Investment Safe PM

Reviews

• MK

  Maria Korogi

  Mar 4, 2026
  5.0
  We had an amazing experience with them. They are very polite and professional, definitely made our life easier
• TV

  Tata Valbuena

  Mar 3, 2026
  5.0
  I’m very Satisfied how Don and Collen always take care of my property, and always on top of any questions and concerns. They are an incredible team, made my life so much easier. I couldn’t done it without them. THANK YOU
• JT

  Jenn Throop

  Feb 28, 2026
  1.0
  I lived in a property managed by this company for nearly 2 years, paid rent on time, often paying months worth in advance. Low-maintenance tenant. When communication was necessary, it was consistently poor. I was explicitly told that communication could not happen by phone “only in writing,” which I have never experienced with any other PM. Even then, emails often went completely unanswered requiring multiple follow ups. A maintenance request submitted at move-in was never addressed. I began receiving multiple three-day notices. The latest one demanding actions not stated anywhere in my lease. When I pushed back and asked to be shown where these rules existed in my lease, the demands were quietly dropped. Example: A three-day notice stated “every single item” had to be removed from the fenced yard I rented. Items like outdoor furniture, seasonal décor, even tools used to maintain the yard despite the lease stating I was responsible for yard maintenance with no alternative storage provided. I asked if this rule was being applied equally across the property. I lived in the granny flat, shared a wall with the other tenants who had similar items in their yard. The question was never addressed and the demands were again quietly dropped. When I asked those tenants over the span of 2 weeks if they’d received a similar notice, their answer remained a “no.” The refrigerator supplied was extremely old and caused food to spoil within days. I temporarily put in my own standard refrigerator, safely stored theirs, offered photos and documentation of its safe keeping and agreed to return it upon move-out. My request was refused immediately and without consideration. When I raised concerns about food safety, I was instructed to return their appliance immediately. Another concerning issue: an outlet near my bed began smoking. I immediately called the fire department, preventing a fire due to my quick action. Their electrician confirmed the cause was old aluminum wiring and poor breaker design, not anything I had done as a tenant and certainly not my standard appliance/refrigerator. I was served a three-day notice falsely claiming there had been an “electrical fire” caused by my refrigerator which was on an entirely different breaker. This was factually incorrect and directly contradicted by the electrician. The electrical system was so poorly designed that using a basic hair dryer consistently tripped up power to most of the unit, damaging my high-end Dyson blow dryer. When I raised this issue, I was told it was not their responsibility and that renters insurance should cover it. Over time, the volume and nature of the notices and demands felt excessive and intimidating, particularly when they were not supported by the lease. I provided a valid ESA letter from my licensed medical provider then I was finally approved to adopt a rescue dog after being on a waitlist for 9 months. Despite submitting valid documentation, my ESA was repeatedly referred to as a “pet.” I was told the letter could not be validated after they attempted to directly contact the doctor I was no longer seeing and despite legal documentation being already provided. The accommodation was ultimately approved nearly a year later and only after I had given notice that I would be moving out using the same documentation originally provided. What stood out to me here is many of the positive reviews appear to come from property owners whose investments are managed by this company while the one-star reviews are from renters describing similar experiences to mine. In my experience, the priority appears to be protecting owners’ interests, at the expense of tenant communication, tenant safety, and fair treatment. While that may work for property owners, renters should be aware of this dynamic. Property Owners: these tactics come with reputational and turnover tradeoffs. I strongly caution owners before hiring and renters before signing a lease with this company. Housing affects a person’s safety, stability, health, and livelihood. We are people, not line items.
• MP

  miguel prado

  Jan 31, 2026
  5.0
  I had a great experience with this property management company. They were helpful, knowledgeable and made the whole process much easier. I’m very satisfied with their service.
• MI

  Mike Ironfield

  Jan 9, 2026
  5.0
  As I was preparing my mother's apartment to rent, Collen and Don provided great advice on what renters are looking for. Their years of experience was apparent and they are up on current trends. As I continue to converse with the Investment Safe team, their commitment to their clients, both landlords and renters is very prevalent. Always responsive to issues or repairs for quick resolution. I have and will continue to recommend them to my friends, both owners and renters.

Frequently Asked Questions About Investment Safe PM