PP
pourang pirooz
Jan 4, 2026
I have been using the Loft Living portal to pay my apartment rent. Recently, I updated my bank account information and made a payment with my new account. However, the system still tried to withdraw money from my old, closed bank account, which caused me to be charged a $25 NSF fee.I am 100% certain that I did not make a mistake and that I completed the payment with my new bank account. However, The office says tells me to check with my bank. In my opinion, this issue is not related to the bank. Maybe I made a mistake or maybe the website did, but it was not intentional, and I should not have been charged this $25 fee. I have been a resident here for 3 years and have never been late on rent. The portal has no Help, Support, or Contact Us options, so I have no way to get assistance. On top of that, they have blocked me from using the site to pay rent for 3 months, forcing me to pay by cashier’s check. This caused me additional inconvenience and a $10 fee for the cashier’s check. This situation is very frustrating, and I have no other choice but to leave this review here in hopes that someone from Loft Living or 100 boyd sees it and improves their customer support. If you are a resident using this system, be aware that getting help is very difficult.