Business Details
About
Property Management Company
Associa Northern California is a community association and property management company based in California.
Location
Associa Northern California
7901 Stoneridge Drive, Pleasanton, CA
94588, United States
Reviews
4.0
300 reviews
5 stars
214
4 stars
5
3 stars
6
2 stars
6
1 star
69
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees like Jacob and Bernice received praise for their responsiveness and helpfulness, many customers reported poor communication and slow response times from the company as a whole.
Manager Performance
Several managers, including Ashleigh Kennedy and Shelley Ortez, were highlighted for their excellent service and responsiveness, while others faced criticism for lack of action and communication.
Communication Issues
Numerous reviews indicated significant problems with communication, including delayed email responses, difficulty reaching managers, and lack of updates on requests.
Overall Satisfaction
Overall satisfaction varies widely; some customers express gratitude for specific staff members, while others express frustration with the company's management and service quality.
Operational Efficiency
There are complaints about inefficiencies in handling requests and maintenance issues, with some residents feeling their concerns are ignored or unresolved for extended periods.
- JDJen D5 days ago5.0Jacob C. at Associa was fantastic! This is the best interaction I’ve ever had with my HOA since moving to this property, all thanks to him! He was incredibly attentive, responded immediately, suggested solutions quickly, and made sure all the documents was submitted on time. Friendly, professional, and excellent service!
- ZFZoe FanOct 28, 20255.0Thanks so much Bernice Higuera's prompt reply to my email and provide us detail information. She is the best.
- SNSrinidhi NagarajOct 10, 20255.0Bernice was very helpful and quickly resolved the issues.
- NRNancy RingerOct 6, 20255.0Bernice Higuera has been super responsive in posting HOA documents onto TownSq.
- SFStephen FOct 2, 20255.0It has been wonderful working with Ashleigh Kennedy during our reroofing project. She has been extremely helpful, knowledgeable, and responsive. Top tier support. She is someone Associa should proud to have on their staff.
Frequently Asked Questions About Associa Northern California
What services does Associa Northern California provide?
Associa Northern California offers community association and property management services, including property and building maintenance.
Where is Associa Northern California located?
Associa Northern California is located at 7901 Stoneridge Drive, Suite 207, Pleasanton, CA 94588, USA.
How can I contact Associa Northern California by phone?
You can contact Associa Northern California by calling +1 800-843-3351.
What is the email address for customer service at Associa Northern California?
You can reach customer service via email at customerservice@associaonline.com.
What are the typical business categories of Associa Northern California?
Associa Northern California is categorized as a community association, property management company, and involved in property and building maintenance.
What is the official website of Associa Northern California?
The official website is https://www.associanortherncalifornia.com/
Which nutritionist facility is located near Associa Northern California?
JumpstartMD, a nutritionist, is located nearby and can be visited for nutrition consulting.
Are there real estate agents near Associa Northern California that customers might be interested in?
Yes, nearby real estate agents include Barbara Bowen: Excel Realty for Danville, Blackhawk, San Ramon and more, as well as Rick Mecham - Excel Realty and Mortgage.
What medical services are available near Associa Northern California?
Passport Health Pleasanton Travel Clinic is a nearby medical center where customers can get travel and other health services.
Which professional legal services are accessible near Associa Northern California?
Nearby legal services include Law Office Of Doris Slater, Law Offices Doris Hale Slater, Bonjour Thorman Baray & Billingsley, and Law Office Of Stephen Fuerch APC.