Business Details
About
Property Management Company
Location
Reviews
4.6
197 reviews
5 stars
171
4 stars
11
3 stars0
2 stars2
1 star
13
What are people saying?
AI-generated from recent customer reviews
Responsiveness
Many customers reported extremely slow response times to their requests, with some waiting months for assistance.
Customer Service
While some staff members received praise for their professionalism and quick responses, overall customer service was criticized for being unhelpful and unresponsive.
Management Issues
Frequent turnover of management staff has led to poor follow-through on requests and a lack of continuity in service.
Community Concerns
Residents expressed frustration over unresolved community issues, such as pest control and maintenance, indicating a lack of effective management.
Positive Staff Feedback
Certain employees, like Mariam Poklong and Alison Macias, were highlighted for their exceptional service and responsiveness, contrasting with the overall negative feedback about the company.
- AUA Google UserOct 30, 20251.0Extremely slow to respond to requests. It took multiple emails and and phone calls with the office just to get some garage parking stickers. I think it took 2-3 months for me to get this closed out.
- CLClaudia LynnAug 21, 20251.0Have been in contact with the "HOA Manager" for months regarding an out of control skunk population. Have provided pictures, offered to meet with a vendor, hire a vendor, asked to be put in contact with someone who can assist, etc. Six months of emails promising a response, apologizing for "backlog", will get on it next week, etc. If anyone at Associa is unaware of the situation or wishes to contact me I would welcome a communication. It is unacceptable to pay the HOA fees and have multiple skunks in your yard, on the streets, in the bushes on a daily basis. Currently residents can't walk their dogs, take their trash out, open the door for deliveries, etc. after 8 p.m. Very unfortunate, unnecessary and unprofessional that HOA collects the fees and neglects basic responsibilities to protect residents. It isn't one skunk, it is several every day to the point it is a health hazard. Somone at Associa, please contact me. Requests for assistance falling on deaf ears.
- JQJustin QuonMay 19, 20205.0Working with Associa (Northern CA) has been great. It wasn't always great before, but all of my interaction working with Mariam Poklong has been nothing but positive. She has been very responsive on both Townsq.IO and via email and gets back to requests in a very timely manner. It's very much appreciated!
- JHJeremy HodgesJan 6, 20205.0Jackie McKee has been very responsive and sympathetic to HOA/ property management needs I've encountered. Over the course of two years, these needs range include plumbing, electrical, termites, and black ants. Jackie responds with a sense of urgency appropriate to the need and dispatches help in a timely manner. Really, that is all I can ask for and am very pleased to endorse Jackie for her stand-out help!
Frequently Asked Questions About Associa Northern California
What is the address of Associa Northern California in Los Gatos?
Associa Northern California is located at 485 Alberto Way, Suite 210, Los Gatos, CA 95032, US.
What kind of services does Associa Northern California provide?
Associa Northern California offers property management, property and building maintenance, and community association services.
How can I contact Associa Northern California by phone or email?
You can reach Associa Northern California by phone at +1 800-842-3351 or by email at customerservice@associaonline.com.
What is the official website for Associa Northern California?
The official website is https://www.associanortherncalifornia.com/.
Is Associa Northern California currently open for business?
Yes, Associa Northern California is open and operating.
What is the business timezone for Associa Northern California?
Associa Northern California operates in the America/Los_Angeles timezone.
Can you recommend nearby restaurants to visit before or after your appointment at Associa Northern California?
Nearby restaurants include Asa Restaurant, Asa Los Gatos, and Du Ciel Artisan Cakes, offering various dining options for visitors in the area.
Are there any local attractions near Associa Northern California that clients might enjoy?
Clients can explore the Los Gatos Commons, a landmark and historical building, or enjoy outdoor activities at Los Gatos Creek Trail.
What nearby professional services and companies are located close to Associa Northern California?
Nearby professional services include Facilitron, Infogain Corp, Cloud Raxak, Parkworth Wealth Management, and Wellspring Psychology.
Are there any nearby healthcare providers around Associa Northern California?
Yes, there are several healthcare providers nearby such as Kingsbury Functional Health Center, Satellite Healthcare Los Gatos, Oak Meadow Dental Center, and Los Gatos Dental Center.