Business Details
About
Property Management Company
Professional Community Management (PCM) is a community association and property management company based in California.
Location
Hours
Reviews
4.2
221 reviews
5 stars
169
4 stars
7
3 stars0
2 stars2
1 star
43
- SBSonya BJun 30, 20251.0Worst company. Karina Sosa will say she is addressing your concern and then just close the case. Each time you call to file the same request they are polite, then a few days later they will close your case and dismiss your request. This is how they reduce their workflow. Guessing they do not have upper management support. Our board is looking to switch companies.
- JLJamie LehtinenJun 20, 20251.0Our 7-unit HOA hired PCM and experienced nothing but disappointment, dishonesty, and neglect. Over just 14 months, we paid more than $20,000 in fees — and received virtually no meaningful service in return. PCM did more harm than good and failed to uphold even the most basic responsibilities. Julie Russo and Francisca Casillo claimed that they conducted four site visits to address safety issues, unit violations, and landscaping concerns — yet they could not substantiate a single one. Not one documented visit. Their claims were outright lies. Worse, when we brought a serious safety concern to their attention, they ignored it entirely. We were forced to retain legal counsel just to free ourselves from their contract. It’s unacceptable that any HOA should have to go through this. Jaime Chandler, as the president of PCM, should be ashamed to lead such a dishonest and dysfunctional company. Their lack of professionalism and integrity is alarming, and they’ve demonstrated zero accountability. I’m sharing this review to warn other HOAs: stay far away from PCM. If you're considering them for management, please reconsider. If you’d like to discuss our experience in more detail, feel free to comment here and leave your email. I’m happy to share what we went through so you can avoid the same.
- JSJuancito SVJul 23, 20215.0Very satisfied with the service I got from Jenna Dever, thank you for helping me out on getting the information I needed to make my payments. Keep up the good work!!
- ALapril loveApr 2, 20215.0Karla and her staff have been great in promptly addressing my concerns. I am a new resident and have had several questions and Karla has been quick, efficient, and very helpful.
Frequently Asked Questions About Professional Community Management
What services does Professional Community Management provide?
Professional Community Management offers community association and property management services in California.
Where is Professional Community Management located?
The office is located at 11860 Pierce St #100, Riverside, CA 92505, United States.
What are the operating hours of Professional Community Management?
They are open Monday to Thursday from 8:00 AM to 5:00 PM, and Friday from 8:00 AM to 1:00 PM. They are closed on Saturdays and Sundays.
How can I contact Professional Community Management?
You can reach them by phone at +1 951-359-2840 or via email at customerservice@associaonline.com.
Does Professional Community Management have an online presence?
Yes, their website is https://associaonline.com/locations/professional-community-management and they are also on Facebook under 'Professional Community Management' in Riverside, CA.
Can you recommend nearby professional services to Professional Community Management?
Nearby professional services include Kinetic Personnel Group, an employment agency, and Riverwalk Executive Offices, which also offers property management services.
What nearby educational institutions are close to Professional Community Management?
JEM College and University of Riverside are nearby, offering convenient options for those interested in higher education or campus activities.
Are there any legal or health-related services near Professional Community Management?
Yes, nearby legal services include Family Law Advocacy Group and Gomez Trial Attorneys. Health-related services nearby include psychiatrists Natalie Lauren Robinson, MD and Stella Jin Kim, MD at Kaiser Permanente.
What nearby recreational or park areas can visitors explore?
Visitors can enjoy nearby outdoor spots such as Riverwalk Duck Pond and Riverwalk Stream park areas for leisure and active life activities.
How might the proximity of real estate and mortgage services benefit customers of Professional Community Management?
Nearby real estate agents like Lake Hills Realty and mortgage lenders such as Riverside - New American Funding provide complementary services that may assist clients in property buying, selling, or financing.