Business Details
About
Property Management Company
Prescott Companies is a community association and property management company based in California.
Location
Hours
Reviews
4.2
545 reviews
5 stars
407
4 stars
29
3 stars6
2 stars5
1 star
98
What are people saying?
AI-generated from recent customer reviews
Communication Issues
Numerous customers reported severe delays and lack of responses to inquiries, with many expressing frustration over unreturned calls and emails.
Service Quality
Feedback indicates a significant decline in service quality, with complaints about slow response times to maintenance requests and unresolved issues.
Staff Performance
While some staff members received praise for their responsiveness and professionalism, many reviews highlighted incompetence and unhelpfulness from others.
Management Accountability
Customers expressed dissatisfaction with the management's failure to follow through on commitments and agreements, leading to a lack of trust.
Positive Experiences
A few customers shared positive experiences with specific staff members who provided timely and effective assistance, indicating that there are capable employees within the company.
- DRDonna RJun 13, 20251.0Extremely slow or no response to repair requests. Strongly request the Board get bids for a new property manager.
- JTJennifer ThibodeauMay 28, 20251.0called today and was quite frustrated. My water was turned off due to a leak. Turns out it is leaking from a pipe that leads up to the meter. I could not get anyone to answer the phones, email, or messages in the app. When I finally got through to someone a few hours later I was told I could ONLY speak to Pam Walker but she’s in a meeting, and not available. I caller MULTIPLE times and she finally answered. Doesn’t know the answer though, keeps telling me she isn’t familiar with my property and “believes the answer is”. I am so frustrated, I don’t have water tonight because a plumber can’t fix it until tomorrow. Not a great company and their service has been awful:
- KMKaren McKeoghMay 27, 20251.0Terrible experience with The Prescott Companies who managed our complex within Winding Walk. I had reached out to Michael Mae about termite spraying at our property and it was confirmed that The Prescott Companies would pay for the cost. I have emails about this arrangement, from back in December 2024. After submitting the invoice in January 2025, I followed up multiple times and each time, I was told it was still processing or some other excuse. In April, I was told the check was mailed out but it never materialized. It's now May and I know I'm not going to see a dime of this payment and I'm not interested in continuing to hear lies and excuses from this company. They are dishonest and do not follow through on agreements.
- AAAJAug 8, 20235.0Una is fast and professional to respond to my inquiries.
- ABAmy LeBlanc BatcherMay 13, 20201.0Whoever is Rose Reyes’ supervisor should please get in touch with me, not only was she disinterested in helping me but she would not allow me to clarify that she had gotten the details of my request incorrect!! Instead, she escalated the call with lecturing me that I shouldn’t interrupt her. She ultimately resorted to name calling and then tried to say she had to end the call whereby she hung up on me. I pray you have this in a recorded line because it was unreal how poorly she listens and how bad the customer service was.
Frequently Asked Questions About Prescott Companies
What services does Prescott Companies provide?
Prescott Companies is a community association and property management company offering property and building maintenance services in California.
Where is Prescott Companies located?
Prescott Companies is located at 16880 West Bernardo Dr, #200, San Diego, CA 92127, in the Prescott Companies building.
What are the business hours for Prescott Companies?
Prescott Companies is open Monday through Friday from 8:00 AM to 12:00 PM and 1:00 PM to 5:00 PM, and is closed on Saturdays and Sundays.
How can I contact Prescott Companies by phone or email?
You can reach Prescott Companies at +1 858-946-0320 or via email at customerservice@associaonline.com.
Does Prescott Companies have an online presence?
Yes, Prescott Companies has a website at https://www.associaonline.com/locations/prescott-companies/san-diego and a Facebook page named The Prescott Companies in San Diego, CA.
What type of businesses are near Prescott Companies?
Nearby, you can find various businesses including GoEngineer (corporate office), Allstate Personal Financial Representative: David Samaan (financial services), and Konoske Akiyama & Brust, LLP (law firm).
Are there financial service providers close to Prescott Companies?
Yes, nearby financial service providers include TaliMar Financial (mortgage broker and financial services), Dimitrije Isakovic Mortgage Group - Novamac Funding (mortgage lender), and Edward Jones - Financial Advisor: Jennifer Go.
What accommodations or dining options are close to Prescott Companies?
Close to Prescott Companies, there is Radisson Hotel San Diego-Rancho Bernardo for lodging and JJ's Grill, an American restaurant, for dining.
How can nearby businesses help Prescott Companies' customers?
Customers visiting Prescott Companies can conveniently access nearby real estate services like New Pointe Communities and Tizon Apartments or seek financial advice at Dean Roland Russell and Vail Private Wealth, LLC.
Is there a nearby counseling or healthcare service near Prescott Companies?
Yes, Positive Change Counseling Center offers counseling and mental health services nearby, and Ashlee Gendron Physical Therapy provides physical, occupational, and speech therapy.