Staff Performance
Many customers praised the staff for being friendly, personable, and prompt in addressing issues.
Facility Issues
Several reviews highlighted significant concerns regarding accessibility, maintenance, and cleanliness, including lack of grab bars and ongoing maintenance problems.
Customer Service
Numerous complaints were made about poor customer service, particularly regarding the application process and management's responsiveness to resident needs.
Living Conditions
Some residents reported issues with pests and inadequate heating, raising concerns about the overall living conditions.