The new management is horrible. I lived here for ten years, but am so glad to leave after the new management took over.
I was moving out, and the policy is to provide in writing 60 days in advance. I sent the management company my notice via email, per their direction, well before the 60 day requirement. No one acknowledged or answered my message. Two weeks later they started sending me lease renewal offers, so I knew something was wrong. I sent another email saying that I was moving out, again no response. A week later, I went down to the office, and talked with an associate, who said, “oh looks like your email was missed”. They then put it in the system, and backdated to the date I sent my original email, as I was now within the 60 day window. She said she would follow up with me to schedule a two week before move out inspection. Of course this never happened. So then a week before moving out, with no communication from the leasing office, went to talk with them and requested to schedule a pre move out walkthrough, which by California law they are required to do since I requested it [California Civil Code 1950.5, section (f) (1)]. The associate said, “oh the manager isn’t here now, but I will talk him in a few days to confirm your appointment”, which we had requested for a few days later. Of course no one ever contacted us again, no meeting was scheduled. This is again against California law, I was never provided a written notice of my rights to request an initial inspection or for me to be present.
When I went to move out, I took many videos and photos of the apartment. Went to the leasing office, and of course the facilities manager is not there to do a final walkthrough, “he’ll be here tomorrow to do one”, after my lease ends. Also, “didn’t you schedule a pre walkthrough when we acknowledged your move out notice”? 😤.
This place is so mismanaged, they just want to get you in, but no contact after that. Do not believe anything they say, and know that you will not get your security deposit back. I will be interested to see what they say about my security deposit, and if I need to take them to small claims court if they claim anything after breaking the laws I cited above.