Brand Certified
Citrine Hills
3.8(508 reviews)
Certified by Citrine Hills • Mar 01, 2026
Business Details
2800 E Riverside Drive, Ontario, CA
91761, United States
Certified by Citrine Hills • Mar 01, 2026
(909) 657-0999
Certified by Citrine Hills • Mar 01, 2026
https://www.citrinehills.com/
Certified by Citrine Hills • Mar 01, 2026
About
Certified by Citrine Hills • Mar 01, 2026
Apartment Rental AgencyApartment Building
Embraced by the San Bernardino Mountains, Citrine Hills Apartment Homes in Ontario, California offers an exceptional living environment in an unspoiled country setting. Our community is perfectly located just minutes away from the Ontario International Airport, Pomona Fairgrounds, and a wide variety of shopping and restaurants. Citrine Hills Apartment Homes offers the highest quality service, state of the art amenities, and lushly landscaped grounds with soothing water features. Come find your new home with us at Citrine Hills Apartment Homes.
Location
Certified by Citrine Hills • Mar 01, 2026
Hours
Certified by Citrine Hills • Mar 01, 2026
Reviews
3.8
508 reviews
5 stars
317
4 stars
32
3 stars
14
2 stars
22
1 star
123
What are people saying?
AI-generated from recent customer reviews
Management Issues
Customers frequently reported unresponsive and rude management, with many expressing frustration over poor communication and lack of support.
Maintenance Problems
Numerous reviews highlighted ongoing maintenance issues, including slow response times and unresolved repair requests, leading to dissatisfaction among residents.
Pest Control
Several residents mentioned significant pest problems, particularly roaches, with ineffective pest control measures contributing to a negative living environment.
Community Atmosphere
While some reviews praised the peaceful surroundings and friendly leasing staff, many others noted safety concerns, including crime and unkempt common areas.
Mixed Experiences
There were mixed reviews regarding the overall living experience, with some residents enjoying their time while others expressed deep dissatisfaction with various aspects of the property.
- KPKim Ponce4 days ago5.0Beautiful Apartment, Great location, great Schools and the staff in the office is amazing. Sarahy is the one that did our contract for us but when she wasn’t there Nathan, Annabelle ,Rayna and Candace were very helpful and assisted us right away. Their amazing teamwork was so sweet.. The Grounds looks beautiful well Kept up. We are downstairs and the backyard area is nice and big.
- MSMarissa Soria6 days ago5.0My experience went very well especially with Annabelle assisting me along the way. She’s very polite and has great customer service. She made the whole process smooth. Citrine Hills is a beautiful community and I am so happy moving here.
- LBLaShay BrownFeb 21, 20265.0Excellent Experience! We went to tour a one-bedroom and a two-bedroom apartment for a friend, and Nathan Gaylord was absolutely amazing. He was very nice, professional, and welcoming from the start. He took his time showing us both units thoroughly, answered all of our questions, and made sure we understood everything clearly. We never felt rushed, and he made the entire experience smooth and comfortable. Nathan truly represents great customer service. If you’re looking for someone who is knowledgeable, patient, and professional — he’s the one! Highly recommend 👏🏽✨
- VAVictoria Ah-youFeb 21, 20265.0Nathan Gaylord assisted us today in a viewing. He was extremely professional, knowledgeable and impressionable. We loved his attentiveness and caring nature, he didn’t rush our process. He showed us thoroughly each amenity and allowed us space to ask questions and voice commentary. He was amazing and definitely an asset in that office! Thank you Nathan!
- ABAdam BoulterFeb 13, 20261.0To any current residents, I'm curious about your renewal experience with Citrine Hills/Waterton. I'm approaching my one year at this community and I must say the renewal process has been quite unproductive. When I first set up an in-person appointment with a lease manager at the front office, I was under the assumption that I would be able to negotiate the lease. The lease manager advised that she was not able to do so and that we would have to email Jennifer Bursch (Property Accounts Specialist - Renewals), so the meeting lasted 5 minutes. Emailing her proved to be unproductive and felt like the company had zero room for negotiations or flexibility for Citrine residents - it was a take it or leave it approach and her responses felt cold. All in all, this renewal experience has been unpleasant and frustrating...
Frequently Asked Questions About Citrine Hills
Where is Citrine Hills Apartment Homes located?
Citrine Hills is located at 2800 E Riverside Drive, Ontario, CA 91761, United States.
What types of apartments are available at Citrine Hills?
Citrine Hills offers 1 and 2 bedroom apartments in Ontario, CA.
What are the office hours for Citrine Hills?
Citrine Hills leasing office is open Monday to Friday from 10:00 AM to 6:00 PM, and on Saturday and Sunday from 10:00 AM to 5:00 PM.
How can I schedule a tour of the Citrine Hills apartments?
You can schedule a tour online at https://www.citrinehills.com/scheduletour or call their main phone number at +1 909-657-0999.
What amenities does Citrine Hills offer its residents?
Citrine Hills offers state-of-the-art amenities, lushly landscaped grounds with soothing water features and the highest quality service in a country setting embraced by the San Bernardino Mountains.
What are some shopping and dining options near Citrine Hills?
Nearby shopping and dining options include Ralphs grocery store, ZENSHI Handcrafted Sushi restaurant, Pho Island Vietnamese Restaurant, and Chat Tea coffee and bubble tea shop.
How close is Citrine Hills to Ontario International Airport?
Citrine Hills is just minutes away from the Ontario International Airport, providing convenient access for frequent travelers.
What medical and dental services are available near Citrine Hills?
Nearby medical services include Ontario Kids 'N Braces (pediatric dentist and orthodontist), H.S. Gill Archibald Ranch Dental, Archibald Ranch Dental, and A R Animal Hospital.
Are there any nearby professional services close to Citrine Hills?
Yes, near Citrine Hills you can find services such as KeyMe Locksmiths, PostalAnnex+ for printing and notary public services, and Farmers Insurance - Arceli Cabatay for auto insurance.
What recreational or home improvement services are near Citrine Hills?
Nearby you can find Aptive Pest Control for pest services, JJs Pool Supply & Service, MYCO Construction for roofing and contracting, and Picture Perfect Pool Maintenance for pool cleaning services.
Brand Certified Facts from Citrine Hills
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Certified March 01, 2026Yext Knowledge Graph
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