Brand Certified
Professional Community Management
4.2(510 reviews)
Certified by Professional Community Management • Mar 01, 2026
Business Details
27051 Towne Centre Dr, Lake Forest, CA
92610, United States
Certified by Professional Community Management • Mar 01, 2026
(800) 369-7260
Certified by Professional Community Management • Mar 01, 2026
https://www.associaonline.com/locations/professional-community-management/lake-forest
Certified by Professional Community Management • Mar 01, 2026
About
Certified by Professional Community Management • Mar 01, 2026
Property Management CompanyAssocia
Professional Community Management is a community association and property management company based in California.
Location
Certified by Professional Community Management • Mar 01, 2026
Professional Community Management
27051 Towne Centre Dr, Lake Forest, CA
92610, United States
Hours
Certified by Professional Community Management • Mar 01, 2026
Reviews
4.2
510 reviews
5 stars
390
4 stars
13
3 stars6
2 stars2
1 star
99
What are people saying?
AI-generated from recent customer reviews
Communication Issues
Many customers reported significant delays and lack of responsiveness from the management team, with some waiting weeks or months for replies to emails and calls.
Positive Staff Feedback
Several reviews highlighted specific staff members, particularly Marrina Hernandez and Rudy Estavillo, for their exceptional customer service and responsiveness.
Management Quality
There is a stark contrast in experiences, with some praising the management company for their professionalism and support, while others described it as disorganized and ineffective.
Service Complaints
Numerous customers expressed dissatisfaction with the handling of issues, including billing disputes and maintenance requests, indicating a lack of follow-through on promises.
- BCBrian CasteelJan 30, 20261.0If I could leave a negative star I would. Out of courtesy for the individual I will not DOX her on here but my "Community Manager" in the Orange County office can't seem to reply to my emails or get my issues resolved AT ALL. I've been trying to get something taken care of for over 10 months now without any communication from PCM since my initial email to them. Even our HOA President can't seem to get anything from her. Horrible management company!!! DO NOT HIRE THEM!!!
- TTtp8Jan 30, 20265.0PCM is an awesome management company to work with and very communicative. I specifically have delt with Casey Almero and he is one of the best! Very responsive and really knows how to take care of the communities.
- GGGeorge GurrolaJan 27, 20265.0As an Account Manager with Labahn’s Landscape, I can confidently say this management company is one of the best to work with. In particular, Property Manager Casey Almero is exceptionally attentive and supportive, consistently going above and beyond for the Board of Directors and his vendors, making my role as the Association’s landscape maintenance service provider significantly easier.
- MGmarissa van groningenJan 27, 20265.0I truly enjoy working with the managers at PCM. They are kind, smart and reliable. They truly care about their clients and vendors. I work primarily with Casey Almere and Alyssa Carle. They are outstanding. If you are looking for a management company, I highly recommend PCM.
- TMTAMMY MONTGOMERYJan 26, 20265.0We just went back to using PCM and I am SO Glad. The service is the best ever. Casey Almero goes above and beyond in everything he does. He has been a Godsend. So professional. Always punctual. Never have to ask, always on time. Very proactive. Could not ask for any better. We had switched to another company a few years ago, due to the turn over and it was a nightmare. So glad we came back. They have it all together.
Frequently Asked Questions About Professional Community Management
What services does Professional Community Management provide?
Professional Community Management offers community association and property management services in California.
Where is Professional Community Management located?
It is located at 27051 Towne Centre Dr, Lake Forest, CA 92610, USA.
What are the business hours of Professional Community Management?
The office is open Monday to Thursday from 8 AM to 5 PM and Friday from 8 AM to 1 PM. It is closed on Saturdays and Sundays.
How can I contact Professional Community Management?
You can reach them by phone at +1 800-369-7260 or email customerservice@associaonline.com.
Does Professional Community Management have a website?
Yes, their website is https://www.associaonline.com/locations/professional-community-management/lake-forest.
What categories does Professional Community Management belong to?
It specializes in property management, community association, property and building maintenance, and is affiliated with Associa.
Which nearby places can help me find Professional Community Management more easily?
Nearby landmarks include Associa, Q3 Consulting, and Ossur Headquarters which can help orient you.
Are there nearby hotels if I need accommodations when visiting Professional Community Management?
Yes, Hampton by Hilton and Hampton Inn by Hilton Irvine East - Lake Forest are nearby hotels you can consider.
Where can I find food or dining options near Professional Community Management?
Sizzler, a burger restaurant, is located nearby for dining options.
Are there any nearby services related to home security or maintenance?
Yes, nearby you can find Kwikset for home security and locksmith services, and Pfister for plumbing and home improvement.
Brand Certified Facts from Professional Community Management
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Certified March 01, 2026Yext Knowledge Graph
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