Maple Ridge Community Management

Reviews

• SZ

  Steph Z

  Jul 1, 2026
  1.0
  If I could give negative stars, I would. It is July 2026, and my family has been sweltering without air conditioning since May 2026. That is over two months of absolute neglect. When we first reported the broken AC, your response was to shrug and tell us it was "not your problem" because the external unit happens to be located above a neighbour's roof instead of directly above my unit. Let me be clear: That is a you problem, not a me problem. As a property management company, it is your legal responsibility under Ontario's Residential Tenancies Act to maintain the services and appliances provided with my unit. The physical location of the equipment does not absolve you of your legal duty to repair it. Your lack of access is an excuse for laziness, not a valid reason to abandon your tenants. To make matters infinitely worse, I am not living alone. I am caring for senior family members with serious, documented health conditions, including high blood pressure, diabetes, and heart issues. Extreme heat is not just an inconvenience for us; it is a life-threatening medical trigger. During this time, Toronto has experienced the hottest days in the past 25 years, with temperatures ranging from 27°C to a blistering 37°C. While my vulnerable family members struggled to breathe and manage their blood sugar in an oven-like apartment, your office ignored our calls, failed to return our messages, and flat-out refused to take any action. You have shown zero empathy for the health and safety of seniors in your building. But your incompetence is only half the story—the rest is outright disrespect. The attitude we received was dismissive, condescending, and entirely unprofessional. Your staff might as well been laughing in our faces for being "powerless." It is disgraceful that a company calling itself "Property Management" has absolutely zero awareness of the Ontario Residential Tenancies Act or Toronto’s property standards bylaws. You are legally required to maintain a maximum temperature of 26°C during the summer if you provide AC—a fact you clearly don't care to learn. To the management team: Do not even think about flagging this review to have it removed. I am a tenant who pays you my monthly fee in full and on time. I have every right to warn other renters about your complete lack of integrity, professionalism, and basic human decency. If you want to avoid legal action, I strongly suggest you stop ignoring us, schedule a crane or the necessary access to fix the unit immediately, and educate yourself on the law before you end up in front of the Landlord and Tenant Board. To anyone looking to live here: Run. This company does not care if you live or suffer. They will take your money and leave you to roast in a heatwave while they laugh in AC. 1 star is truly a dozen too many for them.
• TZ

  Tiffany Z

  Jul 1, 2026
  1.0
  Our air conditioning is broken. Today is the hottest day of the year. The hottest in 25 years—confirmed by The Weather Network and news outlets across the region. 36 degrees Celsius and rising! And this company? They do not care. We reached out for help. Silence. We followed up. More silence. When they finally bothered to respond, it was to say "not our job" and "out of our control." Are you kidding me? No solution. No accountability. Just excuses and a shrug while we roast. Let's be absolutely clear: this is a townhouse unit. This is not some standalone AC that belongs to one person. This is part of the building infrastructure—which is their responsibility. Theirs. They know it. And they are still deflecting and shoving it back on us. That is beyond wrong. That is a complete failure to do the job they are paid to do. At this rate, by the time they drag themselves out to fix it, summer will be gone. We will have suffered through record-shattering heat while they stalled, deflected, and hid. And then what—they roll in when it's cool and act like the problem is solved? Spare us. So we will ask it again, louder: what exactly are we paying a maintenance fee for? To be ignored when it matters most? To be dismissed while temperatures hit dangerous levels? To be abandoned and told to figure it out ourselves while they keep cashing our money? That is not service. That is theft. The silence when we need them is deafening. The lightning speed with which they resurface to argue on public reviews is absolutely pathetic. Priorities are backwards. Service is nonexistent. They can't be bothered to pick up the phone for a real emergency, but they have all the time in the world to fight with customers online. And the flood of five-star reviews? Give me a break. No one believes those are real. Not after what we've experienced. I work in customer service. I know what accountability looks like. This is not it. This is neglect. This is abandonment. In this heat, it is dangerous and it is absolutely inhumane. Shame on this company.
• CF

