Business Details
About
Property Management CompanyAssocia
Professional Community Management (PCM) is a community association and property management company based in California.
Location
Hours
Reviews
4.2
234 reviews
5 stars
181
4 stars
7
3 stars0
2 stars2
1 star
44
What are people saying?
AI-generated from recent customer reviews
Communication Issues
Numerous customers reported poor communication, including unreturned calls and emails, leading to frustration and unresolved issues.
Service Quality
While some staff members, particularly Kara Hardy and Karla Alarcon, received praise for their helpfulness and responsiveness, many reviews highlighted overall dissatisfaction with the management company's service quality.
Management Accountability
Several reviews expressed concerns about the management's lack of accountability and failure to address community issues, leading to calls for residents to reconsider their management choice.
Positive Staff Recognition
Despite the negative feedback, certain employees were consistently recognized for their exceptional service and dedication, particularly in community engagement and support.
- IRimran - Rahman4 days ago5.0We are truly fortunate to have Clint as our Community Manager at New Haven. His dedication and hard working nature shine through every day they go above and beyond to address our needs with genuine care and professionalism. It’s clear they have a real passion for the residents and the community. A big thank you to PCM for providing such outstanding support Regards, Imran Rahman
- RTRajeev Teli4 days ago5.0Our community manager Clint and his great team is truly amazing. They are always kind, approachable, and willing to help no matter the situation. You can tell they genuinely care about the community and the people in it. Their support, patience, and dedication make a real difference, and we feel very lucky to have someone so dependable and thoughtful looking out for us.”
- JHJosh H.4 days ago5.0For New Haven we are blessed to have Clint as our General Manager. It's amazing we have such a hard working and dedicated person such as himself. He works long hours and has a genuine concern for the community. A special thanks to PCM for such a great hire. We look forward to having client around for many years to come. He makes this community a better place to live.
- CTCynthia Tran4 days ago5.0Our HOA has been great to work with, and Clint and Dionne deserve a special shout-out! They are always quick to respond, extremely thorough, and so helpful. What really stands out is how kind and welcoming they are! They truly care and go above and beyond to make sure everything is clear and handled smoothly. We feel very supported and grateful to have them as part of our community.
- LNLarry Nguyen6 days ago5.0I absolutely love living in the New Haven community in Ontario Ranch. The neighborhood is beautiful and very family-friendly. We use the parks often, bike around the neighborhood regularly, and really enjoy the community centers—they’re a big part of our everyday life. The Holiday and special events are especially wonderful. These events truly makes it feel like a close-knit community and creates such special memories for families. I also want to give a special thank you to Clint, Dionne, and Lisa. They have all been incredibly helpful whenever we use the community centers, and their friendliness and support make a big difference. We’re very grateful to call New Haven home.
Frequently Asked Questions About Professional Community Management
What services does Professional Community Management provide?
Professional Community Management offers community association and property management services in California.
Where is Professional Community Management located?
The office is located at 11860 Pierce St #100, Riverside, CA 92505, United States.
What are the operating hours of Professional Community Management?
They are open Monday to Thursday from 8:00 AM to 5:00 PM, and Friday from 8:00 AM to 1:00 PM. They are closed on Saturdays and Sundays.
How can I contact Professional Community Management?
You can reach them by phone at +1 951-359-2840 or via email at customerservice@associaonline.com.
Does Professional Community Management have an online presence?
Yes, their website is https://associaonline.com/locations/professional-community-management and they are also on Facebook under 'Professional Community Management' in Riverside, CA.
Can you recommend nearby professional services to Professional Community Management?
Nearby professional services include Kinetic Personnel Group, an employment agency, and Riverwalk Executive Offices, which also offers property management services.
What nearby educational institutions are close to Professional Community Management?
JEM College and University of Riverside are nearby, offering convenient options for those interested in higher education or campus activities.
Are there any legal or health-related services near Professional Community Management?
Yes, nearby legal services include Family Law Advocacy Group and Gomez Trial Attorneys. Health-related services nearby include psychiatrists Natalie Lauren Robinson, MD and Stella Jin Kim, MD at Kaiser Permanente.
What nearby recreational or park areas can visitors explore?
Visitors can enjoy nearby outdoor spots such as Riverwalk Duck Pond and Riverwalk Stream park areas for leisure and active life activities.
How might the proximity of real estate and mortgage services benefit customers of Professional Community Management?
Nearby real estate agents like Lake Hills Realty and mortgage lenders such as Riverside - New American Funding provide complementary services that may assist clients in property buying, selling, or financing.