DF
Dustin Fischer
Mar 25, 2026
I've been living in the phase 2 complex, with my 20 year old son, for about 3 months. Last week, while parked in one of the outside decal parking sports, my son's car was broken into and they tried to hotwire it, leaving over $3000 in damages. While outside with the police, I called the office (no answer) and left a message for them to please call me back - no response.
I went to the office and talked to a lady there today (a week later.) I told her about the incident and simply stated that I would like a second clicker for the gate, so that my son can pull into the complex at night when he comes home. She rudely told me that they don't give out any second clickers, that my son can use the gate code. I don't even want my son to stall at the gate keypad at night - this neighborhood is not safe. I even offered to pay for the second clicker, but she was hard set on no second clicker.
I finally got up to leave and told her that I will just leave a review - upon which she got furious, walked away and said "that is so rude".
I am looking forward to my lease expiring in November.
JV
Josselin Villegas
Mar 12, 2026
Poor Communication, Broken Promises, and Zero Accountability – Read Before Renting
If you're considering Rosewalk Apartments, know this: management does not communicate, does not follow through, and will not take responsibility when things go wrong. We learned this the hard way, and we're sharing our experience so you don't make the same mistake.
Here's our timeline so you understand exactly how this unfolded:
January 9th: We submitted our application and began the leasing process, excited to move in.
Original move-in date (January 23rd): Days before, we were told the unit needed "extensive maintenance" and were asked to delay. We agreed in good faith, trusting the extra time meant the apartment would be ready.
February 4th: We finally moved in. The unit was not ready—wet paint and overwhelming fumes, mold on a bathroom window, bedroom patio door that doesn't close properly (draft and security concern), broken refrigerator shelf, rusting hardware throughout, stained toilet seat, and gate access that never worked.
February 4th-11th: We reported issues immediately. The toilet seat was never replaced. No meaningful updates from management.
February 11th: After a full week of unresolved issues, we submitted written notice to vacate under the 30-Day Satisfaction Guarantee.
February 11th-15th: Complete radio silence from management. No urgency, no next steps, no effort to make us feel heard or supported. The toilet seats we reported on day one were still not replaced.
February 15th: During our move-out inspection, the Leasing Manager explicitly confirmed we would only pay for days we occupied the unit. Based on that assurance, we returned our keys and vacated.
Weeks later: Only after reaching out, as I hadn’t received and updated or communications of closing out our lease, did management respond and notes that we would be charged for the entire month of February—including days we did not occupy the unit. Management admitted the verbal promise was made but claimed the manager "didn't have authority".
What stands out most is the complete lack of communication and accountability. From February 11th through 15th, while we waited for guidance, we were ignored. If this is how new tenants are treated, it raises serious concerns about how long-term residents fare when maintenance issues arise. Management only stepped in when money was involved—and even then, it was to tell us we were responsible for days we didn't occupy, despite what their own manager promised.
If you rent here, get everything in writing. Tour your actual unit before move-in. Take dated photos and video of everything. Do not accept keys until all maintenance is completed. And know that verbal promises from staff may not mean anything later.
We didn't create this situation. We simply wanted to move into a clean, safe home. Instead we were handed a unit in unacceptable condition, ignored when we raised concerns, misled about what we would owe, and are now being told that staff promises don't matter because they "lacked authority" to make them. Future renters deserve better.