Falls at Arden

Reviews

• EK

  Evan Keating

  Mar 21, 2026
  1.0
  Went into this office today to tour the apartments. I was told about a $200 Holding fee on top of a $61 application fee. Only the $200 is refundable, Most of the time apartment complexes will allow people to be approved and move in within 30 days. That way you can give where you currently live a 30 day notice to move out. Why would you only give people a 10 day timeframe to get approved and move into an apartment? That makes absolutely zero sense, There shouldn’t be a need for a $200 holding fee if that’s the case. I told her during the tour I wanted to move in on April 22 and she told me that that wasn’t a problem I get home start filling out the application all of a sudden i’m told to wait until 10 days before I want to move in to apply, that is not how moving someone’s life works
• ZM

  Zabiullah Mirwaliomid

  Nov 6, 2025
  1.0
  These apartments were recently purchased. The management team is very weak, and the lady in charge is extremely rude and disrespectful. I went to their office for three days, but they haven’t replied to my email. Their response was that they just started working and are busy. They don’t even know how to do their job.
• WC

  Will Caudill

  Nov 2, 2025
  2.0
  This complex is now under new ownership as of November 2025. Be aware that there’s no longer a free way to pay rent. Management switched to a payment system called Prisma, one of the lowest-rated resident portals in the app store. It’s hard to set up, unreliable, and adds fees — expect to pay around $120 per year just to process rent. The “alternative” is to open a Prisma “Passport” account, which charges $5 per month unless you keep a $3,500 daily balance or spend $1,000 each month on their debit card. In practice, that means you’re opening a bank account through their payment processor just to pay rent. It’s hard not to question why ownership chose a system that shifts costs and complexity onto residents. Edit: So now on top of the platform fee I am being charged a service fee as well- $9.74 in fees this month…that’s $116.88/yr. Also, something’s up between the included utilities and the platform; because, the complex is sending me a bill for my utilities, which is simply paid with rent, you can’t pay one without paying the other, so they haven’t gotten it together yet. It’s only been two months though. This place does have convenient office hours. I’ll get upset because i don’t have the patience to be told there’s nothing anyone in the office can do to help with fees or auto-generated mailers. I see a waste of money on my end and theirs.
• GD

  Gaye DeMarks

  Jun 13, 2019
  1.0
  I was there 10 months, and had three floods in the apartment. They are patched up and old. Just a over-priced facade, and don't think of getting your deposit back, whether you leave it spic and span, they will still find a way to keep it.