Aubrey and Ruby received high praise for their helpfulness and responsiveness, contributing positively to the overall experience.
Maintenance Issues
Numerous complaints about slow and ineffective maintenance responses, with many residents reporting unresolved issues and delays.
Community Atmosphere
Some residents appreciated the peaceful and friendly community, while others noted issues with cleanliness and safety.
Cost Concerns
Several reviews highlighted concerns about rising rents, unexpected fees, and overall value for money.
Communication Problems
Many customers reported difficulties in reaching management and receiving timely responses to inquiries.
ES
ELIA SANZON SILVA
Feb 17, 2026
5.0
Me gustan las actividades que realizan para las mascotas. Alexandra y Ruby fueron muy amable al explicarme la dinámica.
LK
Lily Kasanoy
Feb 10, 2026
5.0
Aubrey has been an outstanding property manager! She’s responsive, professional, and always takes care of any issues quickly. I really appreciate how proactive and approachable she is—she makes renting feel effortless.
SW
Sofia Weeks
Jan 12, 2026
5.0
I’ve had a great experience living at this apartment complex. The transition to a larger apartment was incredibly smooth and well-organized, which made the move stress-free. Service requests have been handled promptly, typically within two days, and I truly appreciate how quickly call backs are returned.
I’ve also found online communication to be especially efficient, often receiving faster responses than expected. The community itself is quiet and peaceful, and the neighbors are respectful and private, which I absolutely love. Overall, it’s been a very positive living experience, and I’m happy to call this place home.
Thank you Aubrey M
CP
Christopher Pallotta
Jan 11, 2026
1.0
This place was just awful to live at. Rent went up every year, and the level of service and maintenance dropped each year. They constantly cycled through maintenance staff and management, and each new group would ignore our issues and instead just blame previous management and maintenance.
At one point my refrigerator was completely broken, the internal temperature was in the 60s. Maintenance first told me it was not broken, then "repaired" it which did nothing. They then told me it was mt fault for not putting in a request soon enough (they took 3 weeks to respond to each repair request, but always marked them in the portal as complete the same day I submitted them. They even called me a few times to ask me to stop putting in new requests, which I only did because they kept closing them and marking the work as completed without actually even showing up).
Eventually they "replaced" my fridge with a "new" one... 4 months after they said they would. I ended up going without a refrigerator for almost 6 months. The "new" one they gave me was from another unit, smelled like rotten food, and broke after just 1 month. I ended up buying a new one, which worked just fine.
The water and heat constantly went out, leaving me without access to hot water most days. Every inquiry about it just got responded to with "it's an old water heater" as if I wasn't paying them the cost of a new water heater every month for years.
Speaking of paying them, I got hit with seemingly random fees each month, many of which were duplicates, and office staff could never give me good reasons why: just threats of late fees if I didn't pay them.
Do not rent a place here. They will overcharge you, under serve you, and will be rude the entire time. You'll be treated like a nuisance for the low cost of almost $2000/ month.
MM
Megan Murch
Jan 9, 2026
1.0
I lived here from March 2022 to May 2025. I lived in 2 different buildings. I had a 1 bedroom and 2 bedroom. My review only applies to my time there and it appears there is new management since I’ve moved out.
Having hot water was an issue. We would be without hot water for days. In 2024, I kept track of how often we were without hot water and it adds up to about a month total. Maintenance took an exceptional long amount of time to actually fix anything and I was often questioned on the validity of my concerns. I was told more than once no your sink isn’t leaking, you must have spilled something. Maintenance would close tickets without completing the work. My dishwasher broke and it took months for them to replace. I was overcharged for rent and it took 2 months for them to fix. The property used to have community Internet that was $10 a month, they got rid of that Internet and it was wrote in my lease it was provided so I’m not sure how that works. The company who came out and installed the Google fiber drilled into the wall and left a pile of debris from the wall in the bedroom. Previous management never answered the phone and the property manager never answered his emails. I brought it up to him and he said he gets too many. The only way to talk to someone would be to go into the office as the phone was also never answered. The tenants never picked up their dogs poop so all the courtyards were a disgusting mess and I cringed every time I saw kids rolling around in the grass. The laundry rooms have a lock but no one ever locked them and people would go in them and leave drug paraphernalia around.
Mountain Vista is located at 474 South Wright Street, Lakewood, CO 80228, US.
What are the opening hours for Mountain Vista?
Mountain Vista is open from 10:00 AM to 6:00 PM Monday through Friday, 10:00 AM to 5:00 PM on Saturday, and closed on Sunday.
How can I contact Mountain Vista by phone?
You can reach Mountain Vista at +1 303-987-8800 or +1 720-640-9807.
Where can I find more information about leasing specials at Mountain Vista?
You can contact Mountain Vista directly or visit their website to learn about available leasing specials.
Does Mountain Vista have an online presence where I can follow updates?
Yes, Mountain Vista has a Facebook page at https://www.facebook.com/MountainVistaApartments and an Instagram handle @livemountainvista.
What type of services does Mountain Vista provide?
Mountain Vista offers apartment rental agency and apartment building services.
What nearby government offices are close to Mountain Vista?
Nearby government offices include the US Department of Transportation, Nhtsa Regional Office, and Federal Highway Administration, which could be convenient for residents working or visiting these places.
Are there other apartment complexes near Mountain Vista?
Yes, nearby apartment complexes include Terrace View Apartments, Parkview Terrace Apartments, and Americana Lakewood Apartments, which might interest someone exploring housing options.
What dining options are available near Mountain Vista?
Nearby dining options include SNOWFOX restaurant and Starbucks coffee shop, ideal for residents looking for meals or coffee.
Where can residents of Mountain Vista access pet services nearby?
Residents can access pet services such as Christopher's Canines for dog walking and pet sitting, or Dogtopia of Lakewood - Alameda Parkway for pet boarding.
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