  Carla Fernandes

  Jun 26, 2026
  1.0
  This has been, without question, the worst experience I have ever had with a property management company. Maple Ridge Community Management was retained and paid by our condominium corporation to oversee the property, supervise contractors, and ensure the common elements are maintained in a safe condition for residents. In my experience, they failed to meet those expectations. Following an exterior sealant project, residents began finding rusted razor blades and other sharp construction debris throughout the common areas of our property. Over the course of more than two months, I repeatedly reported these hazards, provided extensive photographic evidence, and followed every process available to me in an effort to have the issue fully resolved. I brought this matter directly to the attention of the on-site Property Manager, Alex Cvetkovic, the Vice President, Leza Blair, and the President of MRCM, Craig McMillan. Despite escalating the issue to multiple levels of management, the matter remains unresolved and, in my view, has not been treated with the seriousness it deserves. During that time, MRCM advised that: the contractor had completed a magnetic sweep; additional inspection protocols had been implemented; engineering consultants had inspected the property; and the matter was considered "resolved." Yet residents continued to find rusted razor blades on the property afterward. That is completely unacceptable. This is not an administrative issue. This is a community safety issue. Our condominium is home to seniors, young children, pet owners, visitors, and families who use these common areas every day. No resident should have to worry about encountering sharp metal debris while walking their dog, taking their children outside, or simply walking to their vehicle. By failing to fully resolve this issue, MRCM is, in my opinion, putting our entire community at risk — including seniors, children, pets, visitors, and all residents who use the common areas of the property. What has been most disappointing is not just the ongoing presence of these hazards, but the apparent unwillingness to continue working toward a solution once management decided the matter was closed. Repeated requests for assistance and information went unanswered, while residents continued to report finding additional debris. Property management exists to provide oversight, protect the interests of owners, and ensure contractors perform their work to an appropriate standard. In my experience, that oversight fell far short of what residents should reasonably expect. The Board of Directors was also made aware of this matter, yet despite months of reports and continued concerns from residents, the issue remained unresolved to my satisfaction. If you are a condominium corporation considering Maple Ridge Community Management, I strongly encourage you to ask hard questions about how resident safety concerns are investigated, verified, and followed through before making your decision. Based on my experience, I cannot recommend this company.
• RQ

  Rainny Qiu

  Jun 22, 2026
  1.0
  I am echoing in many other reviews when I talk about the worrying lack of responsiveness and lack of care that this organization takes in managing its properties. Our unit experienced an AC breakdown a month ago, and the repair requires rooftop access to the central unit. As this access would require moving through another unit, we contacted management to request access to, and I cannot emphasize this enough, a common element in need of necessary repair. The response we received, however, told us that they had no way of allowing us access to the roof (despite the Condominium Act allowing for easements for such cases), and requested that we find a repair company that could ascend our unit externally. Reader, our unit is 3 stories tall. We have contacted over a dozen companies, some of which are affiliated with MRCM, and have been told over and over again, implicitly and explicitly, that there is no way to get to the roof without internal access. We, of course, took this information back to management, with the perhaps naive assumption that they would have any knowledge or resources to help us to fix our AC unit as soon as possible, especially considering the rising temperatures. Instead, we were told that the unit owners with access did not give their permission, and management could not compel them in any way to allow us access (despite the roof being, again, a common resource). When we offered our own potential solutions, and asked if they had any other options available for our situation, they stopped replying. Currently, despite reaching out to four separate emails as well as calling them multiple times, we have not received any guidance on how to conduct our, again, necessary repairs, in over two weeks. The lack of reasonable and prompt communications, resources, and initiative of MRCM has left much to be desired. We are currently reaching out to see what our legal options are, but it is disappointing that it has come to this. UPDATE: MRCM has since reached out to us to inform us that they are looking for vendors, but has not contacted us since or offered any alternative solutions, despite the major heatwave currently sweeping Ontario and making this a matter of physical health. It is incredibly disappointing to see a management company disregard the health and safety of its residents alongside their ownership rights in this way, and the amount of time that they have left this unresolved is absolutely unacceptable, given the health risks involved and the reasonable standard of care that should be expected from a management organization.
• LD

  Li Dolly

  Jun 11, 2026
  1.0
  As mentioned in an earlier review, since the management company changed last year (TSCC2736), the overall level of service has noticeably declined. In a smoke detector repair case, service was provided without prior consultation with me as the unit owner. 7 months after service date, a surprising invoice of $587 was added to account without proper explanation or authorization. I formally disputed the charge and requested clarification, legal basis, and Board review. I also requested the official contact information for the Board of Directors. Unfortunately, I did not receive proper information from the property management office for 4 months. During my latest following up, the property manager also quoted a $25/hour charge to perform any further investigation to validate this suspicious charge. Despite the massive delays and inactions, instead of addressing the dispute, I received notices emphasizing late fees and lien risk under Section 85 of the Condominium Act. I was only provided a 4 day window to pay for this charge before any liens to be added. To avoid further penalties, I was forced to make payment under protest. To order to pay for this charge, I was required to create an account however no instruction was provided. I kept following up and received little help. In the meantime, threatening emails continue to arrive emphasizing lien risks. As a condominium owner — and someone who currently serves on the Board of Directors at another condominium and has experience working with multiple property management companies — I found this level of communication, transparency and practices deeply concerning. Owners fund the corporation through their maintenance fees. Management companies are engaged to act in the best interests of the corporation and its owners. Timely communication, transparency in billing, and respectful engagement should be standard practice. I intend to raise these concerns with the Board of Directors. If service standards and communication practices do not improve, I believe the corporation should carefully evaluate whether its current management arrangement is meeting the needs of the community.

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