Alta25 Luxury Apartment Homes

Reviews

• JS

  John Smith

  2 days ago
  1.0
  Dreadful place to live. There is nothing peaceful/pleasant/Safe/luxury about this place. my mental health has tanked living here between forced HORRIBLE internet and noise that carries worse than a cheap motel. Just move somewhere else. The previous upstairs neighbors moved and they told us they would come see what the noise is like, never did. moved someone else in and back to square one with hearing them walk louder then our tv. Hearing where they are walking and what room they are in. I can hear them better then we can talk to each other between rooms. Worse then a cheap hotel, this experience goes down in one the more uncomfortable places I've ever lived.
• AL

  Anna Leah

  2 days ago
  1.0
  We just moved here a month ago and are seriously needing to consider moving out unfortunately. From our first night here, the third floor neighbors upstairs have been stomping and allowing their small child to run across the apartment, day and night. While some sounds are expected, our ceiling shakes constantly as the pounding sounds are unlike anywhere we've rented in over 20 years. The adults walking on what sounds like their heels and allow their child to run across the apartment and jump. We tried talking to the neighbors cordially twice and were met with attitude and told they have a four year old. Management says they've spoken with them yet the sounds are worse. We have been documenting and talking with Amanda who has been kind, empathetic and has done her best. We met with the Manager Taylor for the first time last week. And she was dismissive, acted as though we were the problem, gave us no respect for also being residents here and was visibly unwilling to help us. We took time away from work to meet her at 2 pm to discuss living circumstances..our home, and she had food on her desk, she had no solutions ready after we had been reporting this issue over the last month and gave us low effort, canned management responses. Because the neighbors are always home, we cannot get a break to enjoy our home. We have been leaving for periods of time for some peace. It seems the more we speak up for ourselves, the sounds get worse as if they're retaliatory. We get dirty looks when passing the neighbors in the hallway as if we're the problem. Management clearly doesn't care about our experience here. We were essentially told we could transfer to another unit at our own cost, move out or stay and continue to tolerate the constant disturbances with hopes that with us continuing to document, they will stop. They acted as though they're doing us a favor by waiving the transfer fee which we should not be charged in this circumstance as we moved here in good faith, excited for our new home and it literally sounds like a herd of rhinoceros upstairs everyday. We're on edge constantly and feel there is no recourse because the disturbances don't typically occur during "quiet hours" although they are excessive. Management seems totally detached from what it takes to apply and qualify for the apartment, set up everything, physically move in, then have your peace disturbed around the clock unless. Essentially we'd have to adjust to the familys schedule upstairs and not come home until after 9 pm every night which is unacceptable. So now we're facing the prospect of packing our lives up again. Our dogs have had serious health issues we've had to navigate amidst moving and the excessive noise that has left us unable to concentrate most times. On weekends, I can't sleep in and rest if I want to with the stomping. It seems management would rather keep coddling problem residents, lose other good residents (that understand apartment living etiquette), turn over and re-rent the apartment rather than help us. They'll definitely have the same complaints from the next residents who move into it as it's totally unreasonable to ask anyone to put up with this. Our overall impression after just one month here is that there is no community, no support from management and they don't care about your experience. The units being relatively new can sell themselves for the time being but that's all they're offering here.
• RS

  Reagyn Sawyer

  Jan 8, 2026
  5.0
  My husband and I are very happy here! Great community and office staff. We placed a work order today and within just a few hours the maintenance team called us to schedule a time that worked for us - everything was fixed same day!
• CH

  Connor Harrington

  Jan 2, 2026
  5.0
  My wife, 1 year old son and I have lived at Alta25 for over a year now, and we just renewed our lease because of how much we love calling this place home. The entire staff is incredibly kind, friendly, and genuinely caring. They always go above and beyond to help with any issue, big or small, and they do it with a smile. A special shout-out to Amber, Taylor, and Berenice. You three are absolutely amazing! Your warmth, responsiveness, and attention to detail make such a difference in our day-to-day lives here. You make residents feel truly valued and heard. This community is lucky to have such a dedicated and wonderful team. We highly recommend living here!
• CO

  Colleen O'Connell

  Dec 7, 2025
  1.0
  Can't wait to move. We were one of the first tenants to move here right as they opened and it has gone downhill in the year and a half we have been here. -WE pay for the Amazon lockers. Packages are always being left in the trash, in the open, in front of buildings. This is a year round problem, not just Christmas time. -Car break-ins are happening. They will give you an excuse about privacy concerns, that's why they won't put cameras up. -Maintenance is good. They do what they can to help the residents and are overworked and under appreciated by Thompson Thrift. -Dog poop is EVERYWHERE! Poor placement of dog poop stations and most of the time the snow/ice isn't being cleared to gain access to them. -The gym is good and has a lot, you can't log into the cardio machines to track your workouts. -People leave their trash, storage, and dog poop all over the grass and small yards. They won't enforce that or the cigarette/weed smoking on the "non smoking" grounds. -Kids are always running around unsupervised, being incredibly loud on weekdays when they should be in school, messing with the stuff on the pool deck, in the clubhouse, or decorations on your balcony. The hot tub jets don't even work. -The entire building 2 internet went down for weeks, which they also force you to pay for in their "convenience package", so if there is an issue, you have to call the internet company they're contracted with in hopes that you can get the problem resolved. According to Thompson Thrift, we pay $85, the office says we pay $54, but we got a lousy $25 gift card, which is clearly less than half of what we pay. The office also can't give you an itemized receipt because they don't have access to it, so who knows what we have been paying. An internet line was also cut in our wall and a tech had to come out, tear our wall down in our closet just to fix that. -You also HAVE to pay for their trash pickup and everyone pays a different fee according to our neighbors. Fridays and holidays they don't come and the trash compactor gets very backed up and overflows, and they won't put a second one on site. -Most of our Fridgidaire appliances had to be replaced. -They hired a team to fix the 2nd and 3rd floor balconies in every building, left trash in front of our balcony, every building. Office didn't care to respond when I emailed them my concern about their no communication at all about this work being done and lack of parking because parking spots were blocked off. -Walls are very thin. You can hear showers, flushing toilets, dogs constantly barking, music/tv playing, stomping up and down the stairs, doors slamming, the loud noise of the doors being locked and unlocked. -Parking is horrible! Good luck finding a spot in front of your building if you come home after 5:30pm. Some EV owners will purposely park their car at the charging station, plug it in, and not charge their car just for a guaranteed spot. They only have handicap parking in front of 1 of the doors in the buildings, some buildings don't have any, and most the time they're blocked by PODS or moving trucks because they're the only spots available. -our neighbors pipe burst under their sink and it came into our apt. The property manager, not once, came and checked on us or the damage or even bothered to send anyone out to assess our damage. I had about $500 worth of personal property non-salvagable and they told us to deal with renters insurance. Other neighbors who had worse damage are still having problems. Read the other recent 1 star reviews. The other reviews from 8+ months was a completely different team. The office does not care because this is just a job for them and they'll be gone soon and nothing will change, but this is our nightmare we have to deal with.