Many customers praised the quick and efficient responses from staff, particularly Bernice Higuera, who was frequently mentioned for her prompt assistance.
Customer Service
Overall, customers expressed satisfaction with the helpfulness and professionalism of staff members, especially Bernice Higuera, Anna Jones, and Tiffany Williams.
Communication Issues
Some customers reported difficulties in reaching staff by phone and expressed frustration with unreturned calls or lack of follow-up on important issues.
Mixed Experiences
While many reviews highlighted positive interactions, there were also complaints about unresponsive management and unresolved issues, indicating inconsistency in service quality.
BN
Boris Nepo
Jan 25, 2023
1.0
Since 1/16/23 Bernice Higuera have not responded to me on very important messages and data I have sent. Very unprofessional and disappointing behavior.
EO
Ellie Ortiz
Aug 29, 2022
5.0
Michelle, always takes the time out of her busy schedule to assist others who are less experienced. She is also a great communicator, I appreciate her very much
JL
Joann Lau
May 7, 2019
5.0
Thanks to Michelle Tsurui for taking care of my client on a timely manor. Appreciated.
JT
Julia Taylor
Mar 1, 2015
1.0
I have called to report immediate and urgent problems with this property management for over a year and a half and my messages have never been returned and they have never picked up the phone. As a result there have been drastic problems.