Crooked Oak at Loma Verde Preserve

Reviews

• TW

  Tatiana Williams

  Jul 12, 2025
  5.0
  Rosie is such an amazing manager. at least, since she has been a part of Crooked Oak At Loma Verde, everything has went smoothly answering the phones responding to emails keeping the office open having a lot of communication. She’s amazing. She’s super sweet, kind, and attentive. I really appreciate her helping me through any situation Or a problem that may have had. She is very quick respond and No has great listening skills. Please keep her here the best manager I’ve had since living here for four years
• FS

  Francielly Soares

  Jun 17, 2025
  2.0
  I lived in this apartment for 2.5 years and had a good experience overall—well-maintained property, friendly neighbors, and no issues during my lease. Unfortunately, the move-out process was a major disappointment. I didn’t receive any update on my security deposit within the required 21 days and had to follow up myself. After 28 days, I was told not only was my full deposit being withheld, but I was also being charged for carpet replacement, cleaning, and even an extra day of rent—despite leaving the unit in excellent condition. They also charged for normal wear and tear, which is not allowed by law. Over 45 days later, the issue remains unresolved. The office manager has been unhelpful, and I haven’t been able to speak to anyone with the ability to resolve this. Final advice: If you rent here, document everything and take photos when moving out. Don’t expect your deposit back without a fight—management is unresponsive and disregards tenant rights laws.
• EB

  ERIC .B

  Nov 22, 2023
  5.0
  We are a resident here and want to recognize Luis the maintenance manager. He always reaponds quickly and always does great work!!
• AP

  amanda Punzalan

  Aug 3, 2022
  5.0
  Just moved in, but my experience has been pretty good so far. I worked mainly with Rochelle, who has helped me so much throughout the process.
• LR

  Lindsay Rucker

  Jun 18, 2021
  5.0
  I have had a wonderful time living here, just moved in 6 weeks ago and have been taken care of. It really is the management that makes to complex. I had kind of lacking management at my last place and then a couple months before I moved out they got a new manager and he was making some good changes but I had already moved on in my mind. Most of the bad reviews here are based on the management so you have to keep that in mind. That being said, Laura was the manager when I was trying to move in here and she seemed really sweet but made a faulty promise to me and was lagging on getting construction workers to finish the work on the wall which delayed my move in like 3 weeks but she was on her way out the door so, who knows. When the temp guy got here he really helped me out and was professional and effective. Then when Gina got here right before I ended up moving in she really made me feel comfortable that things were getting done and I was high on her priority list. And that woman is a powerhouse she gets lots done and is communicative, letting me know specifically what is happening. She is also temp but is goin to vet the next person and I trust her judgement so we'll see who shows up. Even though people keep leaving this company does a good job of making sure things get done and I know that they are working on improving the property, they just got all new windows it's 95 degrees outside but 79 in my apartment and I haven't run the air since last night. Also Gina said she is going to get the grounds power washed and other things are happening. They are also working on their customer service which is positive. The one thing I don't really like are the generators outside. I guess that goes with central air, I didn't know that, they kind of rumble but that's gold plated. The way the complex is set up makes it feel really private and my neighbors keep to themselves and are respectful and cheery. I like that there is a light in almost every room, and lots of sun if you want it. Overall after 6 weeks I absolutely love living here. There are lots of animals and hummingbirds around being by the preserve. My maintenence requests have always been handled promptly. And after all the looking I did all over this county for two months I definitely found the best one.

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