Channel House

Reviews

• AV

  Anthony Venardi

  Mar 5, 2026
  1.0
  What an absolute cluster. They failed to charge me for all my utilities at time of move out, which I had no way of knowing at the time. Then around 5 months after my move out, I receive an email saying I have an overdue balance, with no way to check online whether that is the case. I contacted them via email multiple times with no response. Then, I finally get someone on the phone who tells me the charges were in error, and I do not have to pay anything. Now, almost a year later I find out that they sent this bill off to a collection agency. So, they failed to properly bill me at time of move out, then reassured me that I had no issues, then sent my bill to collections. Absolutely horrid management.
• KW

  Kaley Wendorf

  Feb 25, 2026
  4.0
  Dave at the front desk holds it down. Goes out of his way to to be helpful. Francisco and Jonathan and the maintenance staff are amazing, again so helpful and kind.
• JL

  Julia Lin

  Feb 19, 2026
  5.0
  I've lived here for almost 3 months and honestly, have had a beautiful time. Being by the docks and near the water side trail helps offset the stagnation of apartment living, but also this building is dope for having so many different kinds of layouts and people. The property managers, Timothy, Tianti, and Kyerra are all responsive, kind, and proactive. All the doormen have been polite and friendly. I literally put in a maintenance order for garbage disposal repair last night, and it got completed this morning. I don't think any apartment buildings in this economy can be perfect IMO, but this place is doing a great job so far. Highly recommend trying out a lease here (:
• RV

  Ros de Vries

  Jan 3, 2026
  3.0
  Hi fam, writing this review of Channel House with a broken heart as I while I love this building and the people in it, I've experienced so many issues - costly, annoying and borderline scary - that I need to speak up and inform others. On the upside: I moved to Channel House in August, 2024 due to a change in family circumstances, seeking peace, convenient facilities and great transport options. Channel House ticked all the boxes and made both the apartment tours and move-in process very easy. The first apartment I moved in was a lovely 1-br on the 3rd floor that faced one of the pleasant inner courtyards, but it had design quirks (eg. an unlit closet so dark that you could not see your clothes) and limited natural light. The positive - it was quiet and reasonably-priced. The first year was awesome. The staff were very kind and I had no issues. The wifi lounge was great for enjoying the sunshine and views while I worked. I also parked my car in the garage across the street and didn't have any concerns with security. My "mistake" was choosing to move to an upstairs, outward-facing apartment at the end of my 12-month lease. I was facing a 10% rent increase - and a 5th floor apartment was available that looked amazing and cost roughly the same as the increased rental rate. The move happened at around the same time as the transition to a new management company (CIM). First - CIM demanded cleaning and move-out charges that exceeded my $500 deposit. Even though the apartment condition was documented as spotless and with no damage, I ended up paying ~$380 to leave. It just didn't feel worth fighting at the time. The new, outward-facing 5th floor apartment has extensive views down the Estuary and a more practical layout, but also has existing interior damage, electrical and importantly, sound issues, as 2/3 windows did not seal properly. The sound issues were something I became very aware of after move-in and were not addressed by maintenance for about 3-4 months. My windows now have these ugly seals installed that block some of the noise, but I still get awoken by train horns between 2 - 5am on any given night. 2 of the circuits in my apartment blow repeatedly, every other week. The fridge circuit unfortunately blew while I was out of town and my groceries were ruined. Unfortunately, it's near-impossible to replicate on demand, so when maintenance did come by one night, there was not much they could do to fix the issue. This week, we've had a lot of rain and that generally means that the homeless in the neighborhood try to camp out in the garage. Security are very active in patrolling the garage and compassionate in their approach - earlier, I heard one guard calmly attempt to link a belligerent homeless person with local services (he rejected the idea). I was in the garage after dark and a homeless person approached me and created a tense situation. I was lucky to be with my boyfriend, but it did leave me a little scared. I hailed down security and they quickly went to find the person. Recent garage issues also include someone cutting the EV charger cables (why???), which means I've had to charge my car elsewhere. After 2 weeks, Chargepoint have not responded to repair requests, or even taken the faulty charger offline. Finally, today (1/3/26) I received a debt collection notice from Channel House via Hunter Warfield, for a bogus debt of $243 issued 7/6/25. I have records from my move-out that showed the balance on my previous apartment to be $0 at 7/1, with final move-out charges not issued until 7/14. I have absolutely no idea how this debt was calculated and after effectively forfeiting my previous security deposit plus paying extra - on time and without a fight - am so upset that this bogus debt was passed to an agency that could ruin my credit rating. All of the above has been conveyed to Channel House and garage staff, via direct conversations, emails and maintenance requests. All parties have been given the opportunity to participate. Sadly, I plan to leave Channel House at the end of my current lease.
• DB

  Dennis B

  Dec 9, 2025
  5.0
  I love living here. The staff are so friendly and helpful; they make it a home instead of just a place to sleep. My unit is quiet. Having my own washer/dryer is soooo nice after using a laundromat for years. And it has a great gym!

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