Chatham Village

4.4
163 reviews

About

Apartment Building
Spacious floor plans, convenient features and amenities, and an ideal Orange County location make Chatham Village Apartments the right choice when searching for a new home in Tustin, CA. Our one and two bedroom apartments are close to I-5, I-405, and the 55 Freeway, cutting down on commute time. Top-rate community amenities like a sparkling swimming pool and in-home features like walk-in closets and fully equipped kitchens set the scene for comfortable apartment living in Tustin.

Location

Chatham Village
16331 McFadden Ave, Tustin, CA
92780, United States

Hours

Reviews

4.4
163 reviews
5 stars
124
4 stars
16
3 stars
5
2 stars
2
1 star
16

What are people saying?

AI-generated from recent customer reviews

Maintenance Quality

The maintenance team is frequently praised for their promptness, professionalism, and effectiveness in resolving issues.

Office Staff

The office staff, particularly Ana and Claudia, receive positive feedback for their friendliness and helpfulness, although some reviews mention communication issues.

Pest Issues

Several customers reported ongoing pest problems, including roaches and fleas, which have not been adequately addressed despite maintenance efforts.

Community Environment

The community center and various activities are appreciated by residents, contributing to a sense of community.

Management Concerns

There are mixed reviews regarding management, with some residents expressing dissatisfaction with the current manager's performance and communication.
  • HG
    Henrique Girao
    Dec 10, 2025
    1.0
    This has been the worst rental application experience I have ever had in my life. If I could give zero stars, I would. I applied for an apartment at Chatham Village under their low-income program, and the entire process was a complete nightmare from start to finish. They kept asking for countless documents, calling my employer multiple times, bothering him over and over again to fill out forms and sign papers. They even called and bothered my roommate with unnecessary questions. Every time I submitted something, they claimed something was “missing” even though the documents were already provided. It felt like they weren’t even checking what I sent. Camila, the leasing agent, told me everything “looked good” and that my application was basically approved. She even told me to give my 30-day notice to move out of my current place — which I did, trusting her word. I packed my entire car with all my belongings, ready to move in, and at the very last minute they suddenly called me saying my application was NOT approved. Because of their incompetence, I ended up without a place to live. My roommate had already rented my room to someone else because I was supposed to move out. I had to beg him to take me back, and now I’m stuck living in the living room surrounded by boxes. All because they misled me and completely mishandled my application. This office caused me unnecessary stress, embarrassment, and a huge amount of inconvenience. Extremely unprofessional, unorganized, and inconsiderate. I would strongly recommend staying far away from this place.
  • JJ
    J
    Oct 14, 2025
    2.0
    I’ve lived here for almost a year and have dealt with ongoing infestations of fleas and cockroaches. The apartment itself is nice, but it’s hard to enjoy when you’re constantly worrying about getting bitten or seeing roaches. Orkin has treated my unit monthly, but the issue has never been resolved. The trash bins outside are heavily infested, and it’s common to see dozens of roaches at night. Despite a no-pet policy, many residents have pets, and there are stray cats throughout the complex. One of the laundromats was even shut down recently due to a roach infestation. At one point, my unit had hundreds of fleas, which required medical treatment for the bites. I maintain a very rigorous cleaning schedule and never leaving food out, or crumbs anywhere, I do not have clutter, and have no pets, therefore I should not be dealing with these type of issues for almost a year. It’s been a very unpleasant experience overall, and I hope management takes more serious, long-term action to address these issues like tenting the entire complex
  • MV
    Martha Ortiz valtazar
    Dec 15, 2019
    5.0
    Me encanta vivir aqui por que esta lindo el luga y tranquilo y las personas de la oficina son muy amables
  • DK
    Dennis Kemp
    Mar 27, 2019
    5.0
    I am very happy with the office and maintenance team for taking care of my work order! I am very happy living here at Chatham village thank you for your great sevice.
  • NE
    Nerina Evans
    Jan 4, 2018
    5.0
    The office staff is really nice and always helpful! Good location for commuting