Winsted at Sunset West

Reviews

• GN

  Garrett Newsom

  5 days ago
  1.0
  I wish I didn't have to be here... The Winsted at Sunset West, managed "professionally" by Asset Living, looks like a nice avg apartment complex, situated in picturesque Rocklin, CA - however the experience of this complex has been nothing short of a nightmare. Within less than 90 days residence at this community, I have had nearly 20 maintenance visits to my unit. Even in a few documented cases maintenance staff left my unit unlocked as they left, with my 14-month-old dog home alone. Sadly, these issues are not minor cosmetic touch ups (plenty of that, just look around) but these were long-standing, on-going, recurring issues that were not properly fixed the first time, requiring repeated visits and constant disruption to my day-to-day. Work was often completed carelessly and with poor workmanship, which only extended the issues. Only when "3rd party vendors" were brought in (ex: my full HVAC replacement) was work done correctly. I will give a positive that they will get to you within 24hrs. So they move quick, I'll give them that. As mentioned above on of my most significant issues was a full HVAC replacement after multiple complaints regarding the drip pan were brought up *ohhh, added thing, they will schedule a vendor and have them onsite to fix your unit with less than 24hrs notice, but they will thank you for your flexibility. This repair has been ongoing for over a month, as of 4/26 I still have the moldy door (where drip pan is located) that I am living with. Honestly, let's call it what it is, this is a major system failure in a unit that was advertised as "fully turned" and ready to move-in. Ohhh and let's not forget mold was found in multiple parts of the home, leaks were discovered under both the bathroom and kitchen sinks, both also were clogged, (again- wasn't this advertised as move-in ready?) There were at least two incidents where a maintenance worker came into my home, while I was not present and left, with the door unlocked and my pet home alone, 2 cockroaches have been found in the bathroom at this point, and my car was broken into. I made multiple genuine good faith attempts to work with management on these issues, address concerns and resolve with maintenance, and agree to a reasonable concession given the volume of issues, time lost and overall disruption. This request was flatly denied, dismissed. Let me be clear, Chloe (she's nice) but will try to re-direct" documented conversations to "remain unresponsive" or "fall on legal jargon, to minimize blame". A quote from Chloe "As a reminder, no landlord is required to guarantee that a dwelling unit will be completely free of maintenance concerns, nor does the law require such a standard." This was nearing around 16 maintenance calls at this point, in less than 75 days. The consistent pattern is that this property operates reactively, not proactively. Problems are addressed only after they escalate, and even then, solutions are inconsistent and require multiple follow-ups. To be clear though, the area itself is beautiful - unfortunately this significantly showcases that a complex as even more disappointing. If you're choosing to move here, understand this "fully turned" unit does not guarantee to be fully functional, as stated by management, and you may find yourself dealing with the on-going issues well after move-in. I would strongly recommend exploring other options before committing. As for Asset Management, if this is how you run your properties, you're in for a difficult time.
• JA

  Jane Allyn

  Apr 24, 2026
  5.0
  Just wanted to share a super great experience I recently had with Chloe at the leasing Office and with Joshua Maintenance Supervisor, they really came through for me when I had a really scary issue with my electric dryer last night. It was really a Great Team Effort to look after my safety, they really cared and remedy the situation just this morning. Super Happy with their Professionalism of handling the safety of their residents, here at the Winsted. Chloe & Joshua, you're both the Bests! (not sure if that's a word) lol P.S. Terry too @PG&E ~ Lori
• CC

  carol

  Apr 18, 2026
  5.0
  I have lived here at the Winstead for 14 years. It’s an amazing place to call home and when you have people like Chloe and RJ taking care of everything. you’ll be relaxing, confident that you’re gonna be safe and living in a wonderful community besides being beautifully up kept apartments close RJ‘s number one priority. Is everyone safety they’re amazing.
• CC

  Christy Cook

  Mar 7, 2026
  5.0
  I just moved in here and by far this is the nicest place I have ever rented at. They take such good care of the property. It looks nice and clean all the time the office Staff is wonderful to deal with especially RJ. He helped me with my move-in and he’s professional kind and helped me every step of the way with every process.. Their apartments are spacious , and Upgraded, . Very happy to live here.
• SF

  Sarah Farmer

  Jan 28, 2026
  5.0
  Joshua with Maintenance is super helpful and quick to responsive and all repairs are done quick. The office staff is always willing to help and available.