ID
Irene Dennehy
Dec 7, 2025
The lack of response from the leasing office is the least professional experience I have ever had to endure. I email and I leave voice mails. Today I went to the office and guess what closed in opening hours. I am only here two weeks and I have had zero support once I paid my rent. Shame on this facility. They don’t deliver.
The worst move-out experience. When the leasing office was calculating the deposit to return, they first told us some amount to give us back. Then later, they corrected and said we owe them some money and would tell us the exact amount. So we are like, “fine, we’ll wait on their notice.”
Then we get this letter from a debt collector. When it was the leasing office who failed to notify us, they contacted a debt collector, potentially hurting our credit scores. It wasn’t like we were avoiding to pay. We were literally waiting for them to follow up because they said they would. Yet, they just went through a debt collector for the money. No respect, no communication, no professionalism from the leasing office.
P.S. The elevators break so often, and we had to move our belongings up the stairs to the third floor when moving in.
We lived at Domus for only two weeks before moving out because of an upstairs neighbor who played music for multiple hours every single day. It carried through the ceilings and hallways, making it impossible to focus or relax.
The leasing office promised to handle it, but the situation didn't really improve. Realizing the noise would never stop, we decided to start the move-out process right away.
That process was a nightmare in itself. We had to email the leasing office multiple times just to get the move-out started, and they even tried to charge us for an extra week or two because they wanted a formal notice date, even though we had requested to move out as of 09/02. The lack of communication and coordination was unbelievable.
To make matters worse, Domus withheld our entire $600 security deposit, citing "light cleaning," "carpet cleaning," and "apartment cleaning" -- despite the fact that we lived there for only two weeks and left it spotless. We never received an itemized breakdown or notice of these charges.
Overall, this experience was a complete disaster. Avoid Domus if you value peace, professionalism, or basic responsiveness.
Update: I reached out to the office and like usual no response. It has been around 4 days.
AS
Aqib Ahmed Syed
Oct 8, 2025
Amazing community. All the amenities are convenient and well maintained. The staff are accommodating and go above and beyond. In particular, Kristin, Adelina, and Anthony embody excellence in all they do. I signed a lease here again because of them.
It used to be a nice apartment.
This year, the smoke detector in the hallway is broken for 5 months, the siren is so loud and when it's triggered it never stops. I made multiple complaints to the staff but they still haven't fixed it. Finally after I posted the review it's fixed.