Emerald Hills

Reviews

• NL

  Nicole Lang

  Nov 25, 2025
  1.0
  If you value your property and don’t want it stolen, this is not the place to live
• AP

  Atleta vem primeiro

  Aug 23, 2025
  2.0
  Despite the challenges we have encountered at Emerald Hills I am a person who usually do not complain as I believe everyone makes mistakes. However, it has been 2 YEARS that I have left the complex and I still did not see my deposit money back. I have tried countless emails and personal visits even though I live far and still have job and classes to attend. So if you want your deposit money back, I do not recommend Emerald Hills apartments. Emerald Hills team, if you want me to update this comment, please make what you should have done 2 years ago and send me my deposit back.
• MA

  Mary Lois Ayao

  Apr 10, 2024
  1.0
  STAY AWAY THIS IS A SCAM I had a tour at this apt and I liked it because it’s close to my job and the unit is very spacious. The leasing agent informed me that the rent changes so I gotta keep an eye out on their website for the price and to send an application on their site as everything is done online. March 21, 2024: I submitted my application for a unit that is “Available Today” and the rent was $1803. I signed the application and paid $418, which includes the $300 holding deposit and $118 application fee for 2 applicants. I also got an email that includes the quoted rent, $1803 and it said that the quote expires on March 23. Which I thought was fine because I already submitted my application and paid the fees on March 21. March 22: I called the leasing office since 9am to ask for an update and the next steps and nobody answered. I literally called all day. At this point, I’m already getting nervous that I was scammed. March 23: The leasing agent left me a voicemail telling me that their system was down and I can only get an update on March 26 because she can’t see any status updates until then. March 26: I called and the leasing agent told me that I was already approved for prescreening. When I checked their website for the status of my application, it shows that the rent was already $2058!!! I asked the agent why and she told me that my quote expired on March 23 so the system automatically changed the rent. I explained to her that I submitted my application on March 21 to secure the 1803 rent but she just told me that the rent was really going to change since their approval process takes 7 days or so and by that time, the rent is already higher than what I signed up for. I told her that it’s crazy that I didn’t even get any text, or email notification that the rent is gonna change like that. And she told me, “any normal person would understand that if the quote expires on March 23, it will change after that” I am in disbelief. If I knew that the system would change the rent after I submitted my application, I would have never paid the security deposit and application fee. This is ridiculous that this business practice is even legal. How could they just change the rent after a potential tenant submits and application and pays the fees?! Now, I’m still trying to reach them to give me my deposit back but nobody answers. I will report this to BBB as this should not be legal. They are just scamming people of their deposit and application fees. To those thinking of applying here, BEWARE. Don’t end up like me!!!
• CC

  Chase

  Sep 11, 2023
  1.0
  Disclaimer: this review is based on my experiences 4 years ago, but my time here was so bad that I still think about it. My wife and I lived here for a one year lease. During that time, we experienced: - Non-responsive office/maintenance (I'll add that the office was frequently closed during "open" hours, so we would often be unable to speak to anyone for weeks) - Missing packages - Way too few laundry machines (2 washers and 4 dryers per 12-15 apartments) - Numerous "inspections" that the office would conduct without giving proper notice - Broken AC (Took 3 months to fix, after repeatedly calling, emailing, and visiting the office) - Water leak in the bathroom ceiling (the one and only time we got a quick response) - Formation of black mold after the above leak. My wife developed a respiratory infection that lasted 6 months after we moved out. We did our best to clear out the mold, but were confident that it had formed in the bathroom fan vents. Office was non-responsive for weeks until we threatened to hire someone and withhold the cost from our rent. Maintenance came out the next day and left me a voicemail that there was "no mold, it was only dust." We were young and dumb enough at the time not to push the issue further, but should've. Additionally, while the below is not the fault of the apartment/management, it's worth noting from a standard of living perspective: - Persistent issues with neighbors not respecting sensible limits on noise (partying to 3-4am on weeknights, hammering things on their patio at 5am on a weekday, etc) - Miserable parking (no street space + awful street sweep schedule that results in tickets) - Mosquitos. So many mosquitos (this may have been due to the complex being pressure washed every week but not having proper drainage, leading to a lot of standing water) - Frequent close calls with cars as a pedestrian. Nearly got hit countless times just trying to get to/from my car while crossing the street All and all, I lived in 6 different rentals before buying a house, and this was the single worst living experience I've had in every conceivable regard. If you are reading this considering whether or not to live here or somewhere else, I urge you, take your other option.
• CL

  Cee Los

  Dec 7, 2017
  1.0
  Lived here for a year! Worst mistake of my life!