Masselin Park West

Reviews

• HH

  Heather Duff (heathered)

  1 day ago
  1.0
  I was so excited upon moving into this property, the neighborhood has nice public spaces and is generally quiet, but when Shapell started their massive construction project without appropriate prior notice or transparency regarding the full scope and timeline, living here became a true NIGHTMARE scenario. Let me start off by saying that it certainly IS possible to conduct construction and renovations on a property that is still being occupied. However, there must be clear, timely communication with residents, the habitability must be maintained, and there should be appropriate compensation and concessions made when necessary, all of which have been completely botched by management in this case. To this day, I still NEVER received a clear outline of the entire project scope, explaining what work specifically is being done and a complete timeline estimate. So when work began on the interior courtyard, I thought they were finally renovating the pool that has apparently been out of commission for years, and I had no expectations of what else was to come. There was no communication at all about any upcoming construction/renovation plans when I initially moved in to the property. While management may tell you that they expect the renovations to be completed “by spring,” they preemptively blocked off street parking on Masselin Ave with a sign that stated “June 2026,” and that’s if their plans are even remotely on schedule. The exterior work on the Masselin-facing side still hasn’t even begun yet, giving their vague “spring” completion likelihood to be very low. As they began work on the interior in September, there was constant noise from demolition, M-F 8am-4pm, which was already disruptive to everyone living in the property. Many of the people who live here (myself included) work from home, have infants, have pets, yet management provided absolutely no alternatives or support! Their AI-generated emails that were sent sometimes with less than 24hrs notice to major construction work simply stated to “plan accordingly.” And while I personally never once received any kind of rent concession offer (which should have been offered to all residents at the beginning of the project and throughout its duration,) other residents have shared with me that in order to receive the measly 10% rent concession (that I guess is supposed to cover an alternate work location and relocation costs of small children/pets…), they had to sign a contract stating that they will not sue the property, which shows little good faith on management’s behalf, in my humble opinion. When construction reached my side of the building, legitimate safety concerns arose. There were holes in the external walls, sharp nails poking through, damage of a power outlet that still had my gear plugged in (thank god for surge protectors), and the noise of constant jackhammering directly outside my window, which I recorded SPL levels over 100dB for HOURS throughout the days (long exposure of which can lead to PERMANENT hearing damage to anyone/pets inside the units.) Not to mention also just the general boarding of the patio/windows and the covering of everything with a tarp when it rains, offering little to no natural light or fresh air inside my unit. When confronted with all this information, Dominique (who was the current manager), absolved any and all managerial responsibility, maintained that all the work was “city-approved,” and concluded passive aggressively that our “perspectives on habitability may differ,” providing no further solutions or support. Unable to continue working from home, already sent my pets away so they wouldn’t be traumatized by the noise like I was, with no clear renovation end date in sight, distressed and exhausted, I cut my losses and moved out of the property less than 7 months after move-in. Let my awful experience be a warning to all future prospective tenants. I hope the remaining tenants are able to flee and/or be finally appropriately compensated for putting up with this.
• OB

  Oh Bono

  Feb 19, 2026
  5.0
  The team @Masselin Park West, headed by Dominique, has always responded right away and taken care of any issues in my apartment! thank you Dominique, Robert and Jason!
• KK

  Kristin

  Feb 4, 2026
  1.0
  I strongly recommend thinking twice before leasing here as of 2026. My boyfriend has lived here for about a year. There has been constant construction for over six months with no clear end in sight. When he moved in, they mentioned NONE of this would be happening. Management has been dishonest and extremely poor at communicating what’s happening and when they do, the timelines are always inaccurate. I am frustrated for him and he’s had to stay at my place bc its been so bad. The noise and disruption are constant, and the building is dirty every time I visit. The residents are paying for amenities they can’t use (including balconies and a pool), and IMO his unit was already overpriced to begin with. He was essentially asked to sign a gag order in exchange for a very small short-term rent reduction which only started happening 6 months into the constructaion bc tenants were seeking legal action. That alone should be a red flag. There are also rumors the building may need to be tented for termite fumigation, but there’s been zero communication about that or whether housing would be provided. I told my boyfriend he needs to move before this happens because that is absolutely NOT safe for his health. On top of everything, the building itself is pretty outdated and the walls are very thin (we always hear his neighbors walking around, opening and closing cabinets, and watching TV, especially the ones upstairs.) It’s so bad and we regret him ever moving in here (i helped him pick the place and wish I didn’t). If you value transparency, peace & quiet, and actually getting what you pay for, I would look elsewhere.
• NA

  Nancy Anders

  Jan 12, 2026
  5.0
  I appreciate Robert and his work!!! He is always so helpful and nice. Dominque is always very helpful as well! I appreciate them so much.
• BS

  Blair Schlecter

  Dec 19, 2025
  1.0
  I live at this building. The management building has a reckless disregard for the safety and wellbeing of the residents. They started a massive construction project without property informing us of the scope and impact of it which includes boarding up our windows, tarp blocking our views, loud drilling, dust and debris and nails (yes, nails) entering our unit. Here is the text of an actual email I received from management informing me of hugely impactful work on the building and my unit with less than 24 hours notice: "We want to give you a heads-up that exterior reframing work will be taking place tomorrow on all units in the 6th stack. This work is an important part of maintaining the building’s structural safety. What to expect: During the reframing, there may be some dust, debris, and occasional nails that could enter your apartment." In other words, the building is literally telling us that dangerous nails could be flying into our unit at any time during the day. But they have refused to stop their activity, have refused to properly compensate us and refused to move us to a safer location while they do this work which is clearly dangerous if nails might be coming in. The public and the City of Los Angeles housing department ought to know what is happening at this building.

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