The Bluffs

3.9
204 reviews

About

Apartment Building
Searching for a sophisticated home boasting high-end finishes, lush landscaping, and spectacular features and amenities? You’ll find it all at The Bluffs near Alta Loma. With spacious one, two, and three bedroom apartments and two and three bedroom townhomes available, choosing the right space for your needs is easy. Our recently renovated open floor plans offer unique perks like wood-style flooring and your own private garage. Beyond your door, you’ll find plenty of reasons to love our vibrant community, including two resort-style swimming pools, a state-of-the-art fitness center, and more. Make your move to The Bluffs today.

Location

The Bluffs
10801 Lemon Ave, Rancho Cucamonga, CA
91737, United States

Hours

Reviews

3.9
204 reviews
5 stars
133
4 stars
16
3 stars
6
2 stars
3
1 star
46

What are people saying?

AI-generated from recent customer reviews

Management Issues

Feedback indicates inconsistent professionalism and communication from management, particularly with staff members like Katrina and Darlene.

Maintenance Response

Many reviews highlight the maintenance team's prompt and efficient service, addressing requests quickly and effectively.

Pest Problems

Several customers reported significant pest issues, including roach infestations, which were not adequately resolved by management.

Amenities and Safety Concerns

Residents expressed dissatisfaction with amenities such as the gym's accessibility and reported safety issues, including theft and inadequate security.

Positive Community Experience

Despite some negative feedback, many residents praised the community atmosphere, cleanliness, and friendly staff interactions.
  • AB
    Amanda B
    Dec 6, 2025
    5.0
    Maintenance is always super quick & great communication throughout the process!
  • BL
    Brittney Lewis
    Dec 2, 2025
    5.0
    Starting off with my tour, I scheduled it the same day and everything went so smooth. Katrina was already expecting me before I arrived. Everyone has been so personable and friendly. On the day I received my keys, again, smooth process! I experienced a few hiccups on my end and Katrina was so flexible and understanding! Very happy and pleased thus far !
  • GH
    Gerald Huber
    Nov 30, 2025
    1.0
    This was, unfortunately, one of the most disappointing apartment experiences I’ve had. The management particularly Katrina was consistently unprofessional, intrusive, and made my stay feel uncomfortable and at times even hostile. Her behavior often felt inappropriate for someone in a management role, and residents should be prepared for an excessive level of monitoring from the leasing office. In addition to the management concerns, the apartment itself was severely overpriced given its condition. My unit had a significant roach problem, including baby roaches, and pest control services were only available on Tuesdays. This meant that if any issues arose later in the week, I was forced to live with the infestation until the following week, as the only solution offered was a basic spray. The amenities were also disappointing. The gym was frequently closed without clear explanation, and even when it was open, the early closing time of 10 p.m. made it inaccessible for anyone working morning or late shifts. Security enforced these hours strictly, which added to the inconvenience. Lastly, I did not receive my deposit upon move-out, which further solidified my negative experience. In summary, I would not recommend living here due to the persistent pest issues, unprofessional management, and lack of reliable amenities.
  • JP
    Jennifer Perretti
    Nov 23, 2025
    5.0
    Katrina is very helpful, personable and a great communicator. She listened to my needs and budget and put me in an apartment that really feels like home. Its been a pleasure working with her.
  • KD
    Kayla Davis
    Nov 17, 2025
    4.0
    Katrina honestly made the whole experience super easy and enjoyable. She really sold the community her energy is so bubbly and kind, it made me feel comfortable right away. My only little comments have nothing to do with the customer service more accessibility and amenities (the entrance gate, extra parking and earlier gym access) but other than that, I’m really happy with how helpful and customer-focused the front office team was. They’ve were great to work with.