The Flat

Reviews

• RC

  Rico Colon

  Nov 15, 2025
  1.0
  I will just be blunt and say stay far away from this apartment. For the price you pay you can afford something way better, cleaner, safer and deal with a better management team. Safety is a huge concern here, I've encountered multiple homeless individuals in and on the premise of the property. During the day anyone can tailgate into the property when a resident scans through the door. The daytime guard doesn't watch who comes in and out and just sits there on his phone. The building itself is old, the carpets in the hallways are dirty and stained, the laundry rooms on each floor only have two washers and dryers and are usually dirty. As for my unit the plumbing is terrible, every sink and drain has clogged multiple times and was only ever actually fixed after filing over 5 maintenance complaints. I've also found roaches in my unit and in other parts of the building. There are two homeless encampments right in front of the building that make using 8th Ave sketchy and not worth it. There is also a lot of illegal activity in the general area, if you know anything about Westlake then you know how "active" this area is as the locals will say. There's also human and animal shit always on the sidewalk all the way down Garland Ave. Reaching management about complaints has gone on deaf ears multiple times shaving sent emails to the leasing manager and regional manager and being ignored. I can go on and on about why you shouldn't live here. If you value your time, money, and safety just stay far away from here. I'll be editing this review shortly to see how the process goes of getting my security deposit back.
• VM

  Valerio Magri

  Aug 22, 2025
  1.0
  Since Mary left things have gone down already. It smells like rat, guards are never at their desks, roaches at the pool area, and they tow cars right away if the guard does not see a sticker, no guest parking allowed. Fee is 392$. Just go for better quality which is available in dtla with much much better deals around.
• AV

  Alexzandria VonDon

  Aug 6, 2025
  1.0
  This is not the place to live I came in did a tour and I thought I would really like it so I left a deposit however they COMMUNICATION here sucks they DO NOT ANSWER the phone after TAKING YOUR MONEY I had to send a email and they told me I would get a refund back of my holding deposit after 21 business days I have never ever in left had any place of business doing this especially if all I did was tour this place feels more of a scam and I should of read the reviews FIRST I had to file a dispute with my bank Do not move here once they take your money all communication is cut off and this is very unlawful a holding deposit was suppose to come back after 2-5 business days not 21 and they will try to mail you a check which is also WRONG do not waste your time UPDATE 30 days a later almost Sept still not refund they sent a check to my old address I was able to get the check I changed it and they did a return on the check! They still DO NOT answer there phones please do not waste your time here I files a dispute with my bank the only way to get my funds back this place is a zoo how it’s ran please don’t WASTE YOUR TIME They said they had new management and no one still answers the damn phone
• KR

  Kimberly Aquino Rivera

  Jul 31, 2025
  1.0
  I had had a horrible move out experience with the flat. I decided to move out because I was constantly finding huge sewer roaches coming from the drains into my bathroom and it was disgusting. my lease was supposed to end July 19, I had originally said I would come by on the last day of my lease to turn in my keys. I show up on the 17th to do some cleaning, pick up my belongings, and do some repairs to the wall (tiny holes from hanging things up) and to my surprise, my front door is dead bolted open, with tape across the doorway. I push the door open from the hallway to see the unit completely empty, freshly painted. I tried to email the sorry excuse of a manager Mary Casanova to resolve the matter and she says she needs time to figure out where my stuff went. Then she blocks my email. Only after filing a complaint with the Better Business Bureau do I hear anything back from them. I threaten to sue them for removing a religious family heirloom that they have no idea what happened to it or where it is, only to have magically found it. This is ridiculous the fact that they are trying to cover up that they illegally entered my unit, while I was still legally a tenant and in good standing, without proper notice or permission. Stay far away from this apartment! I tried to give them a chance saying maybe it just looks dirty because it’s old, nope it’s just dirty, the carpets in the halls are filthy, there’s so many homeless people in the area, and two homeless encampments right next to the parking garage, don’t believe me? Drive by and see for yourself! The leasing team is impossible to reach and get a hold of, living here has been a nightmare. When I first moved in, a security guard broke into my car because “didn’t have a parking sticker” when I complained about it, they got rid of the security guard so I never thought it would be an issue again, but please my whole experience here has been awful.
• YS

  Y S

  Jul 16, 2025
  5.0
  I just move here,I should moved here earlier! Mary and Clovis,help me a lot with my paperwork.Thank you 😊 Love my studio,the building is always clean! The workers are friendly including the security staff.

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