Business Details
About
Real Estate Agents & BrokersReal Estate ServicesProperty Management Company
Touchstone Properties Services LLC is a rental property management company located in Fort Collins, Colorado. For over 32 years, we have managed and leased Northern Colorado housing rentals in Fort Collins, Loveland, Windsor, and Wellington. Our spec
Location
Touchstone Property Management LLC
2850 McClelland Drive, Fort Collins, CO
80525, United States
Hours
Reviews
2.5
141 reviews
5 stars
44
4 stars
4
3 stars
7
2 stars
6
1 star
80
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being described as rude, unresponsive, and unprofessional.
Communication Issues
Many customers reported significant communication problems, including lack of follow-through and difficulty reaching staff.
Maintenance Responsiveness
While some tenants praised prompt maintenance responses, many others experienced delays and unresolved issues.
Deposit Disputes
Several reviews mentioned issues with security deposit deductions, with tenants feeling unfairly charged for damages that were not their responsibility.
Mixed Experiences
There were a few positive reviews praising specific staff members and overall experiences, but these were overshadowed by the majority of negative feedback.
- WSWendell StainsbyJul 29, 20251.0Really poor experience with TS over two years renting through them. As someone else wrote, “they’re good at cashing the checks but not much else”. They had a pattern of incompetence before we moved in, during our two years, and after we moved out. It was like dealing with teenagers where you aren’t sure what they said is true and you have no idea if they’re gonna show up/follow through with what they had said. My recommendation for working with them would be to make sure things are in writing, and if you have a call with their staff, send a follow up email to itemize the important claims or actions they agreed to, and expect things to not happen unless YOU follow through to help them do their job.
- LMLexie McCownSep 1, 20221.00 stars if possible. Lived at a duplex through them for almost a year, Lisa is the most unprofessional, impossible to reach landlord you will ever encounter. She does not care about her tenants, as she leaves work earlier than 11am. How are you open at 8:30am and leave two hours later? Stolen items due to lack of communication about when cleaners were arriving as well. Will NEVER rent through them again.
- BJBishop JFeb 15, 20221.0Like another reviewer said, it’s hard to like anything about their HOA. There was no follow through from our HOA rep either. Emily was nice but instead of resolving the issues, she made them worse.
- JSJosh SorensenFeb 27, 20205.0Just moved into one of there residential homes and the experience has been great! The staff that I have talked with so far has been nice and helpful. All moved in and there were a couple of check list items that I noticed from the previous tenant and Touchstone fixed them right away. If this is the service that is happening already, I’m looking forward to staying with Touchstone for a long time. I would recommend this company to anyone.
Frequently Asked Questions About Touchstone Property Management LLC
What services does Touchstone Property Management LLC provide?
Touchstone Property Management LLC specializes in property management services, including leasing and managing rental properties in Northern Colorado.
Where is Touchstone Property Management LLC located?
The company is located at 2850 McClelland Drive, Fort Collins, CO 80525, USA.
What are the business hours for Touchstone Property Management LLC?
They are open 24 hours a day, seven days a week.
How long has Touchstone Property Management LLC been established?
Touchstone Property Management LLC was established in 1979 and has over 32 years of experience managing rental properties.
How can I contact Touchstone Property Management LLC?
You can reach them via phone at +1 970-223-5000 or email at customerservice@touchstone-property.com.
Where can I view rental listings managed by Touchstone Property Management LLC?
You can view their residential rental listings online at https://www.touchstone-property.com/.
What should I know about the nearby medical and wellness services?
Nearby medical and wellness services include caringwisdom, a pharmacy and medical supply store; Absolute Hypnosis, LLC for hypnotherapy; and One Source Holistic Healing Center offering holistic and counseling services.
Are there nearby dining options to visit before or after visiting Touchstone Property Management LLC?
Yes, nearby dining options include Maxline Brewing, an American restaurant and brewery; Empire Palace offering Pan Asian cuisine; Panhandler's Pizza; and Dickey's Barbecue Pit for barbecue and fast food.
What nearby recreational or community locations can customers explore?
Customers can check out the Fort Collins Soccer Club for sports and recreation or visit the Restoration Project, a community and religious organization nearby.
Are there other property management or real estate services nearby?
Yes, nearby real estate-related services include Johnson Investments and All County Boulder Property Management The Fort Collins Team, which also provide real estate and property management services.