Citrine Hills

Reviews

• MG

  Michael Gilbert

  Nov 9, 2025
  5.0
  We went to Citrine Hills because their gorgeous website made the place look like a mountain lake resort. Very informative, full of photos and helpful floorplan graphics... well done website team! Once we got there in person we met the leasing agent dynamic duo of Annabelle and Rayna. Their friendly smiles and infectious personalities won me over immediately. They really know their stuff and were able to answer all of my questions. Annabelle gave us the golf cart star tour and even had little bits of local trivia for some fun. Rayna was an invaluable help with the application process, seeming to already know how to help when quirky application weirdness ensued. Ok, enough of my babbling... here is a little helpful info. This place right now has incredible deals, like a free month rent with move in or multiple hundreds of $$ in discounts! Contact them for details, they are easy to see because of their superhero capes caught by the breeze. Thank you ladies for making what is normally a drudge task feel like we spent the afternoon with friends.
• CP

  Carolina Peralta

  Nov 6, 2025
  1.0
  Where do I even start? It’s been about six months since I moved out, and after living at Citrine Hills with my family for five years, I finally feel comfortable and safe enough to share what we went through. Imagine being woken up by loud knocking, police in vests with guns drawn, telling our next-door neighbors to come outside, only to find out something very serious was happening in that unit. If you have little ones, please check Megan’s Law. A group of us women from several apartments went to the office asking for help, and instead of addressing the safety concerns, we were told we would have to pay to move units if we wanted to feel safe. That doesn’t even cover the filthy hallways, the gunshots, the transients, and the worst of all, when one of their third-party companies tried to enter my apartment with a key. This happened two weeks before I moved out. They denied everything even though I had video proof, and I have pictures for proof as well. I now see another review with the same experience. After moving out, I was still charged 300 dollars and never received an itemized bill explaining what the charges were for. Do not move here. This was the worst experience my family and I had to endure. Stressful, traumatic, and full of sleepless nights. Never again.
• PM

  Perla Madrigal

  Nov 3, 2025
  1.0
  I was planning to move into this property and paid a $300 refundable deposit, as stated in their policy. Unfortunately, due to a family emergency, I had to cancel my application. I fully understand that the application fee is non-refundable, but the deposit should have been returned. It’s now been almost a year, and I still haven’t received my deposit. I’ve called the office, emailed multiple times, and each time I’m met with apologies and promises that they’ll “contact the accountant.” But when I follow up, I’m completely ignored. I’ve sent monthly emails requesting my deposit, and I’ve received no resolution. This kind of treatment is unacceptable. If this is how they treat future tenants, I can only imagine how they treat current residents. I’m extremely disappointed with the management of these apartments. The two individuals who were supposed to assist me—Claire Bennett and Sarahy Meza—have completely ignored my concerns. Do not consider living here unless you’re prepared to deal with poor communication and unprofessional handling of financial matters.
• LR

  Laura Ramos

  Oct 21, 2025
  1.0
  The management here is terrible.I had been asking to have my AC fixed because it was leaking water all over my hallway. After that was neglected for months, I slipped and feel when I was about 5 months pregnant. Now I have mold in my bathroom and after WEEKS of calling and placing orders for it. Two men from a third party company came into my apartment while my one year daughter and I were sleeping. They passed by my room did not think to announce themselves and continued into my bathroom. I woke up to whistling. To my horror I found these men in house. Ive been calling management for the company name and those individuals. Management pretty much brushed me off and tried to resend the same company onto my house for the mold. They did not was to give me corporates number. Just a name. I feel validated, distressed and not hear as a tenet or customer. Just an update. We are now in November and I STILL HAVE MOLD IN MY BATHROOM AND NOW MY AIR VENTS! Still haven’t received any call backs
• MA

  Maria Arzola

  Oct 11, 2025
  5.0
  The best and greatest experience working through the renting process. Nathan Gaylord went above & beyond to ensure that I met all the steps during the entire process. His attention to detail, his professionalism, his wonderful charisma and his availability to all the questions that I had, made my aquisition smoothly! The entire team at Citrine Hills are welcoming and suuuper nice! Kudos for the gift bag that was left on tbe counter top of the kitchen 😍THANK YOU ALL!!! Maria Arzola

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