Touchstone Property Management LLC

2.5
141 reviews

About

Real Estate Agents & BrokersReal Estate ServicesProperty Management Company
Touchstone Properties Services LLC is a rental property management company located in Fort Collins, Colorado. For over 32 years, we have managed and leased Northern Colorado housing rentals in Fort Collins, Loveland, Windsor, and Wellington. Our spec

Location

Touchstone Property Management LLC
2850 McClelland Drive, Fort Collins, CO
80525, United States

Hours

Reviews

2.5
141 reviews
5 stars
44
4 stars
4
3 stars
7
2 stars
6
1 star
80

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being described as rude, unresponsive, and unprofessional.

Communication Issues

Many customers reported significant communication problems, including lack of follow-through and difficulty reaching staff.

Maintenance Responsiveness

While some tenants praised prompt maintenance responses, many others experienced delays and unresolved issues.

Deposit Disputes

Several reviews mentioned issues with security deposit deductions, with tenants feeling unfairly charged for damages that were not their responsibility.

Mixed Experiences

There were a few positive reviews praising specific staff members and overall experiences, but these were overshadowed by the majority of negative feedback.
  • WS
    Wendell Stainsby
    Jul 29, 2025
    1.0
    Really poor experience with TS over two years renting through them. As someone else wrote, “they’re good at cashing the checks but not much else”. They had a pattern of incompetence before we moved in, during our two years, and after we moved out. It was like dealing with teenagers where you aren’t sure what they said is true and you have no idea if they’re gonna show up/follow through with what they had said. My recommendation for working with them would be to make sure things are in writing, and if you have a call with their staff, send a follow up email to itemize the important claims or actions they agreed to, and expect things to not happen unless YOU follow through to help them do their job.
  • LM
    Lexie McCown
    Sep 1, 2022
    1.0
    0 stars if possible. Lived at a duplex through them for almost a year, Lisa is the most unprofessional, impossible to reach landlord you will ever encounter. She does not care about her tenants, as she leaves work earlier than 11am. How are you open at 8:30am and leave two hours later? Stolen items due to lack of communication about when cleaners were arriving as well. Will NEVER rent through them again.
  • BJ
    Bishop J
    Feb 15, 2022
    1.0
    Like another reviewer said, it’s hard to like anything about their HOA. There was no follow through from our HOA rep either. Emily was nice but instead of resolving the issues, she made them worse.
  • JS
    Josh Sorensen
    Feb 27, 2020
    5.0
    Just moved into one of there residential homes and the experience has been great! The staff that I have talked with so far has been nice and helpful. All moved in and there were a couple of check list items that I noticed from the previous tenant and Touchstone fixed them right away. If this is the service that is happening already, I’m looking forward to staying with Touchstone for a long time. I would recommend this company to anyone.

Frequently Asked Questions About Touchstone Property Management LLC

What services does Touchstone Property Management LLC provide?

Touchstone Property Management LLC specializes in property management services, including leasing and managing rental properties in Northern Colorado.

Where is Touchstone Property Management LLC located?

The company is located at 2850 McClelland Drive, Fort Collins, CO 80525, USA.