1724 Highland

Reviews

• LA

  LIANA ALIEVA

  Apr 24, 2026
  1.0
  I currently live at 1724 Highland and want to share my honest experience. The biggest issue here is security. Yes, there is a security guard, but he is usually on his phone with headphones and not really paying attention. There have already been serious incidents — for example, a resident had their car stolen from the “secured” parking (P3). This makes it very stressful to leave your car there. The gates are also frequently broken and often left open. What is even more concerning is that there are no cameras in the parking garage, even though the property is advertised as secure. The leasing office is another weak point. One of the staff members is friendly, but unfortunately doesn’t seem informed — she often says she will pass along requests, but nothing ever happens. Another staff member, is responsible for handling issues, but communication is very difficult. He is also consistently rude and unapproachable — it often feels like he does not want to communicate at all. Whenever you try to talk to him, he clearly looks annoyed and unwilling to help. Questions are constantly delayed, and everything gets pushed to a manager who is almost impossible to reach. The application process took much longer than expected, and even now, any issue requires multiple follow-ups and reminders. On the positive side, the maintenance staff is excellent. The technician who comes to fix things is very professional, respectful, and efficient — always wearing shoe covers and resolving issues quickly. Also, the cleaning staff does a great job keeping common areas clean, including elevators and shared spaces. Amenities like the pool, gym, and common areas are generally clean and well-maintained, so no major complaints there. Overall, the main concerns are security and management. A “secured” parking garage without cameras is unacceptable, especially considering past incidents. Installing proper cameras and improving management responsiveness would make a huge difference.
• UE

  Uche Eke

  Apr 14, 2026
  5.0
  I lived here for a little over 2 years! The move-in process was smooth and straightforward, and I really appreciated how welcoming and organized everything felt from the start. Big shoutout to Adam and D’Angelo for handling my move-in and lease signing—they made everything easy to understand and stress-free. They were incredibly helpful whenever any issues came up, always quick to respond and make sure things were taken care of. And Ariya deserves a special mention too for always being available to answer my questions and provide support whenever I needed it. Overall, the team here really makes a difference. Their professionalism and willingness to help made settling in a positive experience. Definitely a great place to call home!
• JK

  Jenn K

  Dec 4, 2025
  1.0
  Wouldn't recommend. Fire alarms go off often and at odd times, elevators are constantly in repairs, don't feel safe
• CC

  Chloe Chanley

  Nov 13, 2025
  4.0
  I lived at 1724 Highland for 14 months and want to give a clear, straightforward review for anyone considering moving here. For context, I prioritize safety, storage, modern features, and strong amenities. 1724 delivers on most of those points, but there are operational issues and fine-print frustrations you should be aware of. Pros: • Amenities: The pool, hot tub, grills, gym, and secured resident parking are great additions. • Unit: The apartments are spacious with excellent storage. My two-bedroom comfortably fit large furniture without ever feeling cramped. The units themselves are really good at insulating internal noise from other tenants, although the same can't be said about street noise. • Maintenance + cleaning staff: Maintenance is fast, friendly, and reliable, and the cleaning team keeps the property in good shape apart from the occasional "presents" left in the halls from pet owners in the building. • Loading dock: An underrated perk. The gated dock on McCadden handles everything from large moving trucks to a UBOX for multiple days. The dedicated elevator is big and makes moving far easier (albeit the busiest of the bunch). • Walkability: Being in central Hollywood means quick access to grocery stores, restaurants, bars, cafes, and shops. Cons: • Application process: Slow, rigid, and more corporate than it needs to be. Despite having plenty of financial proof, we still needed a guarantor. They also rely on direct landlord verification, which delayed our approval by more than a week due to an unresponsive former landlord — something completely out of our control. On top of that, the move-in special advertised had hidden timing rules that weren’t clearly disclosed, costing us extra days of rent we didn’t expect to pay. • Guest parking: There is none and street parking is nearly impossible during the day. The garage is huge and nowhere near full, but they still don’t allow guest parking. • Elevators: The elevators break constantly — every few weeks at minimum. Since not all elevators access the same floors, outages often force long detours or, in my case, multiple daily climbs between the 5th floor and P3. • Smoke detectors: Nearly anytime we would cook something stove top whether it was smokey or not our fire alarms would go off. • The neighborhood: Hollywood is convenient but chaotic. Expect noise, traffic backups, street closures, and a very visible unhoused population. If you need quiet or low-stress surroundings, this location isn’t it. Neutrals: • Security: The building has good security measures (fobs on all access points, 24/7 guard), but resident behavior — leaving gates open or allowing tailgating into the garage — can undermine it. • Delivery + packages: Package lockers exist, but carriers don’t consistently use them. Packages often pile up in the package area and I did have one stolen at one point. • Communication: Emails to leasing were hit-or-miss and often required follow-ups or in-person visits. High staff turnover meant inconsistent answers. Move-Out Process: This deserves its own call-out. Management has significant painting and cleaning fees (up to $838 combined) built into the move-out process, which you only learn about upon disclosing intent to move out. While mine were ultimately waived, I spent around 80+ hours filling holes, touching up paint, and deep-cleaning my apartment (and I'm already extremely clean) to avoid losing my entire deposit to these charges. I understand if a tenant trashes the apartment needing to charge these exorbitant fees, but isn't that part of the reason a deposit exists? Overall: 1724 Highland has strong positives — big units, solid amenities, general security, good maintenance, and a walkable location — but also frustrating downsides, especially around admin processes, communication, and elevator reliability. If you’re patient and prioritize space and amenities, it can be a good fit. If you want seamless management, quiet surroundings, or an easy and transparent move-in/move-out experience, you may want to weigh your options.
• MM

  Manolo Mono

  Nov 5, 2025
  5.0
  I lived here for almost 2 years and I had a really good experience. The staff is very nice, they respond fast and they keep the building clean all the time.

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