Business Details
About
Apartment Building
Modern Mission Viejo, California, living awaits at Madrid Apartments. Our one, two, and three bedroom apartments and townhomes for rent put you in the heart of all that Orange County has to offer. Nestled at the base of Saddleback in Pinecrest, our community puts you close to Toll Road 241, I-5, and I-405, giving you the best of all words. Scenic hikes, diverse dining, and abundant shopping are all within reach. Inside your recently upgraded home, find flourishes like granite countertops and plank-style flooring. Make the most of your days with resort-style amenities just steps away.
Location
Hours
Reviews
4.6
286 reviews
5 stars
246
4 stars
10
3 stars
5
2 stars2
1 star
23
What are people saying?
AI-generated from recent customer reviews
Maintenance Excellence
David, the maintenance technician, consistently receives praise for his quick, efficient, and friendly service, often going above and beyond to assist residents.
Customer Service
The leasing office staff, particularly Kim and Maria, are noted for their professionalism, attentiveness, and genuine care for residents, making the leasing process smooth and enjoyable.
Community Atmosphere
Residents appreciate the well-kept environment and friendly community, highlighting the positive interactions with staff and neighbors.
Response Time
Maintenance requests are handled promptly, with many residents reporting issues resolved within a day.
Mixed Management Feedback
While many reviews are positive, some residents express dissatisfaction with management responsiveness and handling of certain issues.
- KKKaylaDec 27, 20255.0Hailey went above and beyond to help us throughout the entire process, from our first inquiry all the way through completing the online application. She patiently guided us step by step, answered all our questions, and made everything feel smooth and stress-free. Her professionalism, respect, and genuine care truly stood out. We’re so grateful for her support and are looking forward to living at Madrid Apartments.
- JPJake PeraltaDec 2, 20255.0we had just moved in and had a problems with the microwave and water temperature but David came and fixed it very quickly and efficiently. was very positive and fixed everything all in the same day.
- JJjeremyNov 18, 20255.0Huge shoutout to Sunny & David! Our AC unit went down and they went above and beyond to help us out until a new unit came in. Their professionalism and customer service is top notch and their compassion towards their residents is always their main concern. Thanks again!
- NMNicole MendezNov 16, 20255.0Our washer started flooding our kitchen one day, we reported it and in under 24 hours David was able to fix it in no time, no problem. He was very kind and professional, 10/10!
- DPDaniel PríncipeOct 28, 20255.0As always, the Madrid team was very efficient and effective in meeting our needs. Thank you!