation services.
What nearby dining options are available around The Chase at Bryant Street?
Nearby dining options include Taqueria Habanero for Mexican food, Blowfish Poke & Grill serving Hawaiian cuisine, The Grassfed Griddle for burgers, and Popeyes Louisiana Kitchen for fast food chicken dishes.
How can nearby entertainment venues enhance my visit to The Chase at Bryant Street?
You can enjoy nearby entertainment at Alamo Drafthouse Cinema DC Bryant Street, The Highbinder bar and restaurant, and metrobar beer garden—perfect spots before or after your visit.
Are there any nearby beauty and spa services near The Chase at Bryant Street?
Yes, Inspire Nail Bar nearby offers nail salon services, beauty and spa treatments, and hair removal services.
Is public transportation accessible from The Chase at Bryant Street?
Yes, Rhode Island Ave - Brentwood Metro Station is close by and provides convenient transportation and parking options for visitors.
Where can residents of The Chase at Bryant Street find essential retail stores nearby?
Nearby retail stores include PaylessShoesource for shoes, Cricket Wireless for mobile phones, Rent-A-Center for rental goods, and Capital Carpet LLC for flooring.