Business Details
About
Apartment Building
You don���t have to travel overseas to enjoy a Mediterranean experience. Defined by rich architecture and an upgraded environment, the one, two, and three bedroom apartments at Tuscany Village Apartments bring a Tuscan-inspired setting to your life. Situated near Rancho Cucamonga, in Ontario, California, our community offers a truly unique living experience in a convenient setting. Tropical palm trees, lush landscaping, and mountain views create a luxury oasis in the heart of Ontario. Come experience it for yourself.
Location
Hours
Reviews
4.3
166 reviews
5 stars
124
4 stars
11
3 stars
4
2 stars
3
1 star
24
What are people saying?
AI-generated from recent customer reviews
Maintenance Quality
The maintenance team, particularly Luis and Juan, received high praise for their promptness, professionalism, and efficiency in resolving issues.
Customer Service
While some customers reported negative experiences with office staff, many highlighted the helpfulness and friendliness of specific employees like Jessica and Lety.
Community Atmosphere
Residents appreciate the clean, quiet environment and the sense of community fostered by management, with many enjoying interactions with neighbors.
Concerns with Management
Several reviews mentioned issues with income verification processes, unprofessional behavior from some staff, and dissatisfaction with the handling of maintenance requests.
Amenities and Environment
The property is noted for its well-kept grounds and amenities, although some residents expressed concerns about the lack of recreational facilities for children.
- CCCelina2 days ago2.0This property management is very poor when it comes to communication and follow-through. They are not helpful when there are ongoing issues with neighbors, including repeated police activity that disrupts everyone living nearby. I’ve emailed management about serious concerns and received no response. The walls are extremely thin. You can hear kids stomping on the stairs constantly. I moved to a second-floor unit hoping it would reduce noise, but it hasn’t helped at all when the townhouse next door has kids running up and down the stairs. Maintenance has also been frustrating. There is little to no communication about whether repairs have been completed or when someone is coming. There’s no notice, no updates, and no accountability. Overall, the lack of communication and responsiveness makes living here unnecessarily stressful.
- LWLuckytry2 WinJan 4, 20265.0A little late, but Luis came in and took care of the dishwasher problem and replaced our dishwasher and fixed the microwave heading Luis has been the maintenance go to here at Tuscany village and couldn’t be more happy with him and the work that he does here so definitely thumbs upon the maintenance worker getting the projects done and keeping our unit maintained
- MLMarcus LomeliNov 25, 20251.0I do not recommend this place. They are very strict when it comes to verifying income. Not sure what 3rd party system they are using but it sucks. I make almost $10,000 a month and my girl makes like 5,000 a month and we still got denied because we didn’t pass the income verification which is stupid. Who ever reads this I’m sure they will know who I am once they see my name. But once again I don’t recommend this place. You will regret it.
- CSCarmen SerranoSep 16, 20251.0I agree with Anita’s post, I was with her. As soon as we walked in the rep looked at us “funny” and before we could even sit down she was very dismissive. I felt she thought we couldn’t afford to live there just with the way she responded to us.
- AMAnita MackeySep 13, 20251.0I scheduled an appointment to tour a 1 bedroom over a week ago. When I arrived the young lady confirmed my name and immediately said they had no 1 bedrooms available and had no idea when she would. She was not welcoming and very dismissive. I traveled over an hour for this appointment so it would have been nice to have been informed since they knew I scheduled to see the 1 bedroom.