Business Details
About
Apartment Building
Embrace a vacation-inspired lifestyle at The Palms Apartments. The sophisticated interiors and next-level amenities create a resort-style atmosphere you���ll love coming home to. Each home comes standard with an air conditioner, a private balcony, and a washer and dryer. When you open your front door, you���ll have access to a resort-style lagoon pool with a waterfall, a clubhouse, and a comprehensive fitness center.
Located in Point West in Sacramento, California, you���ll be close to it all ��� convenient shopping, delicious dining, and endless fun. It���s all here.
Location
Reviews
3.0
302 reviews
5 stars
121
4 stars
20
3 stars
18
2 stars
16
1 star
127
What are people saying?
AI-generated from recent customer reviews
Maintenance Issues
Many residents reported significant delays and unresolved maintenance requests, including broken AC units and plumbing problems.
Management Quality
Numerous reviews highlighted poor management responsiveness, unprofessional behavior, and a lack of accountability from the office staff.
Safety Concerns
Several tenants expressed serious safety issues, including crime incidents, broken security gates, and inadequate responses to security threats.
Cleanliness and Condition
Residents noted cleanliness issues both inside apartments and in common areas, with reports of pest infestations and poorly maintained facilities.
Mixed Experiences
While some tenants praised the maintenance team and specific staff members, the overall sentiment leaned towards dissatisfaction with the living conditions and management.
- NOnicole oJan 1, 20261.0Let’s start by saying that prior to moving in they mistakenly shared my credit score with my employer and I had left a message to make them aware and I didn’t even get so much as a return call or an apology. Then after waiting months to get someone here to fix various things since I moved in I finally got someone here after 2 months and it turns out that one of the most important things they sad they fixed (my washing machine) isn’t fixed so I notified them and it’s been over a week and still haven’t heard back. Keep in mind I’m still pending various maintenance issues. They basically have a 2 man maintenance team it turns out for this entire complex of over 525 units out. Maintenance definitely isn’t to blame it’s obvious. They are overworked and frustrated is my guess.
- IGIlmir GareevDec 11, 20254.0The AC system is very old. It consumes a huge amount of electricity. The walls are poorly insulated. The electricity bill is very high. I can't opt out of the trash removal service and the use of the gym, which I won't be using. But I have to pay for all of this.
- YPyvette PenningtonDec 6, 20255.0I took a tour and it was very detailed and the lady that gave us a tour was very engaging.
- NNNat NicoleDec 5, 20255.0My experience at the palms was actually amazing Jason the leasing agent was really nice he tour me around the complex it was very beautiful can't wait for my move in I love this place already thank u Jason
- MFMike FlorineNov 20, 20255.0So far so good... had a few issues since moving in.. annoying ones yes but they have been quick and caring with the problems and they have got them all handled. I really appreciate the office team and maintenance team. Benito has been super helpful and understands what it is to care about what you are doing as well as care for the individual. He's a cool dude and works hard. Thanks guys. Don't believe the bad reviews. This crew is amazing.