Toll Brothers Northern California Division Office

Reviews

• RT

  Ray Tom

  Nov 7, 2023
  1.0
  We went to Ca in early May 2023 and visited Toll Brothers Metro Crossing condominiums. We told the Sales Agent Minji Lee that we also saw another similar unit for sale by owner that was lower in price. The Toll Brothers Field Rep said she could get us around that range by using a referral credit in which if a friend referred us to Toll Brothers they would get a 10K referral fee and they could assign that credit to us to effectively lower our cost to purchase. She even instructed us on how to write the assignment letter to Toll Brothers. Principally, because of this assurance,, we entered into contract with Toll Brothers on 5/16/23 for apprx $1.2 M. Now after signing the purchase agreement, the Toll Brothers VP of sales Joyce Lee who reports to Todd Callahan said that their Field Rep made a mistake and should not have told us we could get that referral credit. Our position is that we were given a false inducement to enter into contract. Toll Bothers (Joyce Lee) admitted that their Field Rep made an incorrect representation to us but they refuse to honor it. We the customer should not be penalized for their Rep’s mistake and Toll Brothers as a reputable company should honor the words of their assigned Field Rep. Otherwise, this becomes a false/misleading inducement to get us into contract. The just resolution of this would be for Toll Brothers to either honor the commitment of their Sale Rep and provide us the $10,000 credit or release us from the purchase contract and return our deposited monies.
• SF

  Simon Fu

  Jul 22, 2022
  1.0
  We bought a Toll Brothers home in Brisbane, just south of San Francisco, in late 2014. Two months ago we retained a painting contractor to do a complete exterior painting for the house. During the process the contractor found that there were some serious water damage behind the sidings, caused by poor construction quality that allowed water accumulation and water penetration. Since the house is under 10-year warranty for the structure, we contacted Toll Brothers for warranty service. To our surprise, their warranty service guy denied our warranty service request, without providing any mechanism for third party inspection and mediation. It is extremely frustrating!!!
• GM

  G. H. M.

  Mar 15, 2021
  3.0
  Went to a Toll Brothers development in Rocklin. Only two models shown where there should be five. Had to go to another development that was closing for ever in order two see two other models which still didn't add up to five. Otherwise, models are nicely done albeit overpriced.

Frequently Asked Questions About Toll Brothers Northern California Division Office