Staff Performance
The leasing staff, particularly Elissa and Ana, received high praise for their friendliness, helpfulness, and professionalism during tours and inquiries.
Maintenance Issues
While many customers appreciated the quick response times from maintenance staff, there were significant complaints about unresolved plumbing issues and mold problems.
Property Condition
Numerous reviews highlighted serious concerns about mold, poor construction quality, and pest issues, indicating a need for better property management and maintenance.
Customer Service
There were mixed reviews regarding customer service, with some praising the staff's kindness while others reported negative experiences with management and hidden fees.
Community Amenities
Residents enjoyed the community's location and amenities, but there were complaints about the maintenance of facilities like the pool and the cleanliness of common areas.