Bernice Higuera and other staff members are frequently praised for their quick and efficient responses to customer inquiries.
Customer Service
Many customers highlight the professionalism and helpfulness of staff, particularly Bernice Higuera, Anna Jones, and Tiffany Williams.
Communication Issues
Some customers expressed frustration with unresponsive communication from the HOA, particularly regarding urgent issues.
Mixed Experiences
While many reviews commend individual staff members, there are notable complaints about overall management and service quality from Associa.
Community Support
Several reviews mention appreciation for staff's support in community-related matters, such as clubhouse bookings and HOA issues.
KW
Krystle W
Feb 8, 2023
5.0
Michelle Tsurui is always so helpful. I have to call and email her often as I am in escrow and work with her a lot. She always responds right away and if she doesn't have what I need she helps me get there. Always a pleasure working with her.
IJ
Irene J
Jul 7, 2022
5.0
Anna Jones has been a total pro and done a great job for Willow Glen Mi Casa. She responds thoroughly to our concerns and heads off problems. -- Bill Mishler, Unit 334
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Laura Boss
Oct 30, 2020
5.0
Anna Jones is so responsive and professional. She always gets back to me right away - within minutes some times - to help me with my question or problem.
DY
Danny Yuen
Mar 18, 2020
5.0
It has been a pleasure to work with Anna Jones. When I encountered any issues or questions with the homeowner association, she always handle or respond in a timely manner. Customer Service is her top priority.
SP
Shankar Prasad
Oct 7, 2019
5.0
Bernice Higuera helped me with an architectural application to my HOA for Solar Panel installation in a timely manner. It went smoothly. Much appreciated