Certified by Professional Community Management • Feb 22, 2026
Reviews
4.2
239 reviews
5 stars
186
4 stars
7
3 stars0
2 stars2
1 star
44
What are people saying?
AI-generated from recent customer reviews
Management Quality
Joy Marino and Clint Taylor received high praise for their professionalism, dedication, and responsiveness, significantly improving community satisfaction.
Communication Issues
Several reviews highlighted poor communication and responsiveness from various property managers, leading to frustration among residents.
Community Engagement
Customers appreciated the involvement of managers in community events, fostering a sense of belonging and enjoyment among residents.
Service Consistency
Feedback indicated a lack of consistency in service quality, with some managers being commended while others faced criticism for neglect and inefficiency.
PS
Patrick Stephens
Jan 14, 2026
5.0
Joy Marino single handedly turned our community around from overall dissatisfaction of our HOA to a community that is focused more on helping owners, working with them, and successfully reducing anxiety with the community. The manager is the face of the management company and they have the responsibility of matching a manager that fits our community. Joy fits!
SG
Sarah Gray
Jan 13, 2026
5.0
I’m so glad Joy is running the show now. Previous person Mitzy was not very personable. Last couple of events for our community have been amazing. My kids had a blast especially with the vendors selected and she was involved with prizes and getting everything done. She’s always willing to listen and advocate for the homeowners. I’ve lived here almost 9 years and the last few years have been phenomenal.
RG
Ryan Gray
Jan 13, 2026
5.0
Joy Marino has been a great property manager for our community. She had advocated to keep our HOA dues to one of the cheapest in Southern California. She shows up to community events and is engaged with home owners. I'd like Joy to stay on as our property manager for years to come.
TM
Tamatha Masot
Jan 13, 2026
5.0
Joy consistently demonstrates professionalism and dedication in her role with the HOA. She communicates clearly, follows through on requests, and works hard to keep the community running smoothly. Her attention to detail and positive attitude make a noticeable difference. Thank you Joy.
LN
Larry Nguyen
Jan 6, 2026
5.0
I absolutely love living in the New Haven community in Ontario Ranch. The neighborhood is beautiful and very family-friendly. We use the parks often, bike around the neighborhood regularly, and really enjoy the community centers—they’re a big part of our everyday life.
The Holiday and special events are especially wonderful. These events truly makes it feel like a close-knit community and creates such special memories for families.
I also want to give a special thank you to Clint, Dionne, and Lisa. They have all been incredibly helpful whenever we use the community centers, and their friendliness and support make a big difference. We’re very grateful to call New Haven home.
Frequently Asked Questions About Professional Community Management
What services does Professional Community Management provide?
Professional Community Management offers community association and property management services in California.
Where is Professional Community Management located?
The office is located at 11860 Pierce St #100, Riverside, CA 92505, United States.
What are the operating hours of Professional Community Management?
They are open Monday to Thursday from 8:00 AM to 5:00 PM, and Friday from 8:00 AM to 1:00 PM. They are closed on Saturdays and Sundays.
How can I contact Professional Community Management?
You can reach them by phone at +1 951-359-2840 or via email at customerservice@associaonline.com.
Does Professional Community Management have an online presence?
Yes, their website is https://associaonline.com/locations/professional-community-management and they are also on Facebook under 'Professional Community Management' in Riverside, CA.
Can you recommend nearby professional services to Professional Community Management?
Nearby professional services include Kinetic Personnel Group, an employment agency, and Riverwalk Executive Offices, which also offers property management services.
What nearby educational institutions are close to Professional Community Management?
JEM College and University of Riverside are nearby, offering convenient options for those interested in higher education or campus activities.
Are there any legal or health-related services near Professional Community Management?
Yes, nearby legal services include Family Law Advocacy Group and Gomez Trial Attorneys. Health-related services nearby include psychiatrists Natalie Lauren Robinson, MD and Stella Jin Kim, MD at Kaiser Permanente.
What nearby recreational or park areas can visitors explore?
Visitors can enjoy nearby outdoor spots such as Riverwalk Duck Pond and Riverwalk Stream park areas for leisure and active life activities.
How might the proximity of real estate and mortgage services benefit customers of Professional Community Management?
Nearby real estate agents like Lake Hills Realty and mortgage lenders such as Riverside - New American Funding provide complementary services that may assist clients in property buying, selling, or financing.
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Certified February 22, 2026Yext Knowledge Graph
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