The Shoreline at Monterey Bay

Reviews

• CC

  cali

  Dec 3, 2025
  1.0
  Real big
• IN

  Isabella N

  Nov 25, 2022
  1.0
  I really wanted to give this apartment complex a chance because their actual spaces and parking all look great (I have not lived here - this was my experience just trying to get a tour)! I could not handle trying to schedule tours with management though - they were 15 minutes late to my first tour with them, and then I tried to schedule two more tours with them but they didn't show up to one of them and the other one, they didn't confirm the appointment or send all the parties the ID verification link needed for the tour. It's always an answering machine, no one answered my calls. When I did get a call back, it was random times in the day, and they were just saying they were on a tour, so they couldn't respond, but there needs to be communication before a tour. That is common management manners. I personally felt some passive aggression as well. They also offered me two months rent free after the first no show tour, which I found odd. I think just having one manager makes it impossible for them to get work done, they need more than one manager, and they need a texting service in place, someone that can email or just better communicate. The communication style of the current manager leaves much to be desired. Until management is sorted, I would never recommend this place for anyone.
• LM

  Luigi M

  Nov 24, 2022
  1.0
  Tenants seem to come and go. Believe the reviews here on Yelp. If it weren’t for the prime location as well as the helpful staff (Veronica, Brian, Javier, and others to name) that do their best within their control to assist tenants despite the faults and flaws of Greystar/Shoreline at Monterey Bay, this review would be zero stars. Shoreline at Monterey Bay Manager Malena is helpful within her limits. Know that the management team jumps between here and another Greystar property Marina Crescent. As long as you know what you are getting into, the flaws of this place may possibly be more tolerable given your precautions and knowledge of these flaws as well as with your communication with your neighbors and Shoreline at Monterey Bay management team. Otherwise, you are in for an unpleasant surprise. Unfortunately, below are things only your fellow neighbors and former tenants would tell you about living here before you move in IF they even know about these flaws (hope this encourages others to give accurate reviews to save tenants headaches): First floor tenants: Do you see an out of place cylinder/pipe in your hallway? In your living room? In your closet? That is a sewer clean out. A sewer cleanout’s purpose is to provide an outlet for the sewage pipe if there is ever a back up. Other possible outlets for a potential sewage clog are the bathtub and the toilet (warning signs of impending plumbing issues is a bubbling toilet and/or low toilet water level). This sewer cleanout is meant to serve you and your neighbors within proximity of your unit such as your neighbor directly above and possibly the two across. It would be most sensible to NOT keep any belongings near this sewer clean out pipe so plan accordingly. It is possible that gas leaks from this clean out as well so think about how to identify and remedy that with frequent ventilation or other solutions as it seems that Greystar/Shoreline at Monterey Bay will not change this atrocious sewer cleanout design anytime soon. From what I heard about moving out, Shoreline at Monterey Bay will typically try to keep as much of your $500 deposit as possible just as you would try to retrieve as much of it as possible and then hope that you not fight their third party cleaning costs to remedy their property flaws at your expense. That is even if you request a premoveout and final moveout inspection as well as take really good care of the unit. In my opinion, it shouldn’t cost more than $120 for general cleaning for a unit that is already generally clean. $300+ is way too excessive for general cleaning, especially if this cost is not brought up in the premoveout and final inspection. It is advisable to request the premoveout and final inspection with the actual property manager (Malena at the moment) to anticipate exactly what to expect regarding the return of your security deposit. That is if your requests are even attended to. If you have questions, leave a comment here. Utilities (Trash, Sewer, Water, and pest control) are shared and divided amongst the whole Shoreline at Monterey Bay community based on your unit’s dwelling occupancy. There are two blue regular household recycle bins for each building (10-20 units). They will charge for hauling recyclables left outside the two full recycle bins when moving out despite there being inadequate capacity for the building. *Other notables are that the tenant demographic seems to be college students, blue and white collar professionals, retirees, and it seems the shortest lease offered is 12-13 months (used to be much shorter available) with deposits of $500. Some guest parking and lots of street parking on Lake Drive and beyond. If you have any questions, leave a comment or better yet, ask a current tenant their genuine experience living here. Take care.
• TS

  Trevor Sheasley

  May 16, 2019
  1.0
  I have many issues with my 2 years of living at Marina in Shoreline but I limit it to its biggest issue backed by a situation I expereinced at this location. By far the worst management I have ever experienced. They are almost never on site or available to assist residents and do not expect to reach anyone with Greystar (the corporate owner) to help you either. My fiance and I were threatened to be evicted after an admitted "glitch" with the new rent payment system had occurred and we were being charged the incorrect amount for the month. After several emails and zero responses we continued to attempt to make contact with management to sort this out. After about a week of checking the office during their stated office hours (no one was ever around), several calls that went unanswered to the posted number, and unanswered emails (I saved them all for proof) we received a taped piece of paper to our door threatening eviction if we did not pay. I was home at the time of note being taped to our door (time posted was stated on the paper) and no one had the decency to knock. We had to contact another site's manager within the Greystar network and request he have her call us. When we finally got the manager on the phone she was very disrespectful from the go until I mentioned all the documentation i had regarding this matter. After which she corrected the issue and we were able to pay the correct amount. The overarching issue I take with Shoreline in Marina is their blatant disrespect toward their customers who pay them a large sum of money to live in housing that does not deserve to cost so much only to be compounded with terrible management. If I were looking for housing on the central coast I would leave Shoreline in Marina on the bottom of my list. PS. Poor ventilation is an issue in the apartments and if/when mold develops that is on you to clean it or they will charge you.