Atwell at Folsom Ranch

Reviews

• DD

  David Davila

  Feb 23, 2026
  1.0
  Their application process is an absolute nightmare. Nobody knows what they’re doing. Nobody knows where your application is at. They can’t edit, call corporate, send an email, and plainly their work ethic is absolutely terrible. They are still behaving as if they are researching where my application is and what the next steps are. It’s been an entire week and nobody knows what is happening because and I quote “their hands are tied”. I filed an application with a co-applicant that has more than enough money in their bank as proof of income. However, their third-party affiliates do not like that the bank the co-applicant has is not a multi billion dollar bank so therefore they can’t verify through their sources. And they won’t take any supporting documentation. There is no support helpline, there is no extra steps, and there is just silence and inadequacies echoing through the entire building. The managing director is absolutely useless. She states and I quote “ A new California law prohibits us from processing the application ourselves”. I’ve checked at other complexes at about a 30 mile radius and no other location that is not Greystar has to do this so this is not a California law . This is either fraud or some sort of biased that was occurring at this location when it comes to applicants or a blatant lie. No other properties in the entire surrounding area have to go through this that are not grey star. Everybody at this property is seeming to be the worst set of employees that there could possibly be at an organization. I’ve contacted corporate myself and I’m reaching out about this entire location. I’m hoping to hear back soon, and I will continue to leave bad reviews anywhere and everywhere that I can about the work ethic and standards at this location, including and most importantly the managing director. ************ EDIT ********** As a matter fact, as I do some research, I find that gray star as of August 2025 was hit by the justice department for illegal practices in pricing. So. Seems like my hunch was right ************Edit************ Don’t try damage control Greystar. Pam Bondi was not attorney general in 2005. I am referring to 2025. You can deny allegations but the state of Colorado and FTC are after you.
• RM

  Raymonde Mcnally

  Feb 16, 2026
  5.0
  I love the new side of Folsom great place for raising a family. Everything is brand new on this side of town. I must say I didn’t feel uncomfortable. No one looked at me as though I didn’t belong here. Everyone seemed to respect each other and that gave me the feel that I needed it. I really would recommend families to consider moving to Folsom, California.
• KK

  Kylee

  Feb 6, 2026
  1.0
  It’s unfortunate that this can’t be a positive review. Since moving in, the only real benefit has been the location. Unfortunately, the quality of the apartments themselves has been disappointing. There are multiple areas on our second floor that feel soft and unstable underfoot, the stairs are starting to come loose, and sections of the flooring are separating. The walls are also extremely thin, you can hear neighbors walking around, playing music, talking, cooking, and even hear when they open or use their laundry machines. Additionally, the garage gates frequently malfunction and often do not work at all. My experience with management has also been disappointing. I had hoped things would improve when Greystar took over from FPI, but that hasn’t been the case. When visiting the leasing office for assistance, the staff is unfriendly and often seem inconvenienced, as though residents are interrupting them rather than seeking help with legitimate concerns. This incident is what ultimately prompted me to write this review and became the final straw. While I do take full responsibility for my rent being a day or two late, I paid the full balance at 2:00 AM. Despite this, around 7:00 PM that same day (17 hours later), a notice was still taped to my door stating payment was required or further action would be taken. It was frustrating to receive such a notice when payment had already been made many hours earlier and should have been reflected in the system. What made the situation worse was that the notice, which contained my personal information, was left exposed on my door instead of being placed in an envelope, making it visible to anyone passing by. Additionally, I was able to see the notice being posted through my Ring camera, and the staff member’s visible frustration and dismissive demeanor only added to the negative experience. Overall, the situation felt extremely unprofessional and discourteous. Based on my personal experience, I would encourage prospective residents to carefully consider all options before choosing to live here.
• JJ

  Jordan

  Feb 2, 2026
  5.0
  This property is absolutely stunning! Spacious units, full-size washer and dryer, beautiful clubhouse, huge bark park and more. I think the location of my unit helps greatly with the lack of noise level from construction, communal areas, etc. So far I have not experienced any major issues with noise. What makes living here exceptionally great is the leasing professional, Kymberly! I toured the community and worked with her on signing my lease. She works incredibly hard and is extremely efficient and professional. If you get the chance to tour and live in this community, I would definitely recommend working with Kymberly if you are able - she’s incredible! Atwell, please give this girl a raise!
• FB

  Farhan Begg

  Jan 21, 2026
  1.0
  1 star Shady unprofessional management trying to charge extra money Atwell at Folsom Ranch has some of the most unprofessional and dishonest management I have ever dealt with. We signed a lease that clearly stated our lease ended on the 15th of the month. Not the end of the month. The lease was clear. When we went into the office to confirm everything, the lady working there told us they did not have a copy of our lease and said most people just stay until the end of the month. That is not our problem and that is not how contracts work. We told them no, we are following the lease agreement exactly as it was signed. We moved out on the 15th and returned everything the right way. We turned in our keys, cards, and items. When we returned the keys, the lady in the office looked us in the face and said we were all set. Then months later, they still tried to charge us for the remaining part of the month anyway. We sent them proof of our lease. We sent them the documents. And then they claimed they could not find the lease again. Next thing we know, we get hit with a collections bill for around 700 dollars. So we call Atwell and suddenly they magically found the lease. How convenient. This whole situation feels shady and intentional, like they were hoping we would not fight back so they could squeeze extra money out of us. This is greedy, unfair, and completely unacceptable. If you are thinking about moving here, take this as a warning. Save every document, keep screenshots of everything, and get everything in writing because the management will not protect you when they can profit off you.