East West Hospitality Beaver Creek

Reviews

• NK

  naresh K

  Jun 16, 2022
  1.0
  Terrible company. Last week I waited 5 hours to get into the condo I had rented. The key box to enter the building, during off hours, did not work. Then it took endless calls and a 3 hour wait to get into a room that was filthy. Then east west felt a lower class room, with a view of a barbecue grill, was just as good the as Mountain View, corner condo, I had paid for. It took a threat of a lawsuit to get the room cleaned. 5 hours wasted. I have stayed in Avon for years and my last 6 interactions (total of 9 high end units) and have had east west as the management. All amateur service. They manage the Westin River Front resort and it’s also a poorly managed operation. One trip we had to move from the luxury, top floor, suite due to a carbon monoxide leak. Another trip they spread out my party even though we reserved units next to each other (and did this at the property at least 6 months in advance). Another trip, the front desk agent did not know how to accept the Marriott bonvoy gift card, so I paid $2k and had to raise with Marriott to have it corrected. If you stay there do not valet your car. The valets do not answer the phone. It a mystery when your car will be ready even when you go down and wait. Avon is a beautiful place but east west is a pig in lipstick. There are a lot of places that are better equipped to provide a hassle free holiday.
• CR

  Claire Raver

  Jan 7, 2022
  1.0
  RENTER BEWARE!!! Do not rent through them! We just rented a home for a month long stay over Christmas and have had the absolute worst experience. The house we paid a premium for had 70% of the doors and cabinets locked so we could not put anything away. When I complained to management they told us they assumed we’d be upset about it!! The heat didn’t work, the shower was broken upon arrival, the address for shipping anything is not an actual ups address so you can’t send anything to yourself, it said it was for 8 people but only seated 6 at dining table, and upscale appliances?? Oh they had to go get us pots and pans because there was two pans to cook with and maybe a set of 6 plates and bowls. I could go on and on. I have photos and videos I’ll post once we leave here. The management does not answer the phone literally ever. They gave us ONE clean in a 30 day stay. Avoid this company and renting thru them at all costs. We’ve been coming to Beaver creek / bachelor gulch for 8 years and am completely shocked at what we just experienced. Feel free to message me for more info before renting with this company.
• TB

  Tammy Burke

  Dec 19, 2019
  5.0
  We love Beaver Creek SO much, and this time we brought our two teenage boys, and they have just been thrilled over the whole experience. It started with them each having their own room and bathroom! 👌 We chose the Highlands Lodge, unit 106, and certainly chose well. It is a perfect location to town, especially once we learned of the free shuttle service within BC. The unit itself is modern, spacious and clean, and I think the only thing we wish we had were more towels. Also, the living room heater was broken when we got here, and it did take maintenance a few days to come fix it, but, thankfully, the fire place kept us warm at night. Going back to my comment about the shuttle service, I wish the concierge had been more informed there, as we were not initially told this existed, thus the first day we spent a lot of money on Uber rides (the concierge had said this was the way to get around). The concierge also needs to be more informed about the fitness centers around BC. He had recommended the rec center, but I found out on my own that the Park Hyatt right next door has a great spa/fitness center, as does the Westin in neighboring Avon...both of which I visited. 😁👌 All in all, though, we have had an incredible time, and love this town, and all of the local people, very much. We have one last day before we head home. We highly recommend this resort!

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