Channel House

Reviews

• RV

  Ros de Vries

  Jan 3, 2026
  3.0
  Hi fam, writing this review of Channel House with a broken heart as I while I love this building and the people in it, I've experienced so many issues - costly, annoying and borderline scary - that I need to speak up and inform others. On the upside: I moved to Channel House in August, 2024 due to a change in family circumstances, seeking peace, convenient facilities and great transport options. Channel House ticked all the boxes and made both the apartment tours and move-in process very easy. The first apartment I moved in was a lovely 1-br on the 3rd floor that faced one of the pleasant inner courtyards, but it had design quirks (eg. an unlit closet so dark that you could not see your clothes) and limited natural light. The positive - it was quiet and reasonably-priced. The first year was awesome. The staff were very kind and I had no issues. The wifi lounge was great for enjoying the sunshine and views while I worked. I also parked my car in the garage across the street and didn't have any concerns with security. My "mistake" was choosing to move to an upstairs, outward-facing apartment at the end of my 12-month lease. I was facing a 10% rent increase - and a 5th floor apartment was available that looked amazing and cost roughly the same as the increased rental rate. The move happened at around the same time as the transition to a new management company (CIM). First - CIM demanded cleaning and move-out charges that exceeded my $500 deposit. Even though the apartment condition was documented as spotless and with no damage, I ended up paying ~$380 to leave. It just didn't feel worth fighting at the time. The new, outward-facing 5th floor apartment has extensive views down the Estuary and a more practical layout, but also has existing interior damage, electrical and importantly, sound issues, as 2/3 windows did not seal properly. The sound issues were something I became very aware of after move-in and were not addressed by maintenance for about 3-4 months. My windows now have these ugly seals installed that block some of the noise, but I still get awoken by train horns between 2 - 5am on any given night. 2 of the circuits in my apartment blow repeatedly, every other week. The fridge circuit unfortunately blew while I was out of town and my groceries were ruined. Unfortunately, it's near-impossible to replicate on demand, so when maintenance did come by one night, there was not much they could do to fix the issue. This week, we've had a lot of rain and that generally means that the homeless in the neighborhood try to camp out in the garage. Security are very active in patrolling the garage and compassionate in their approach - earlier, I heard one guard calmly attempt to link a belligerent homeless person with local services (he rejected the idea). I was in the garage after dark and a homeless person approached me and created a tense situation. I was lucky to be with my boyfriend, but it did leave me a little scared. I hailed down security and they quickly went to find the person. Recent garage issues also include someone cutting the EV charger cables (why???), which means I've had to charge my car elsewhere. After 2 weeks, Chargepoint have not responded to repair requests, or even taken the faulty charger offline. Finally, today (1/3/26) I received a debt collection notice from Channel House via Hunter Warfield, for a bogus debt of $243 issued 7/6/25. I have records from my move-out that showed the balance on my previous apartment to be $0 at 7/1, with final move-out charges not issued until 7/14. I have absolutely no idea how this debt was calculated and after effectively forfeiting my previous security deposit plus paying extra - on time and without a fight - am so upset that this bogus debt was passed to an agency that could ruin my credit rating. All of the above has been conveyed to Channel House and garage staff, via direct conversations, emails and maintenance requests. All parties have been given the opportunity to participate. Sadly, I plan to leave Channel House at the end of my current lease.
• DB

  Dennis B

  Dec 9, 2025
  5.0
  I love living here. The staff are so friendly and helpful; they make it a home instead of just a place to sleep. My unit is quiet. Having my own washer/dryer is soooo nice after using a laundromat for years. And it has a great gym!
• EB

  Elizabeth Basua

  Sep 21, 2025
  5.0
  Is there available on base on income,?
• GP

  Graham Phisher

  Sep 15, 2025
  1.0
  Not WFH friendly, nor sleep friendly. ...However come to think of it, if you ever wanted to live in a kennel, maybe Channel House is for you, as you can listen to various dogs bark all day, let's just hope your noise canceling headphone's batteries don't run out, "ruh oh 6% battery left", guess you'll be listening to Cujo's TED talk for the next hour... But wait there's more, you can listen to people have parties all night that carry into the morning, yelling and screaming is guaranteed, as I write this now there is a wonderful soirée happening that has been going on since 3AM. Neighbors slamming their doors repeatedly at 1AM w/ vibrations you can feel in your bed as you try to catch that train to snoozeville, sorry that's your problem buddy, you can catch the later train at 2AM. On the upside though the staff is very chill go with the flow kind of people that won't enforce their own noise rules, I mean you have to be to foster this kind of "luxury apartment" style living. Also to note, my car has been vandalized three times since living here, and 3 murders happened a block over, so yeah... Not Channel House's fault, just letting you know about the area.
• VV

  Vanessa

  Sep 5, 2025
  4.0
  I really like the area! The train noise can be louder in certain units (if that’s a concern), but in my new one I don’t hear it at all. The leasing office has been very helpful in my experience, solving any problems, always answering my questions, so I guess it all depends on personal experience.

Frequently Asked Questions About Channel House