Vertikal Apartments in Kitchener offers modern 1, 2, and 3-bedroom pet-friendly suites with premium amenities, including in-suite laundry, private balconies, a fitness centre, indoor pool, and a rooftop terrace with city views. Located at 475 King St East beside the ION light rail, Vertikal is one of the few apartment communities in Kitchener to offer a full concierge service, giving residents unmatched convenience and security.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.