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Sofi Waterford Park

3.4
(210 reviews)

Business Details

4000 Ellmar Oaks Drive, San Jose, CA
95136, United States
(669) 244-3586
https://www.sofiwaterfordpark.com

About

Apartment Building
Life at Sofi Waterford Park has everything you desire with modern finishes and appealing amenities in this garden-style community. Our pet-friendly one, two, and three bedroom apartment homes are situated in coveted South San Jose, California, near Willow Glen. With its ideal location between Highway 87 and the Capitol Caltrain Station, Sofi Waterford Park is a commuter’s dream. Hop on the train or bus and you’re just minutes from shopping, entertainment, and downtown San Jose. To learn more about your new home contact our leasing team to schedule a tour today.

Location

Sofi Waterford Park
4000 Ellmar Oaks Drive, San Jose, CA
95136, United States

Hours

Reviews

3.4
210 reviews
5 stars
109
4 stars
21
3 stars
3
2 stars
4
1 star
73

What are people saying?

AI-generated from recent customer reviews

Staff Performance

While some staff members received praise for their helpfulness and professionalism, others were criticized for rudeness and unresponsiveness.

Maintenance Issues

Maintenance requests are often delayed, with some residents reporting unresolved issues for extended periods, while others noted quick responses.

Pest Problems

A significant number of reviews highlighted ongoing pest issues, particularly cockroaches, with management's response deemed inadequate.

Parking Concerns

Residents expressed frustration over strict parking policies, lack of guest parking, and frequent towing incidents.

Cleanliness and Safety

Several reviews mentioned cleanliness issues, including dirty apartments upon move-in and concerns about safety due to thefts and inadequate security measures.
  • AL
    Antelmo L.
    Feb 18, 2026
    1.0
    Its sad to say that this place is not a good place to live especially when issues are reported and the team does not take any action, protocols are not followed, mold reported is not handled in the right way, they blame us for issues with poor insulation on walls, ceiling windows and entry door, we had to move out because the living condition was not safe, opening the windows for several hours everyday is not the best way to fix mold problems.The management wants to charge us for mold remediation even when this is not a negligence from our side. We can see a lot of windows from outside that have condensation and this means that there is an issue with the building. I hope more people can write their experience and make the management, leasing and the service team to be more professional on the job they do.
  • AP
    Avigail Perez
    Feb 13, 2026
    5.0
    This is by far the best apartment complex i have ever seen. Alexis was awesome and very helpful in all my queries. The amenities : Gym, pool, fireplace etc. are all wonderful! Highly recommended
  • CD
    Camila Dominguez
    Feb 10, 2026
    1.0
    Terrible management. When you move in, they charge for things that were already damaged, and they don't send information. The current manager doesn't answer emails, and neither do their assistants. If you're thinking of moving there, run!
  • DC
    Devaniz Chavez
    Feb 1, 2026
    5.0
    Mr. Vicente Soto fulfilled his duties regarding the apartment's needs; he is undoubtedly a hardworking employee and a trustworthy person. Thank you Mr. Vicente Soto, maintenance man.
  • MS
    Margaret Saens
    Jan 31, 2026
    1.0
    HUGO TOLD ME I WOULD BE GETTING MY HOLDING DEPOSIT BACK ITS BEEN A WEEK AND ALL I GOT WAS A DAM LETTER IN HANDWRITING SAYING A REFUND WAS ISSUED I WOULDNT LIVE HERE IF THIS IS HOW THEY TREAT PEOPLE LOOKING FOR A PLACE TO CALL HOME SHADY UPPER MANGEMENT

Brand Certified Facts from Sofi Waterford Park

Sofi Waterford Park partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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