Where to start… if I could do zero stars I would.
Our move in date was originally December 16, 2024 and was pushed back multiple times to February 7. This delay forced us to stay in a hotel for several weeks just to bridge the gap. While we were ultimately given a place to stay, the situation was stressful and not what you expect when moving into a property marketed as “luxury.”
When we finally moved in, the unit was not properly ready for us. The HVAC system was visibly dirty, the air filter needed to be replaced immediately, grout was left smeared across tile surfaces, and the garage had not been cleaned. It felt like the unit was turned over without proper quality control.
First night, we experienced a failing living room circuit in a brand new unit, along with inconsistent finishes and generally poor craftsmanship throughout. These are not minor cosmetic issues, they point to deeper construction and quality concerns.
The patio also retains standing water, which progressed to the point of visible algae growth. This is not just a maintenance inconvenience, it’s a health concern for pets and reflects poor drainage and grading.
I want to be very clear, the maintenance team was excellent. They were responsive, professional, and had done everything they could do within their control. We were also given a one month concession, which we appreciated. However, their effort does not change the fact that they are repeatedly addressing symptoms of larger construction and quality issues. Despite their responsiveness, the underlying problems were not been permanently resolved.
We were also charged a $150 monthly “convenience fee” that was represented as covering internet, smart home features (two switches, thermostat, and front door lock) WOW! and trash. After Colorado required landlords to itemize these charges, it became clear the actual cost of these services was about $96 per month. This means we were overcharged by $54 per month for approximately seven months, totaling $378. When we requested documentation of the prior charges, management was unable to provide it. This lack of transparency and discrepancy in billing is extremely concerning and further adds to the overall experience.
After speaking with other tenants, it is clear that similar issues are occurring throughout the property, suggesting this is not an isolated situation.
For the price, well above many other options in Fort Collins, the level of quality, preparation, and overall execution is not consistent with what is being advertised. The gap between cost and actual living conditions is significant. This is far from “Luxury” and everything was built with “builder grade” materials.
If you are considering the Villas, I would strongly recommend asking detailed questions about construction quality, move in readiness, and how ongoing issues are handled before signing a lease.
Better yet, go elsewhere.
I’ll never rent from Thompson Thrift again, what a joke of a company. Please review all the 1 star reviews. They are accurate. (Emails and photos can be provided)
My fiancé and I only recently moved to the Quarry in December of 2025, but our time here has been made especially wonderful by our awesome leasing consultant, Lauren - Lauren works exceedingly hard to ensure people feel welcomed, and the two of us are delighted by each conversation we stop in to have with her! She was very helpful, encouraging, and supportive during the general stressors of moving, and it’s been lovely getting to know her ever since and bond over things like the noodle restaurant across the street :o) She hosts a variety of community events for people to come together and connect, with the amount of thought and care she puts into everything always shining through! Her dedication makes the property a truly special place, and we’re always grateful to have her around